The 7 Best EasyShip Alternatives & Competitors For Returns Management

Are you evaluating EasyShip alternatives to streamline your order shipping process and optimise your returns process?

The shipping platform offers a customisable returns portal and the ability to send pre-paid return labels with your orders.

Despite that, some merchants note that the platform offers limited international return management capabilities, and its carrier rates are not that competitive.

We researched 30+ shipping and returns management platforms, looked at reviews on G2, TrustPilot, and Capterra, and talked to e-commerce leaders to create a list of the eight best EasyShip alternatives on the market.

In this buyer guide, we will cover each platform’s features, pricing, pros/cons, and use cases to help you make a more informed decision.

➡️ Disclaimer: This article will focus on the seven best EasyShip alternatives on the market for returns management and post-purchase support for consumers. Although some of them can also be used for shipping management.

Before we begin, let’s go over why retailers might consider switching from EasyShip in the first place. ⤵️

Why Are Merchants Looking To Switch From EasyShip?

Limited international returns management

The most recurring theme for EasyShip’s returns is that they do not offer their signature pre-paid return labels for international orders.

That means the cost of returns from abroad will fall on the merchant in question (you).

‘’I just wish they could offer return labels for international orders.’’ – Capterra Review.

Carrier Rates Are Not Competitive

Secondly, users of EasyShip have not found the rates for DHL, UPS, and FedEx competitive enough when compared to other alternatives on the market.

‘’Would like to see more competitive rates for DHL/UPS/FedEx services though.’’ – G2 Review.

Problems with lost packages and poor tracking

There have been reported incidents of Easyship losing packages and not having sufficient customer support in place to help locate them.

Limited Return Options

Traditional shipping software like EasyShip does not currently offer as many return options as other alternatives on the market, like a specialised returns management software would.

Some of the recent trends that have emerged include ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.

Paid returns and ‘’return to store’’ help retailers offset the costs of returns and minimise wardrobing and staging.

💡 Our independent research also found that 48% of shoppers are happy to pay for returns to support smaller businesses.

What Factors To Consider When Searching For The Right EasyShip Alternative For Returns?

When looking at EasyShip alternatives for returns management, we looked at the following criteria:

• Total global network: It was important to us to see the international coverage of these platforms in terms of countries served for the international merchants reading this guide.
• Depth of carriers: Returns platforms with a bigger range of carrier options would help you optimise your logistics operations, reduce expenses, and give you access to discounted rates.
• Return options: A good range of return options will give your shoppers more choices and allow your brand to retain revenue and offset costs, such as free return-to-store returns and paid returns.
• Shipment tracking capabilities: The returns platform should give shoppers real-time updates on where the packages are.
• Pricing model: The returns platform’s pricing model should align with your budget and expected rate of returns.
• Ease of use and set-up: We looked at G2 reviews to see if retailers think of the platforms as easy to use and set up.
• Customer support and dedicated account management: If there are issues with returns or you have any questions about the platform, there should be support for your store that responds quickly.

💡 We also looked at the return platforms’ user reviews by retailers so we could provide an unbiased perspective on strengths and weaknesses.

Let’s now go over the best specialised returns solutions that meet this criteria:

#1: ZigZag

ZigZag Global (that’s us) offers the best EasyShip alternative on the market for retailers looking to optimise and automate their returns process globally in 2025.

Unlike EasyShip, ZigZag offers:

• Our own carrier accounts, so you would not have to use your carrier account and pay premium prices.
• A comprehensive range of international carrier integrations so you can scale your returns management abroad, instead of using multiple returns management software for the different markets.
• A bigger range of return options for shoppers, including return to store credit, paid returns, and in-store returns, not just returns from pre-paid labels.
• Best-in-class key account management and customer support that will help you set up a custom returns portal and promptly answer questions.
• Advanced return analytics that will let you find out why shoppers return products in the first place and help you deal with return fraud.

Note: Even though ZigZag Global is our returns platform, we’ll provide an unbiased perspective on why we offer the best EasyShip alternative.

Our returns management platform lets you build a custom returns portal and offers your shoppers different return options that help you keep money in the business and offset the costs of returns.

We also provide merchants like you with access to 220 localised warehouses and over 1,500 international carrier services, all across 170+ origin countries.

Let’s go over the features 👇 that small brands and enterprises like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Customisable Returns Portal

ZigZag offers a returns portal that can be customised, enabling you to change returns rules alongside white-labelling the portal to reflect your brand.

Your team can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

Possible reasons could be that the product was faulty, did not fit, or was unsuitable.

Get a feel of how ZigZag’s platform works in our guided demo: 👇

Single-Click Shopify Integration

Does your online store operate on Shopify?

Our returns management solution can also be set up on Shopify with a single click.

Here’s why retailers love our Shopify integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our shopper research on returns found that 57% of consumers who are considering returning items would accept a gift card as a refund.

This return option lets you keep capital in the business while benefiting shoppers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

Our returns software is ideal for international returns, as we facilitate international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ ZigZag’s global returns portal can also accept multiple currencies & provides different language settings for international consumers – ideal for international brands.

Platforms like EasyShip that do not facilitate international returns make global retailers use multiple return management solutions for the different countries.

Instead of using multiple return solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

Unlike EasyShip, the goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your shoppers:

Free In-Store Returns

In-store returns are when shoppers return the product to your store in person to save the costs of a paid return online.

Your online store can implement free in-store returns to your physical locations to slash shipping costs, boost foot traffic to your store, and give shoppers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks that are hassle-free for your shoppers to use in your store.

Store Credit To Save the Sale

Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value (LTV).

Paid Returns

As we already mentioned, 48% of consumers are happy paying for returns, and there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the merchants we work with implement paid returns in their stores.

That means asking shoppers to pay a small fee to return their products.

Here are a few reasons why retailers of all sizes have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

💡 You can check out our recent article on how merchants can deal with bracketing.

➡️ Interested in how much money ZigZag’s paid returns can save your organization? Check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics

Unlike EasyShip, our returns solution offers advanced reporting that tracks everything for our merchants to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: How ECCO Improved The Returns Experience For Consumers

ECCO was struggling to track their return orders and was not able to understand why customers returned orders.

To minimise lead times and better track return orders, ECCO partnered with ZigZag.

The online retailer transformed its returns experience and has:

• Started making more data-driven decisions with ZigZag’s reporting features, and are now able to understand why products are returned.
• Gone paperless with 50% of its returns.
• Started refunding quicker, as our platform was able to speed up their supply chain and refund processing.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

#2: ClickPost

Similar to EasyShip, ClickPost is a shipping management software that offers merchants advanced returns automation and the ability to see why customers return products.

The returns software is a good enough alternative to EasyShip for retailers looking to build a customisable returns portal with branded tracking and notifications.

Features

• Branded returns and exchanges: A returns portal that can be customised, where shoppers can choose from a variety of returns options.
• Real-time tracking for you and your customers to reduce WISMO calls.
• Exchanges: Offer exchanges with the same or different products to retain revenue in the business.
• The Shopify returns management portal can be set up in as little as 15 minutes, similar to ZigZag Global.

Pricing

To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.

Pros and Cons

✅ Good range of carriers with discounted rates.

✅ Single-view order management.

✅ Above-average customisation options for returns tracking and notifications.

❌ Not as many return options to reduce costs as other ClickPost alternatives.

❌ Analytics and reporting are not always valid, according to some platform users.

#3: Sendcloud

Sendcloud is another shipping software like EasyShip and ClickPost that you can use to automate label creation and automate your e-commerce returns.

The platform has gained recognition with its ‘’Free Forever’’ plan that appeals to smaller retailers.

Features

• Centralise your orders and print labels in a single click to ship orders to your shoppers faster.
• You can print return labels and shipping labels in bulk, similar to how you can do that inside of EasyShip.
• Real-time branded tracking of each shipment that showcases the status of each item.
• Proactive notifications of the status of the return via SMS let you keep your shoppers happy and spend less time answering WISMO emails.

Pricing

Sendcloud offers a free version of its shipping software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.

To access the platform’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.

The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

Pros and Cons

✅ API access to the platform in all plans.

✅ Good shipping rate discounts on more expensive plans.

✅ Generous freemium plan, which is rare in the returns software industry.

❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.

❌ There are fewer carrier options than other alternatives on the market.

#4: Shiprocket

Shiprocket is an international shipment solution based in India that lets you reach 220+ countries and territories.

The platform is a good alternative to EasyShip for retailers looking for quality-controlled pick-ups and detailed analytics into why shoppers return products.

Features

• Quality-controlled pick-ups to better manage national and international returns.
• A good range of refund options, such as store credit, bank transfer, and source account.
• Automated return updates and refund notifications via email and SMS to keep shoppers informed at each stage.
• Detailed analytics on why consumers return products. You can also set up custom reporting with intelligent rules and logic.

Pricing

Shiprocket currently does not disclose its pricing on its returns and exchanges features, so you’d have to contact their team to get an offer.

Pros and Cons

✅ Analytics into why people return products.

✅ Tracking notifications with SMS and email.

✅ Quality-controlled pick-ups to ensure that your items are returned successfully and in the condition you expected them.

❌ Fewer return options for end users than other international returns platforms on the market.

❌ It can be difficult to integrate Shiprocket into your e-commerce platform, according to users.

#5: Aftership

Aftership is a post-purchase experience tool for merchants that helps them set up rule-based returns automations.

The platform is a viable alternative to EasyShip for retailers looking for more customisation options and more rule-based return automations.

Features

• Re-capture revenue with product exchanges, fraud prevention (e.g., wardrobing), and offer partial refunds.
• Rule-based returns automations enable merchants to optimise return costs and retain more revenue from shoppers.
• Get access to return eligibility rules, an analytics dashboard, and automated resolutions.
• Return Fraud Management: You can set automated workflows to detect and prevent return fraud by analyzing return frequency for designated shoppers and weight discrepancies.

Pricing

Aftership offers four monthly plans that are based on how many shipments per year your brand is expecting.

The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.

To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan, which costs $199/month.

Pros and Cons

✅ Rule-based return automations with eligibility criteria.

✅ SME-friendly pricing that starts from as little as $19/month.

✅ Good range of carriers when compared to EasyShip.

❌ The analytics and data insights may not be as useful and powerful on lower tiers.

❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.

#6: Narvar

Narvar is a post-purchase experience solution that lets shoppers receive clear delivery expectations and the ability to track their returns.

The platform is a viable alternative to EasyShip for enterprise-grade merchants looking to reduce their cost of returns with the platform’s smart routing.

Features

• Enable shoppers to choose how they want to return, as consumers can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

You can check out our in-depth Narvar pricing guide, where we go over its pricing structure and how much it costs.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, unlike Narvar alternatives.

#7: Loop Returns

Loop Returns is a 3PL returns management solution that helps merchants create a customised returns portal that offers a comprehensive range of returns options.

The platform is a viable EasyShip competitor with its advanced return analytics and easy-to-use interface.

Features

• Returns portal that can be customised: Offer an easy-to-use returns portal for end-users where your customers can return their products or exchange them.
• Efficient tracking to keep shoppers up to date with their order status and to let them receive exchange status updates.
• A good range of return options, including exchanges and drop-off returns.
• ‘’Show Now and Later’’ feature that helps you engage your shoppers after the return.

Pricing

Loop Returns has recently removed its $29/month/ plan.

To access unlimited destinations and their ‘’Shop Now’’ feature, retailers need to be on one of the following 3 paid tiers:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
• Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.

Pros and Cons

✅ On-brand returns portal that has a wide range of returns options.

✅ Fraud prevention features to prevent wardrobing and staging.

✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.

❌ The setup of the software can take a while, similar to Narvar, which is why some retailers have been looking for Loop alternatives.

❌ The pricing model has been reported to penalise companies for exceeding the returns limit with high charges.

Next Steps: Reduce Cost of Returns & Battle Return Fraud With ZigZag Global

Each returns management solution that we went through has its strengths, weaknesses, and pros & cons.

We discussed the 7 best competitors of EasyShip for returns management that can help you streamline and optimise your returns process by minimising your cost of returns and offering more return options for your shoppers.

Built for merchants who operate globally, ZigZag offers an enterprise-grade returns management platform that can take over any company’s returns management.

If you’re looking for a returns software that offers:

• A customisable returns portal that can be customised for your consumers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Then you can book a demo to learn more about ZigZag Global.

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