When UK-to-EU orders are returned, import duties are often treated as lost cost. ZigZag helps retailers identify eligible returns, capture the customs evidence required, and recover duties through a compliant drawback process.

Every parcel shipped from the UK into the EU carries duty exposure. When items are returned unused, many retailers still absorb that duty as sunk cost.

EU Duty Drawback allows eligible duties to be reclaimed — but only when you can prove, at item level, that the goods were imported, returned unused, exported from the EU, and refunded to the customer.

ZigZag’s EU Duty Drawback Service turns that complex customs process into a managed, automated recovery workflow purpose-built for ecommerce returns.