Carrier Services Impacted by COVID-19 ZigZag

Week 10: How the carrier services have been impacted by COVID-19

Countries across the world start to gradually emerge from lockdown, the workforce is getting back on its feet, and the carrier services are starting to return to pre-pandemic capabilities.

Over the course of the lockdown, our carrier network has continued to maintain strong levels of coverage, kept delays and surcharges to a minimum, and adapted to regional restrictions and lane closures quickly.

Here are a selection of carrier services:

Aramex – Due to airlines applying surcharges on the limited capacity available for the USA, there is now a £4.50 surcharge per kilo for all deliveries from 14th May. From 23rd to 30th May Aramex ground operation’s teams in the middle east will partially operate or completely stop.

Deutsche Post – There continue to be no significant restrictions with regard to letter mail delivery within Germany or to the services available in our retail outlets and DHL Paketshops.

DHL Express – From 24th May the current surcharge of £2.25 for air shipments over 2.5kg will change to £0.08 per 0.5kg up to 30kg. Lockers like DHL Packstations shown below are proving to be a popular choice for retail consumers wanting to avoid unnecessary contact when dropping off or collection packages.

DHL Lockers COVID-19 Answer ZigZag Returns

DPD – The carrier service’s Pick Up coverage has dramatically improved as stores across Europe start to open up again. The coverage is as follows: Portugal 84%, Austria 97%, Estonia 98%, Lithuania 61%, Latvia 99%, Belgium 97%, Luxembourg 90%, Netherlands 89%, Czech 91%, Germany 87%, France 80%, Scandinavia 100%, and Spain 90% (only outbound no returns).

La Poste – French customers may experience short delays as they continue to strike every saturday for another three weeks.

Maldives Post – The Government of the Maldives has decided to extend the sanitary measures, including the full lockdown of the Malé region, until at least May 28. Access to postal outlets is therefore subject to restrictions and all inbound and outbound mail services will remain suspended until May 28.

Mondial Relay – From 11th May both the Mondial Relay networks for France and Spain were reopened with 6000 PUDO’s and 1000 PUDO’s respectively. Almost all the relay points are available once again in Belgium, with a 48 to 72 hours delay estimate on delivery time.

Poste Italiane – The postal workers of Poste Italiane will be on strike on June 4th. From Monday 20 April , shipments of the entire Posta Target range were regularly restored , according to the usual booking and acceptance methods.

Royal Mail – Absence rates are currently significantly higher than what Royal Mail would normally expect at this time of year. To manage these severe absence levels, they are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in delivery.

We will be hosting a third in series live webinar in two weeks time. Taking place at 3pm BST on Thursday 4th June, the webinar will prepare retailers for life after COVID-19 as well as provide our usual in-depth carrier service update.

Email luke.toudup@zigzag.global to register!

COVID-19 Update Webinar ZigZag Returns.