Tracking and Returns with GLS

Create a more continuous customer journey across Europe with GLS. Turn delivery milestones into branded communications, then support straightforward paperless returns through more than 24,000 GLS ParcelShops across the continent.

Post-purchase engagement with GLS

Use delivery progress to build confidence long after checkout.

ZigZag brings GLS tracking events into your own communication flow, giving shoppers timely updates in a familiar brand environment. Retail teams gain a clearer view of parcel movement, while customers avoid switching between disconnected tracking experiences.

Every visit to a branded tracking page opens another opportunity to add value. Share relevant service information, highlight selected products and guide customers towards their next interaction with your brand.

Stay connected after checkout

• Keep customers informed as parcels move across European markets
• Shape tracking updates around your brand and customer journey
• Maintain ownership of post-purchase traffic
• Give service teams clearer shipment visibility
• Add useful content and product recommendations to tracking pages
• Measure engagement across notifications and digital touchpoints
• Identify delivery issues before they turn into support contacts

Returns with GLS

Support accessible returns across a wide European footprint through GLS ParcelShops.

ZigZag links the return journey with more than 24,000 GLS locations, giving customers a familiar in-person drop-off option across multiple markets. Paperless services remove the need to print at home, while retailers retain control over eligibility, routing and the return method presented to each shopper.

The integration supports domestic and cross-border journeys, helping retailers apply a consistent return experience while adapting services to individual markets.

Convenient returns across Europe

• Access to more than 24,000 GLS ParcelShops
• Paperless return services
• Familiar in-person parcel handover
• Domestic and cross-border coverage
• Market-specific return routing
• Central visibility across European return journeys

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