8 Best Returns Management Platforms For Luxury Retailers In 2025
Are you a luxury brand looking for a returns management solution to handle returns while minimising the costs of returns?
Are you a luxury brand looking for a returns management solution to handle returns while minimising the costs of returns?
A luxury retailer would benefit from a good returns management platform by preserving brand reputation and customer loyalty through seamless, high-end return experiences that align with premium service expectations.
In this article, we’ll go over the 8 best returns management solutions for high-end fashion stores in 2025.
Before we begin, let’s go over the factors to consider when evaluating these post-purchase solutions: ⤵️
What Factors To Consider When Evaluating Returns Management Platforms For Your Luxury Brand
When evaluating a returns management tool for your luxury brand, you should be looking at the following criteria:
Scalability & White-Glove Speed: The platform should be able to handle low or high-volume, high-value returns and seasonal spikes with automated routing, priority processing, and optional white-glove pickup to uphold your premium service standards.
Out-of-the-box connectors to your e-commerce platform, including CRM, ERP/WMS, POS, and loyalty systems to keep real-time inventory, order, financial, and customer-profile data perfectly in sync.
A fully branded, multilingual self-service returns portal with either pre-paid or concierge-pickup labels, in-store drop-off or at-home collection, plus real-time tracking, instant refund or curated exchange options.
Highly configurable refund policies (e.g., partial restocking fees for couture pieces) and bespoke incentives, such as VIP store credit, private styling sessions, or exclusive early access, to offset reverse-logistics costs without diluting brand prestige.
Detailed reporting on return reasons by SKU and collection, processing times, item condition grading, and customer sentiment analysis to uncover product quality issues and safeguard your reputation.
Dedicated luxury-retail onboarding specialists and ongoing concierge-level account management to ensure flawless implementation.
Prioritise platforms that let you tailor every touchpoint: return labels, tracking pages, post-return surveys, and notifications, with high-end visuals, storytelling elements, and personalised messaging that reinforce your brand’s heritage and exclusivity.
💡 Lastly, we had a look at verified reviews from other retailers to get a clear picture of each platform’s strengths and limitations, so you can make an informed decision.
Let’s now go over the best tools that meet this criterion:
What Are The Best Returns Management Solutions For Luxury Retailers On The Market?
ZigZag Global offers the best returns management platform for luxury retailers with its customisable multilingual returns portal, international carrier network, and advanced returns analytics capabilities.
Scalable tools like Loop Returns and AfterShip are ideal for automating returns workflows, reducing shipping costs, and providing personalised exchange options through smart rules and real-time routing.
On the other hand, there are tools like ShipStation and Sendcloud that can help you save on return label costs and streamline returns logistics, ideal for smaller or growing luxury e-commerce operations.
#1: ZigZag Global
ZigZag Global offers the best returns management platform for luxury retailers looking to optimise and automate their returns process on a local or worldwide scale while maintaining their brand voice & brand values.
We know that luxury shoppers often buy multiple sizes (bracketing) to try at home and return what doesn’t fit.
Our tool offers multiple return methods (drop-off points, lockers, pick-up, etc.) across 220+ countries, reducing friction for international and domestic returns.
Here’s why luxury brands choose ZigZag Global:
All‑in‑one returns portal that is a white‑labelled customer interface where shoppers choose free or paid returns, track their return, and select drop‑off or pickup options.
Best-in-class key account management and customer support that will help your luxury brand set up the returns portal and promptly answer questions even after becoming a paying customer.
Our own carrier accounts (and plenty of them), so you would not have to use your own carrier account and would have a choice on which ones you’re using.
An in-depth range of return options for consumers, including return to store credit, paid returns, and in-store returns, not just returns and exchanges.
A drop‑off kiosk network, which is our integration with in‑store and third‑party kiosks for convenient local returns that reduce carrier fees.
International carrier integrations so you can scale your luxury returns management abroad, and not having to use multiple returns management tools for the different countries.
Advanced return analytics that will let you find out why consumers return items in the first place and help you deal with return fraud.
ZigZag allows for automated processing of refunds or exchanges, including smart rules to:
Approve exchanges for different sizes or styles automatically.
Process refunds only once items are scanned by the courier.
For example, imagine a consumer returning a dress for a smaller size – they can request an exchange within the ZigZag portal without needing to contact customer service.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.
Let’s go over the features 👇 that premium retailers like Selfridges, Boden, and ECCO love about ZigZag Global.
Multilingual & Customisable Returns Portal
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your luxury brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the clothing did not fit or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Single-Click Shopify Integration
Does your luxury store operate on Shopify?
Our returns solution can also be set up on Shopify with as little effort as a single click.
One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
International Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our global returns software can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution for your luxury brand.
A Comprehensive Range of Return Options For Shoppers
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your consumers:
In-Store Returns
In-store returns are when your customers return the product to your store in person to save the costs of a paid return online.
You can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Store Credit To Save the Sale
Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the luxury merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics
Our returns management platform offers luxury retailers like you with advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
Premium Retailer Case Study: How ECCO Optimised The Returns Experience For Customers
The online retailer transformed its returns experience and has:
Started making more data-driven decisions with ZigZag’s reporting features, and are now able to understand why products are returned.
Gone paperless with 50% of its returns.
Started refunding quicker, as our platform was able to speed up their supply chain and refund processing.
ZigZag Pros & Cons
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.
Book a demo with ZigZag
To learn more about smarter returns with ZigZag, feel free to book a demo to see the portal in action and discuss tailoring a solution for your business.
#2: Loop Returns
Similar to ZigZag Global, Loop Returns offers a global reverse returns management solution that helps retailers offer their consumers various return options.
The platform is a good option for luxury retailers looking to save on shipping, satisfy end users, and keep their e-commerce operations running smoothly.
Features
Smart rate-shopping and routing that helps you offset costs with the lowest shipping rates for each return.
You can keep shoppers up to date with transparent order, return, and exchange status updates.
A good range of return options, including exchanges and drop-off returns.
Loop’s ‘’Show Now and Later’’ feature lets you engage your consumers after the return.
Pricing
➡️ Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:
Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
Advanced: $299/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.
Pros and Cons
✅ Smart rate-shopping and routing.
✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.
✅ Shop Now functionality that helps your consumers check out products when exchanging.
❌ The pricing model penalises merchants for exceeding the returns limit with high charges, according to G2 reviews.
#3: ShipStation
ShipStation offers a returns management platform that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.
The returns platform is a solid option for smaller luxury brands seeking a straightforward platform with an affordable pricing model that helps them save money with pay-per-use return labels.
Features
You can set up a branded returns portal that helps your shoppers seamlessly return products and request exchanges.
Send return labels with orders: Speed up your returns process and manage returns centrally.
Get access to label discounts to protect your returns budget.
Create and process RMAs to reduce administrative tasks, provide visibility to your consumers and prevent return fraud.
Pricing
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:
Starter plan: $9.99/month for 50 shipments/month.
Growth plan: $29.99/month for 1,000 shipments/month.
Scale plan: $99.99/month for 7,500 shipments/month.
High-volume plan: $399.99/month for unlimited shipments/month.
Pros and Cons
✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
❌ Does not support FedEx, according to G2 reviews, which might put off US merchants.
#4: AfterShip
AfterShip is a returns management solution built for merchants that helps them set up rule-based returns automations.
The platform is a good option for luxury retailers looking for more customisation options and more rule-based return automations.
Features
Recapture revenue with AfterShip’s product exchanges and partial refunds.
Rule-based returns automations that help you offset return costs and retain more revenue from consumers.
Return eligibility rules, an analytics dashboard, and automated resolutions.
Advanced return fraud management that helps you detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.
Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.
Pros and Cons
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ A good range of carriers when compared to FarEye.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
Narvar offers an all-in-one post-purchase experience platform that lets your customers receive clear delivery expectations and track their returns.
The tool is a good option for luxury retailers looking to offset their cost of returns with the platform’s smart routing.
Features
Enable consumers to choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
It’s possible to reduce the cost of returns with Narvar’s routing of returned inventory.
Pricing
Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our Narvar pricing guide, we found how much the platform costs after consulting with our sales team and insiders.
Pros and Cons
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.
✅ An international returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other tools.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.
#6: ClickPost
ClickPost’s shipping management software offers luxury retailers advanced returns automation and the ability to see why consumers return products.
The returns software is good for retailers looking to build a customisable returns portal with branded tracking and notifications.
Features
Branded returns and exchanges: The returns portal is customisable, and consumers can choose from a variety of returns options.
❌ Analytics and reporting are not always valid, according to some platform users.
#7: Sendcloud
Sendcloud offers a modern returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable solution for luxury brands that are starting out.
Features
Automated reverse logistics workflow: Automate label creation to save time and improve your site’s returns experience.
Notifications of the status of the return via SMS: Keep shoppers happy and spend less time answering WISMO emails.
You can generate customs docs automatically for international returns. You can build trust by offering a localised returns experience.
Pricing
Sendcloud offers a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
Pros and Cons
✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
The platform is a nice option for international luxury retailers looking to delight their international shoppers with a positive returns and exchanges experience.
Features
You can create international return policies for different countries of operation.
Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
Automatically generate return labels and automate product exchanges for any product variant.
Pricing
Outvio has 2 paid plans for their international returns:
Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.#
Pros and Cons
✅ Multilingual customisable returns portal.
✅ Create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.
Next Steps for Luxury Retailers: Battle Return Fraud With ZigZag Global
We went over the 8 best returns management platforms that are ideal for luxury retailers, as they can help you automate your return handling and battle return fraud.
Each returns platform that we reviewed has its strengths, weaknesses, and pros & cons.
Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
A customisable returns portal that can be personalised to your shoppers.
Wide range of return options, such as paid returns, return to store credit, and return to gift card.
Access to detailed analytics and reports on what drives shoppers to return products.
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