ZigZag defended its Best eCommerce Support Business title at the eCommerce Awards 2025

ZigZag, the global returns management and retail technology platform, has been named Best eCommerce Support Business at the eCommerce Awards 2025, recognising the company’s innovation and impact in helping retailers transform the returns experience into a strategic advantage.

The award was presented during the annual eCommerce Awards ceremony, which celebrates excellence, innovation and leadership across the digital commerce sector. Representing ZigZag at the event were Gavin Ferris, Sales Director, and Sam Davies, Partnerships Manager, who attended the ceremony on behalf of the business.

ZigZag provides a comprehensive returns management platform that helps retailers streamline the end-to-end returns process while reducing operational costs and improving the customer experience. By connecting retailers with a global network of carriers, warehouses, and resale channels, ZigZag enables brands to process returns faster, recover value from inventory, and turn returns into a revenue opportunity rather than a logistical burden.

Winning the Best eCommerce Support Business award highlights ZigZag’s growing reputation as a trusted partner for retailers navigating one of the most complex areas of eCommerce operations. As online retail continues to grow, returns management has become a critical component of both profitability and customer loyalty. Industry recognition such as this reflects the strength of ZigZag’s technology, its commitment to innovation, and the measurable impact it delivers for retailers worldwide.

In their evaluation, the award judges highlighted the company’s clear demonstration of value and practical innovation:

“[ZigZag] offered a case study that showed the solution to speed up returns, resell faster, improve customer experience, and quickly grade items. [ZigZag] turns returns from a cost sink to a profit lever.”

The judges’ feedback reflects ZigZag’s mission to help retailers rethink returns – not as an unavoidable cost, but as an opportunity to recover value, improve sustainability, and strengthen customer relationships.

This latest accolade reinforces ZigZag’s position as a leader in returns technology and eCommerce enablement, as the company continues to support retailers in building more efficient, profitable and customer-centric operations.

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