FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, extends its returns capabilities by collaborating with ZigZag, a global platform for reverse logistics solutions. The collaboration supports customers with return shipments during and after the 2023 holiday season.
Using ZigZag, FedEx e-commerce customers benefit from an online returns portal that is branded with their logo and easy to integrate with their web shop. Via the portal, retailers are able to retrieve valuable insights that help them understand the reasons for returns in order to prevent them in the future. For return shipments requiring customs clearance, documentation is created and uploaded digitally, ensuring retailers get the refunds and exemptions they are entitled to.
Return shipments will either be picked up at home, or consumers can drop off their packages at one of approximately 90 thousand FedEx and ZigZag drop-off points in the U.S., Canada, and key markets across Europe. The ZigZag services come at a reduced tariff for FedEx customers and are complementary to the FedEx®Global Returns solution.
“With the holiday season in full flow, returns can make or break the experience for online shoppers. It’s a crucial element of the e-commerce business model.” said Wouter Roels, Senior Vice President Marketing and Customer Experience for FedEx Europe. “By offering seamless returns solutions, we support our customers to boost cashflow and enhance their customers loyalty.”
Matthew Jacques, Global Partnerships Director at ZigZag, added “We are delighted to be collaborating with FedEx and providing them with ZigZag’s returns management technology to support their global returns solutions. Our data insights will help FedEx in better understanding the returns habits of its global customer base."
Research shows that approximately 30% of all products ordered online are returned as compared to 8.89% in physical stores. ZigZag’s recent consumer research also found that 84% of consumers check the returns policy before making a purchase, and 53% have decided not to buy an item because they didn’t like the policy.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of nearly $90 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively and innovating digitally as one FedEx. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.
ZigZag is a software solution to help e-commerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 220 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, MandM Direct, New Look, The Hut Group, and many more.
ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.
ZigZag has continually been awarded for its innovation and data winning 14 awards since 2019, culminating as Tech Innovator of the Year at the prestigious Drapers Awards 2023.