ZigZag Global vs. ReBound: Which Platform Is For You?

"We switched to ZigZag as our returns provider because not only were we looking to make savings across our supply chain but the primary reason was to improve our customer's returns journey using technical and data driven excellence. Bringing ZigZag onboard has been a big positive for us and our customers"

Head of Logistics at Boden

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ZigZag Returns Portal

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Compare ZigZag & Rebound

The key features when choosing ZigZag
for returns management

Feature

Rebound

Customer support

UK-based team with high recommendations for quality of service

Dutch-owned company, headquarters in Netherlands and limited number of people in the UK

Carrier network

Offering competitive rates for local and global routes, with established partnerships for smooth returns, including customs clearance and optimised routing

For some countries and lanes

Paid Returns

Charging for returns (with the ability to subsidize or mark up carriage costs), rather than a deduction fee, reduces customer support queries

Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty

Multiple payment methods accepted, including Apple Pay and Google Pay

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options

Refund to
Store Credit

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers

Limited to refund to store credit without the support of third-party providers

Implementation

ZigZag strives for fast implementation, often resulting “go-live” in just one week

For bigger and more complex cases, for example with New Look, the implementation took just one month

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”

Customer support

Rebound

UK-based team with high recommendations for quality of service.

Dutch owned company, headquarters in Netherlands and limited number of people in the UK

Carrier network

Rebound

Offering competitive rates for local and global routes, with established partnerships for smooth returns, including customs clearance and optimized routing.

For some countries and lanes

Paid Returns

Rebound

Charging for returns with the ability to subsidize or mark up carriage costs, rather than a deduction fee, reduces the customer support queries.

Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty.

Multiple payment methods accepted, including Apple Pay and Google Pay.

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options.

Refund to Store Credit

Rebound

ZigZag strives for fast implementation, often resulting “go-live” in just one week.

For bigger and more complex case, for example with New Look, the implementation took one month.

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”.

Implementation

Rebound

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers.

Limited to refund to store credit without the support of 3rd party providers.

Retailers of all sizes are happy

with ZigZag Returns

ZigZag's G2 rating is 4.7

“Provides business with what we need, and what our customer expects”

Head of Logistics
Enterprise

ZigZag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, seamless, and easy.

“Service is second to none”

Customer Service Team Manager
Enterprise

Since working with ZigZag we have seen that the customer journey is a lot smoother than previous portals we had used, Zigzag is always on hand for anything we may need help with and the responses are always efficient.

“Wonderful. Easy to use”

Operational Manager
Small-Business

Good contact, easy to communicate with the team and respond quickly.

“Great Service”

Finance Manager
Mid-Market

A seamless service from start to finish!

The ZigZag

Returns Portal

ZigZag offers features and customisations to both reduce your returns and their cost compared to ReBound.

Explore the paid returns options, Live Exchanges, Refund to Store Credit and the power of data insights in the ZigZag's Returns Reporting Hub.

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Unlike ReBound

ZigZag Client Support is UK-based

Dedicated UK-based Client Service Team

1,000 years of combined team experience in returns

A team ready to identify cost-saving carriers and returns features

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Leading Features

of ZigZag vs Rebound

Retailers often choose ZigZag vs Rebound to save
returns costs and to improve the shopper experience

Paid Returns

Boost profitability by charging
for returns costs

Live Exchanges

Exchanges instead of refunds
keep your customers happy

Save the sale

Save the Sale via a replacement or
a refund to gift card/store credit

Reporting hub

Gain valuable insights
to reduce your returns

Return to Store

Drive footfall to your
physical stores

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Success Stories

How ZigZag delivers success for our clients

“When you work with ZigZag you are getting a really supportive partner that will help you get to the goals you want. ZigZag has allowed us to push the boundaries at developing our customer experience.”

Rachel Troke
Senior Product Manager, New Look

≈100%

return reason
visibility

20%

decrease in
return queries

See New Look case study

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Clients that also love ZigZag:

“With ZigZag’s returns solution, it’s really a different world. It is better for our customers, and better for us internally to manage...We would absolutely recommend ZigZag to any retailer that came asking.

"Working with ZigZag has been excellent! We are very happy with the experience we’ve had in every aspect.  

We have 100% upgraded since switching to ZigZag."

We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.

£2 Billion

Worth of refunds processed in 2024

500k

Drop-off locations globally

1,500+

Carrier services
across 170 countries

1,100+

Retailer clients globally

Book a live Demo

We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.