8 Best Returns Management Platforms For Fast Fashion Retailers In 2025
Are you a fashion brand looking for a returns management solution to handle returns while offsetting costs?
Are you a fashion brand looking for a returns management solution to handle returns while offsetting costs?
A fast fashion retailer would benefit from a good returns management platform as it enables efficient, cost‑effective, and sustainable processing of large volumes of rapid‑turnaround returns, enhancing both profitability and customer loyalty.
In this article, we’ll go over the 8 best returns management platforms for fast fashion stores in 2025.
Before we begin, let’s go over the factors to consider when evaluating these post-purchase platforms: ⤵️
What Factors To Consider When Evaluating Returns Management Platforms For Your Fast Fashion Brand
When evaluating a returns management tool for your Fast Fashion store, you should be looking at the following criteria:
Scalability & Speed: Look for tools that will give you the ability to handle high return volumes and seasonal spikes through automated routing and processing to prevent operational bottlenecks.
Seamless Integration: Out‑of‑the‑box connectors to e-commerce platforms, ERP/WMS systems, and POS for real‑time inventory, order, and financial data synchronisation.
Customer Experience & Flexibility: A branded self‑service returns portal offering options like pre-paid labels, drop‑off points, and in‑store returns, along with real‑time tracking and instant refunds or exchanges.
Cost Control & Alternative Refunds: Configurable refund policies (paid returns, restocking fees) and incentives for store credit or exchanges to help offset reverse‑logistics costs.
Return Analytics: Look for detailed reporting on return reasons, processing times, item grading, and carbon footprint.
Customer Support and Onboarding: Look for strong post-sale support, including a dedicated account manager or onboarding specialist, which is essential for smooth setup and long-term success.
Return Data & Analytics: Look for insight into return reasons by SKU, customer behaviour patterns, product quality issues, and cost of returns. Bonus if it offers predictive analytics for proactive improvements.
Customisability and branding: Lastly, we looked for platforms that let merchants easily customise touchpoints like tracking pages, review requests, and survey forms.
💡 Lastly, we had a look at verified testimonials from merchants to get a clear picture of each platform’s strengths and limitations, so you can make an informed decision based on real-world use.
Let’s now go over the best platforms that meet this criterion:
What Are The Best Returns Management Solutions For Fast Fashion Retailers On The Market?
We know that fast fashion returns often come from customers trying multiple sizes.
Our platform offers multiple return methods (drop-off points, lockers, pick-up, etc.) across 220+ countries, reducing friction for international and domestic returns.
Here’s why fast fashion brands choose ZigZag Global:
All‑in‑one returns portal that is a white‑labelled customer interface where shoppers choose free or paid returns, track their return, and select drop‑off or pickup options.
Best-in-class key account management and customer support that will help your Fast Fashion Brand set up the returns portal and promptly answer questions even after becoming a paying customer.
Our own carrier accounts (and plenty of them, at that), so you would not have to use your own carrier account and would have a choice on which ones you’re using.
A comprehensive range of return options for shoppers, including return to store credit, paid returns, and in-store returns, not just returns and exchanges.
A drop‑off kiosk network, which is our integration with in‑store and third‑party kiosks for convenient local returns that reduce carrier fees.
International carrier integrations so you can scale your fast fashion returns management abroad, and not having to use multiple returns management tools for the different markets.
Advanced return analytics that will let you find out why consumers return items in the first place and help you deal with return fraud.
ZigZag allows for automated processing of refunds or exchanges, including smart rules to:
Approve exchanges for different sizes or styles automatically.
Process refunds only once items are scanned by the courier.
For example, imagine a customer returning a dress for a smaller size – they can request an exchange within the ZigZag portal without needing to contact customer service.
We also provide merchants with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.
Let’s go over the features 👇 that fast fashion retailers like New Look love about ZigZag Global.
Multilingual & Customisable Returns Portal
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your Fast Fashion Brand.
You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Possible reasons could be that the clothing did not fit or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Single-Click Shopify Integration
Does your fast fashion store operate on Shopify?
Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Cut the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
International Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our global returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution for your brand.
A Good Range of Return Options For Shoppers
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your customers:
In-Store Returns
In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Store Credit To Save the Sale
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending that the fast fashion merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics
Our returns management platform offers fast fashion retailers with advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ The fast fashion merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return clothes.
Fast Fashion Case Study: New Look Introduced Convenient Drop-Off Kiosks At Selected UK Shops
With our enterprise returns management solution, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The retailer transformed its returns experience and has:
Received a 20% decrease in return status queries when the improved tracking was implemented.
Doubled their in-store returns via the combination of easy in-store returns and paid online returns.
Increased their rating from 4.3/5 to 4.7/5 on Trustpilot.
ZigZag Pros & Cons
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
Book a demo with ZigZag
#2: Aftership
AfterShip offers a post-purchase experience solution for global retailers that helps them set up rule-based returns automations.
The platform is a good option for fast fashion merchants looking for more customisation options and more rule-based return automations.
Features
You can re-capture revenue with product exchanges and offer partial refunds.
Use the tool’s rule-based returns automations to offset return costs and retain more revenue from shoppers.
Return eligibility rules, an analytics dashboard, and automated resolutions.
Advanced return fraud management: You can set automated workflows to detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.
Pricing
Aftership offers four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:
Essentials: Starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.
Pros and Cons
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
ReBound offers an international returns management platform that can help you reduce the cost of returns with the tool’s efficient RMA and reverse logistics management.
The returns platform is ideal for fast fashion retailers looking to take care of the entire returns flow for all sources of their returns.
Features
Omnichannel returns that lets you handle the process of the entire returns flow for all sources of returns.
RMA management that helps you reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
A comprehensive range of return options for consumers, such as home collection and drop-off services.
With advanced analytics to understand why consumers return products, you can battle return fraud.
Pricing
ReBound does not currently disclose its pricing, so you will have to contact them to receive a quote.
Pros and Cons
✅ Return tracking with branded push notifications for your consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some consumers have lost orders with their service, according to TrustPilot reviews.
Narvar offers an all-in-one post-purchase experience solution that lets your customers receive clear delivery expectations and track their returns.
The platform is a good option for fast fashion retailers looking to offset their cost of returns with the platform’s smart routing.
Features
Enable shoppers to choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
You can define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
Reduce the cost of returns with Narvar’s routing of returned inventory.
Pricing
Narvar does not currently disclose its pricing, so you’d have to contact them to receive a quote.
➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform costs after consulting with our sales team and insiders.
Pros and Cons
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns, which benefits larger retailers.
✅ An international returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other alternatives on the market.
ClickPost’s shipping management software offers fast fashion retailers advanced returns automation and the ability to see why customers return products.
The returns software is good for retailers looking to build a customisable returns portal with branded tracking and notifications.
Features
Branded returns and exchanges: The returns portal can be customised, and consumers can choose from a variety of returns options.
Real-time tracking for you and your customers to reduce WISMO calls.
Exchanges: Offer exchanges with the same or different products to retain revenue in the business.
The Shopify returns management portal can be set up in as little as 15 minutes.
Pricing
To access ClickPost’s returns management platform, you’d have to be on their ReturnsPro plan, which does not disclose its pricing.
Pros and Cons
✅ Good range of carriers with discounted rates.
✅ Single-view order management.
✅ Nice range of customisation options for returns tracking and notifications.
❌ Analytics and reporting are not always valid, according to some platform users.
#7: Sendcloud
Sendcloud offers a powerful returns management and reverse logistics platform that helps you automate label creation and streamline your e-commerce returns.
The returns software has a ‘’Free Forever’’ plan that appeals to smaller online stores, making it a viable option for smaller fast fashion brands.
Features
Automated reverse logistics workflow that lets you automate label creation to save time and improve your site’s returns experience.
Keep shoppers happy and spend less time answering WISMO emails with notifications of the status of the return via SMS
Generate customs docs automatically for international returns. You can build trust by offering a localised returns experience.
Pricing
Sendcloud has a free version of its software that lets you get access to up to 2 shop integrations, 50 shipments per month and API access to the platform.
To access the tool’s better shipping discount rates and get access to more shipments per month, you’d need to be on their Lite plan, which starts from £21/month.
The tool’s Growth (£63/month) and Premium (£125/month) plans offer more shipments per month and cheaper price/label rates if you exceed your monthly limit of returns.
Pros and Cons
✅ Advanced return analytics with data-driven insights.
✅ Real-time return shipment tracking.
✅ Generous freemium plan.
❌ The analytics dashboard is only available in the Premium plan, which costs £125/month.
Outvio offers an international returns management solution that helps global retailers expand into new markets.
The platform is a nice option for international fast fashion retailers looking to delight their customers with a positive returns and exchanges experience.
Features
You can create international return policies for different countries of operation.
Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
It’s possible to automatically generate return labels and automate product exchanges for any product variant.
Pricing
Outvio has 2 paid plans for their international returns:
Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.
Pros and Cons
✅ Multilingual customisable returns portal.
✅ You can create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some customers have been looking for Outvio alternatives to reduce costs.
❌ Limited range of return courier services and drop-off locations in comparison to other returns competitors.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
We went over the 8 best returns management platforms that are best for fast fashion brands, as they can help you minimise your cost of returns and automate your return handling.
Each returns solution that we reviewed has its strengths, weaknesses, and pros & cons.
Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
A customisable returns portal that can be personalised to your shoppers.
Wide range of return options, such as paid returns, return to store credit, and return to gift card.
Access to detailed analytics and reports on what drives shoppers to return products.
Then you can book a demo to learn more about ZigZag Global.
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