REDUCE SHIPPING COSTS WITH COMPETITIVE CARRIER RATES

Access a global returns network without negotiating every carrier contract yourself

Adobe Commerce

Connect Adobe Commerce with ZigZag to extend personalised, omnichannel experiences beyond checkout. Use real-time tracking updates to keep customers engaged, promote relevant products and create a consistent journey across every post-purchase touchpoint.

BigCommerce

Connect BigCommerce with ZigZag to bring tracking and returns into one connected journey, from dispatch and delivery through to exchanges and refunds.

Customer.io

Connect Customer.io with ZigZag to turn delivery tracking events into personalised email, SMS, push and in-app journeys that strengthen engagement throughout the post-purchase experience.

Easiware

Connect Easiware with ZigZag to bring delivery tracking into every customer service channel, giving teams one consistent view across email, phone, chat and social conversations.

Gorgias

Connect Gorgias with ZigZag to give support teams clearer visibility across delivery and returns, so they respond with the right context and keep every customer journey moving.

Klaviyo

Connect Klaviyo with ZigZag to turn delivery and returns data into timely, personalised customer communications.

Mailchimp

Connect Mailchimp with ZigZag to turn delivery tracking events into timely email and SMS campaigns that keep customers engaged and support loyalty beyond purchase.

Mirakl

Connect Mirakl with ZigZag to unify tracking updates across sellers, carriers and marketplace orders, giving customers one consistent post-purchase experience from dispatch to delivery.

Nosto

Connect Nosto with ZigZag to personalise delivery tracking experiences with relevant content and product recommendations that support engagement, loyalty and repeat purchase.

PrestaShop

Connect PrestaShop with ZigZag to take ownership of carrier updates, deliver branded tracking communications and turn post-purchase engagement into cross-sell opportunities that support repeat purchase.

Salesforce Commerce Cloud

Connect Salesforce Commerce Cloud with ZigZag to bring real-time delivery tracking into connected customer profiles, supporting personalised communications and consistent post-purchase engagement across commerce, marketing and service.

Shippingbo

Turn real-time logistics updates into proactive customer communications, clearer tracking and earlier visibility of delivery incidents.

Shopify

Transform your returns process with a native Shopify integration. Automatically pull order details and push return statuses to your dashboard for a complete, two-way sync. Manage everything from a single source of truth and gain the deep insights needed to optimise your store.

WooCommerce

Connect WooCommerce with ZigZag to bring tracking and returns into your existing ecommerce setup, with greater control over customer communications and post-purchase workflows.

Yotpo

Yotpo is an ecommerce marketing platform that brings reviews, loyalty, SMS and user-generated content into one place. Integrated with ZigZag, it helps retailers turn post-purchase moments into opportunities to build trust, strengthen loyalty and bring customers back.

Zendesk

Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.
No items found.

BigCommerce

Connect BigCommerce with ZigZag to bring tracking and returns into one connected journey, from dispatch and delivery through to exchanges and refunds.

Brightpearl

Coming soon: Centralise listings, orders, inventory, and shipping in Brightpearl, with ZigZag automating returns, RMAs, workflows, and data sync.

Gorgias

Connect Gorgias with ZigZag to give support teams clearer visibility across delivery and returns, so they respond with the right context and keep every customer journey moving.

Klaviyo

Connect Klaviyo with ZigZag to turn delivery and returns data into timely, personalised customer communications.

Linnworks

Coming soon: Seamless inventory and returns management across hundreds of marketplaces, with automated ZigZag refunds and secure Linnworks RMA creation.

Magento

Streamline your returns process with ZigZag’s smarter returns management for Magento. Automate return label generation, track return reasons, and process refunds faster - all within your Magento store. Enhance customer satisfaction with self-service returns while gaining clear insights into return trends to optimise your operations.

Peoplevox

Descartes Peoplevox is the WMS built for ecommerce, designed to meet the demands of scaling a D2C operation. Now enhanced with Smarter Returns by ZigZag, offering full visibility into return reasons and tracking numbers to streamline Return Authorization.

Shopify

Transform your returns process with a native Shopify integration. Automatically pull order details and push return statuses to your dashboard for a complete, two-way sync. Manage everything from a single source of truth and gain the deep insights needed to optimise your store.

WooCommerce

Connect WooCommerce with ZigZag to bring tracking and returns into your existing ecommerce setup, with greater control over customer communications and post-purchase workflows.

Zendesk

Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.

Reduce Returns Costs. Maximise Margins.

Return shipping costs can quickly eat into ecommerce margins. ZigZag helps retailers reduce the cost of returns by providing access to competitive carrier rates, flexible returns services, and a global reverse logistics network through one returns management platform.

Take Control of Your Carrier Strategy:

Carrier Agnostic

If you can beat our inexpensive rates, you are encouraged to keep your own, we won’t take offence

Big Savings

Thanks to our strategic position in the market, ZigZag can offer exclusive carrier rates that others simply can’t

Negotiate With Data

Use your consolidated data to challenge your partners: delay rates, incidents, returns, and NPS results

Proven by Retailers

“In the first year of working with ZigZag, we have saved hundreds of thousands of pounds already by moving from our old returns provider’s rates to ZigZag’s more competitive fees.”

CD
Colin Dawes
Head of Logistics

"ZigZag initially came recommended by one of our 3PL partners, so we already had confidence in the strength of its logistics network. On top of that, we’ve been pleased to benefit from the competitive carrier rates available through the platform.”

AB
Alex Blake
Head of Supply Chain Transformation

Better Returns Rates Start with Greater Choice

ZigZag connects retailers with a broad network of global and local returns carriers, giving you more choice and access to competitive shipping rates.

Build a multi-carrier strategy around cost, location, and customer preference to optimise each return journey.

Use ZigZag's Scale to Reduce Returns Costs

Competitive rates without the carrier negotiations.

ZigZag combines return volumes across its retailer network to give businesses access to competitive carrier rates, while also supporting existing negotiated accounts.

For high-volume retailers, even small savings per return can add up quickly, creating a more flexible approach to return shipping cost optimisation.

Reduce International Return Shipping Costs

Competitive local returns rates for global retailers.

ZigZag gives retailers access to local and international carrier services across global markets, helping reduce reliance on costly cross-border return journeys.

Enter new markets faster with established return options, localised customer choices, and the infrastructure to scale reverse logistics efficiently.

Get started with ZigzAG

Join the world’s most connected post-purchase and returns network.

Book a demo