The 8 Best ReturnLogic Alternatives For Returns Management In 2026

Have you been looking for ReturnLogic alternatives to optimise your e-commerce returns process, reduce return fraud, and retain more of your revenue that you’re losing from returns?

The Shopify-centric returns management solution is designed to leverage specific Shopify functionalities, such as using Shopify's native payment gateway, to avoid accounting issues common with some other return apps.

However, the platform might not be the best option if you’re looking for best-in-class returns reporting, reliable third-party warranties, and a broad range of native integrations.

I researched many returns management platforms and went through verified reviews on G2 and Capterra to compile a list of the eight best ReturnLogic alternatives for 2026.

I’ll cover each platform’s features, pricing, pros & cons, and best use cases to help you make a final decision.

TL;DR

• The main reasons why retailers have been looking to switch from ReturnLogic are its third-party warranty issues, reports that aren’t easy to use, and its limited range of integrations.
• ZigZag Global offers the best alternative to ReturnLogic with its international returns management platform, advanced analytics, and revenue-saving return options like paid returns, store credit, and in-store drop-offs.
• Other strong ReturnLogic alternatives include Loop Returns, Narvar, Outvio, ShipStation, ReBound, and nShift, which offer customizable returns portals, fraud prevention, multi-carrier support, and return analytics.

➡️ Disclaimer: The information provided in this article is accurate as of 17th of December 2025. If any pieces of information are outdated (i.e., pricing has changed), you can contact us, and I’ll sort it out.

Before I begin, I wanted to first go over why some merchants have been looking to switch from ReturnLogic in the first place. ⤵️

What are some of the key reasons why retailers have been looking to switch from ReturnLogic?

#1: Issues with ReturnLogic’s third-party warranty

ReturnLogic offers what not many other returns management platforms have: third-party warranty returns (a popular method in the UK for e-commerce retailers to prove the quality of their products).

However, a verified user of the platform mentions that they’ve encountered challenges in its reliance and that its issues have introduced problems in their operations and, at times, confusion for consumers.

‘’Issues with Third-Party Warranty (3PW): One challenge we've encountered is the reliance on (3PW) within ReturnLogic. Our initial attraction to ReturnLogic was to leverage the warranty feature, but the limitation to 3PW has introduced complexities and sometimes confusion for customers.’’ – G2 Review.

#2: The reports aren’t very easy to use

Next up, users of the platform are not happy with ReturnLogic’s reporting functionality for returns, with one fashion retailer mentioning that reports can be difficult to dissect.

What that means for you is that you may struggle to find answers to questions like:

• Why are items being returned?
• Which products, regions, or carriers are causing the most returns?
• How are returns impacting our revenue?

‘’Reports can be a bit difficult to dissect.’’ – G2 Review.

#3: Limited range of integrations

Last but not least, users of the platform are not satisfied with ReturnLogic’s range of integrations.

➡️ If I were you, I’d look for a returns management software with a strong range of native integrations so that you can connect with your existing systems (e.g., ERPs and shipping carriers) to improve your data accuracy.

‘’The platform does not have as many integrations.’’ – G2 Review.

What are the best ReturnLogic alternatives in 2026 for returns management?

The best ReturnLogic alternatives for returns management are ZigZag Global, Loop Returns, and Narvar, with their international returns management capabilities, reporting capabilities, and range of return options.

Let’s now go over each one of them in more detail:

#1: ZigZag Global

ZigZag is the top ReturnLogic alternative in 2026 because it solves a bigger problem than just processing basic returns and exchanges.

It’s not 2020 anymore, when all we cared about was having a streamlined way of returning products to our warehouses and refunding customers so that they can stop emailing us.

There are now new ways to prevent returns in the first place, offset your cost of returns, and provide your consumers with a post-purchase experience that they haven’t seen elsewhere.

Instead of limiting you to a third-party warranty and basic return workflows, ZigZag delivers a full returns infrastructure complete with carrier accounts, 170+ country coverage, advanced analytics, and revenue-saving return options that keep capital in the business.

So while ReturnLogic focuses on basic return workflows, ZigZag helps you:

• Offer multiple return options that can help you offset your costs, such as store credit, gift cards, paid returns, and in-store drop-off.
• Scale internationally with 1,500+ global carrier services and 220 localised warehouses, all without managing separate tools per region.
• Analyse return reasons, detect fraud patterns, and pinpoint operational bottlenecks with our advanced return analytics and reporting.
• Automate and customise your returns experience with a multi-lingual, fully brandable portal, flexible rules, and API credentials for deep integration with your e-commerce systems.

On top of that, you can also use our own carrier accounts, so you would not have to use your own carrier account and would have a choice on which ones you use.

Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best ReturnLogic alternative in 2025.

Let’s go over the features 👇 that merchants like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.

Multilingual & Customisable Returns Portal

ZigZag offers a customisable returns portal that lets you customise your returns rules alongside white-labelling the portal to reflect your brand.

You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.

A few reasons could be that the product was faulty, did not fit, or was unsuitable.

You can get a feel of how ZigZag’s tool works in our guided demo: 👇

Single-Click Shopify Integration

Does your online store operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.

Here’s why retailers love our Shopify integration:

• One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
• Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
• Offset the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.

💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.

This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.

International Returns To 170+ Countries With 1,500+ Carrier Services.

The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.

➡️ Our returns system can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.

Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.

Comprehensive Range of Return Options For Consumers

The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.

This is why ZigZag Global offers the following return options for your customers:

In-Store Returns

In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.

Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.

💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.

Store Credit To Save the Sale

Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.

As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.

➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

Paid Returns

As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.

This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing. 

That means asking consumers to pay a small fee to return their products.

Here are a few reasons why merchants have been offering paid returns:

• Returned costs are covered, so your company is not on the losing end.
• Consumers can’t exploit the free returns policy to engage in wardrobing.
• Shoppers are likely to make better buying decisions.

➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.

Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.

That’ll save you a total of £3,000 per month.

Advanced Returns Analytics & Reporting

Unlike ReturnLogic, our returns management tool offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:

• Comparing the popularity of refund solutions.
• Evaluating the most common reasons why consumers return products.
• Reviewing revenue generated from paid returns.
• Detecting suspicious return behaviour from shoppers.

➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.

Case Study: How SportsShoes Improved Its Post-Purchase Experience With ZigZag Global

SportsShoes partnered with ZigZag to deal with their issues of slow refund times and expensive returns.

Partnering with ZigZag to manage the returns experience enabled SportsShoes to tap into our vast logistics network, which includes over 1,500 carrier services across 170 countries.

SportsShoes can now bring products back in a time-efficient and cost-effective manner from their consumers.

The online retailer transformed its returns experience and has:

• Set up a returns portal that can be completed by customers in under 60 seconds.
• The ability to track orders and identify mistakes quickly helps the brand to process refunds fast and send out replacement items just as quickly.
• Introduced reliable and trackable carriers to their network to appeal to more consumers.

ZigZag Pros & Cons

✅ 1,500+ global carriers to manage international returns.

✅ Advanced reporting and returns analytics to uncover why customers return products.

✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.

✅ 500,000+ drop-off locations worldwide.

✅ Customisable returns portal with multiple currencies.

❌ Shipping back from the EU might take some time, according to a G2 review.

❌ Some retailers note that some of the carriers can be slower than others.

Book a demo with ZigZag

To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.

#2: Loop Returns

Loop Returns is a 3PL returns management platform that helps retailers create a customised returns portal that offers a comprehensive range of returns options.

What I think makes the tool a solid ReturnLogic alternative is its advanced return analytics and easy-to-use interface.

Features

• Returns portal that can be customised: Offer an easy-to-use returns portal for end-users where your customers can return their products or exchange them.
• Efficient tracking to keep shoppers up to date with their order status and to let them receive exchange status updates.
• A comprehensive range of return options, including exchanges and drop-off returns.
• ‘’Show Now and Later’’ feature that helps you engage your shoppers after the return.

Pricing

Loop Returns has recently removed its $29/month/ plan.

To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:

• Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
• Advanced: $272/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
• Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.

Pros and Cons

✅ On-brand returns portal that has a wide range of returns options.

✅ Fraud prevention features to prevent wardrobing and staging.

✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.

❌ The setup of the software can take a while, which is why some retailers have been looking for Loop alternatives.

❌ The pricing model has been reported to penalise brands for exceeding the returns limit with high charges.

#3: Narvar

Narvar offers a comprehensive post-purchase experience platform that lets your consumers receive clear delivery expectations and track their returns.

The platform is a viable alternative to ReturnLogic for merchants looking to offset their cost of returns with the platform’s smart routing.

Features

• Let customers choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
• Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
• Reduce the cost of returns with Narvar’s smart routing of returned inventory.

Pricing

Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.

➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the tool really costs after consulting with insiders.

Pros and Cons

✅ Advanced return rules for faster value recovery.

✅ Narvar’s Network data lets you reduce fraudulent returns.

✅ Returns portal that can be customised to your brand.

❌ Fewer carrier integrations than other alternatives on the market.

❌ It takes 60-90 days for full implementation and integration of the Narvar software, which is why some users have been looking for Narvar alternatives.

#4: Outvio

Outvio offers an international returns management solution that can help you expand into new markets.

The tool is a nice alternative to ReturnLogic for international merchants looking to delight their international shoppers with a positive returns and exchanges experience.

Features

• You’ll be able to create international return policies for different countries of operation.
• Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
• Automatically generate return labels and automate product exchanges for any product variant.

Pricing

Outvio offers 2 paid plans for their international returns:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ It’s possible to create international return policies.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.

❌ Limited range of return courier services and drop-off locations.

#5: ShipStation

ShipStation offers a returns management solution that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.

The returns platform is a viable ReturnLogic alternative for smaller teams looking for a simplistic platform with an affordable pricing model that helps them save money with pay-per-use return labels.

Features

• You can set up a branded returns portal that lets your consumers seamlessly return products and request exchanges.
• Send return labels with orders to speed up your returns process and manage returns centrally.
• Get access to label discounts to protect your returns budget.
• Create and process RMAs to reduce administrative tasks, provide visibility to your shoppers and prevent return fraud.

Pricing

ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:

• Starter plan: $9.99/month for 50 shipments/month.
• Growth plan: $29.99/month for 1,000 shipments/month.
• Scale plan: $99.99/month for 7,500 shipments/month.
• High-volume plan: $399.99/month for unlimited shipments/month.

Pros and Cons

✅ Branded labels and tracking of returns.

✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.

✅ You can send return labels with your orders.

❌ Carrier rates are not as good as those of other ShipStation alternatives on the market, like ZigZag, which offers discounted rates with our carrier accounts.

❌ Does not support FedEx, according to G2 reviews, which might put off US retailers.

#6: ReBound

ReBound is a returns management solution that lets retailers reduce the cost of returns with more efficient RMA management.

The platform is a nice alternative to ReturnLogic for companies that are looking to reduce their cost of returns.

Features

• Omnichannel returns: Handle the process of the entire returns flow for all sources of returns to your store.
• Best-in-class RMA management: Offset your returns costs with ReBound’s smart returns routing.
• Easy-to-set-up Shopify integration: Set up a customisable returns portal on Shopify with multiple returns options, such as home collection and drop-off services.

Pricing

ReBound does not publicly disclose its pricing, but you can check out our blog for more information.

Pros and Cons

✅ Order tracking with push notifications for customers.

✅ One-click Shopify integration that adds different return options.

✅ Efficient RMA management to reduce the cost of returns.

❌ Some consumers have lost orders with their service, according to TrustPilot reviews.

❌ Less return options for end users than other ReBound alternatives on the market.

#7: nShift

nShift is a returns solution that offers a suite of products to help you manage the post-purchase shopper experience.

The platform is a good alternative to ReturnLogic for environmentally-conscious merchants who want to track and report on their emissions.

Features

• Advanced return analytics that show you why shoppers are returning products to your store to identify returns trends.
• Better returns management with the platform’s optimised multi-carrier shipping process.
• Emissions tracking and reporting: Decrease your carbon footprint with emissions tracking and reporting.

Pricing

nShift does not currently disclose its pricing.

Pros and Cons

✅ Emissions tracking and reporting.

✅ The platform can be set up within a few days.

✅ Vast network of international and local carriers.

❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.

❌ The customer support may not be as good as other nShift alternatives on the market.

#8: Outvio

Outvio offers an international returns management platform that helps retailers expand into new markets.

The platform is a solid alternative to ReturnLogic for global retailers looking to delight their international customers with a positive returns and exchanges experience.

Features

• You can create international return policies for different countries of operation.
• Multilingual and on-brand returns portal that provides customers with notifications.
• Automatically generate return labels and automate product exchanges for any product variant.

Pricing

Outvio offers 2 paid plans for their international returns:

• Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
• Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.

Pros and Cons

✅ Multilingual customisable returns portal.

✅ You can create international return policies.

✅ Smart returns and exchanges rules.

❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.

❌ Limited range of return courier services and drop-off locations in comparison to other global returns competitors like ZigZag Global.

Next Steps: Reduce Cost of Returns & Battle Return Fraud With ZigZag Global

ReturnLogic is excellent at what it’s built for: managing return workflows and providing advanced automation for refunds and exchanges.

But ZigZag isn’t just a returns and exchanges tool (or, at least, not anymore).

It’s an international returns infrastructure and revenue-recovery software. Or, at least, that’s what I like to call it.

The difference comes down to this:

• ReturnLogic helps you manage return workflows so consumers can send products back and receive refunds or exchanges, and also lets you automate warranty returns.
• ZigZag helps you manage end-to-end global returns logistics: complete with carrier accounts, 1,500+ international services, advanced analytics, multi-currency portals, and revenue-saving options like gift cards, paid returns, and in-store drop-offs, so you can cut costs, increase retention, and scale returns worldwide.

If you’re looking for a returns software that offers:

• A customisable returns portal that can be customised for your consumers.
• Wide range of return options, such as paid returns, return to store credit, and return to gift card.
• Access to detailed analytics and reports on what drives consumers to return products.

Then you can book a demo to learn more about ZigZag Global.