Tracking and Returns with FedEx

Bring international delivery updates and returns into one coordinated experience. Use FedEx tracking data to keep customers informed across borders, then offer return options through thousands of FedEx Office locations and FedEx OnSite points at major retailers.

Post-purchase engagement with FedEx

Give customers a clearer view of complex international deliveries.

ZigZag turns FedEx shipment events into branded communications throughout the journey. Retailers stay in control of the message, while customers receive timely updates without being pushed into a disconnected carrier experience.

Tracking pages also become a space to build on the original purchase. Add useful delivery guidance, relevant product suggestions and campaign content while measuring how customers respond after checkout.

Stay connected after checkout

• Keep international customers updated at key delivery stages
• Present shipment information within your branded experience
• Maintain control of post-purchase traffic and messaging
• Add support content where customers need it most
• Use tracking visits to encourage further product discovery
• Measure engagement across pages and notifications
• Bring delays and delivery exceptions into focus sooner

Returns with FedEx

Create flexible return journeys across domestic and international markets with FedEx’s global network.

ZigZag gives retailers access to a broad range of FedEx return services, from cost-conscious ground options to faster express solutions. Customers benefit from convenient drop-off access, while retailers select the service level that best balances experience, speed and operational cost.

Return rules, routes and carrier services remain coordinated within ZigZag, helping teams manage cross-border complexity and follow each parcel from registration to its next destination.

Convenient returns across global markets

• Thousands of FedEx Office and OnSite drop-off locations
• Domestic and international return coverage
• Ground and express service options
• Flexible service levels by market and journey
• Centralised routing and policy management
• Clear visibility across cross-border returns

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