
Are you a luxury brand looking for a returns management solution to handle returns while minimising the costs of returns?
A luxury retailer would benefit from a good returns management platform by preserving brand reputation and customer loyalty through seamless, high-end return experiences that align with premium service expectations.
In this article, we’ll go over the 8 best returns management solutions for high-end fashion stores in 2025.
Before we begin, let’s go over the factors to consider when evaluating these post-purchase solutions: ⤵️
What Factors To Consider When Evaluating Returns Management Platforms For Your Luxury Brand
When evaluating a returns management tool for your luxury brand, you should be looking at the following criteria:
💡 Lastly, we had a look at verified reviews from other retailers to get a clear picture of each platform’s strengths and limitations, so you can make an informed decision.
Let’s now go over the best tools that meet this criterion:
ZigZag Global offers the best returns management platform for luxury retailers with its customisable multilingual returns portal, international carrier network, and advanced returns analytics capabilities.
Scalable tools like Loop Returns and AfterShip are ideal for automating returns workflows, reducing shipping costs, and providing personalised exchange options through smart rules and real-time routing.
On the other hand, there are tools like ShipStation and Sendcloud that can help you save on return label costs and streamline returns logistics, ideal for smaller or growing luxury e-commerce operations.

ZigZag Global offers the best returns management platform for luxury retailers looking to optimise and automate their returns process on a local or worldwide scale while maintaining their brand voice & brand values.
We know that luxury shoppers often buy multiple sizes (bracketing) to try at home and return what doesn’t fit.
Our tool offers multiple return methods (drop-off points, lockers, pick-up, etc.) across 220+ countries, reducing friction for international and domestic returns.
Here’s why luxury brands choose ZigZag Global:
ZigZag allows for automated processing of refunds or exchanges, including smart rules to:
For example, imagine a consumer returning a dress for a smaller size – they can request an exchange within the ZigZag portal without needing to contact customer service.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.
Let’s go over the features 👇 that premium retailers like Selfridges, Boden, and ECCO love about ZigZag Global.
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your luxury brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the clothing did not fit or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Does your luxury store operate on Shopify?
Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our global returns software can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management solutions for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution for your luxury brand.

The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your consumers:
In-store returns are when your customers return the product to your store in person to save the costs of a paid return online.
You can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.

Return to store credit is when consumers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the luxury merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
💡 Check out our recent article on how merchants can deal with wardrobing and staging, as we went over how paid returns are the solution to wardrobing.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.

Our returns management platform offers luxury retailers like you with advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
➡️ The merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

ECCO partnered with ZigZag to better track their return orders, get more insights into their returns, and minimise lead times.
The online retailer transformed its returns experience and has:

✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some retailers note that some of the carriers can be slower than others.
To learn more about smarter returns with ZigZag, feel free to book a demo to see the portal in action and discuss tailoring a solution for your business.

Similar to ZigZag Global, Loop Returns offers a global reverse returns management solution that helps retailers offer their consumers various return options.
The platform is a good option for luxury retailers looking to save on shipping, satisfy end users, and keep their e-commerce operations running smoothly.
➡️ Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

✅ Smart rate-shopping and routing.
✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.
✅ Shop Now functionality that helps your consumers check out products when exchanging.
❌ The set-up of the tool can take a while, which is why some merchants have been looking for Loop alternatives.
❌ The pricing model penalises merchants for exceeding the returns limit with high charges, according to G2 reviews.

ShipStation offers a returns management platform that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.
The returns platform is a solid option for smaller luxury brands seeking a straightforward platform with an affordable pricing model that helps them save money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
✅ You can send return labels with your orders.
❌ Carrier rates are not as good as those of other ShipStation alternatives on the market, which offer discounted rates with our carrier accounts.
❌ Does not support FedEx, according to G2 reviews, which might put off US merchants.

AfterShip is a returns management solution built for merchants that helps them set up rule-based returns automations.
The platform is a good option for luxury retailers looking for more customisation options and more rule-based return automations.
AfterShip has 4 paid plans that are based on how many shipments per year your store is expecting.
There are 4 paid tiers:

✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ A good range of carriers when compared to FarEye.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some users have been looking for alternatives to AfterShip.

Narvar offers an all-in-one post-purchase experience platform that lets your customers receive clear delivery expectations and track their returns.
The tool is a good option for luxury retailers looking to offset their cost of returns with the platform’s smart routing.

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our Narvar pricing guide, we found how much the platform costs after consulting with our sales team and insiders.
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.
✅ An international returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other tools.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.

ClickPost’s shipping management software offers luxury retailers advanced returns automation and the ability to see why consumers return products.
The returns software is good for retailers looking to build a customisable returns portal with branded tracking and notifications.

To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.
✅ Good range of carriers with discounted rates.
✅ Single-view order management.
✅ A good range of customisation options for returns tracking and notifications.
❌ Not as many return options to reduce costs as other ClickPost alternatives.
❌ Analytics and reporting are not always valid, according to some platform users.

Sendcloud offers a modern returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable solution for luxury brands that are starting out.
Sendcloud offers a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.

✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
❌ There are fewer carrier options than other Sendcloud alternatives on the market.

Outvio offers an international returns management solution that helps retailers expand into new markets.
The platform is a nice option for international luxury retailers looking to delight their international shoppers with a positive returns and exchanges experience.
Outvio has 2 paid plans for their international returns:

✅ Multilingual customisable returns portal.
✅ Create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.
We went over the 8 best returns management platforms that are ideal for luxury retailers, as they can help you automate your return handling and battle return fraud.
Each returns platform that we reviewed has its strengths, weaknesses, and pros & cons.
Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers: