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Post-Purchase

A SMARTER POST‑PURCHASE EXPERIENCE

Software powered By Personalisation,
& Centralised Data in the ZigZag

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Build trust, boost revenue & reduce costs

Deliver a post‑purchase journey that builds trust, boosts revenue, and reduces operational costs. ZigZag transforms real‑time parcel events and global delivery data into personalised, proactive and fully branded communication under your control.

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How The Post-Purchase Experience Is Different With ZigZag

Why Top Retailers Choose ZigZag

Customer Visibility

Track from checkout to refund with smart and personalised notifications reducing Where Is My Order queries "WISMO"

Cut the Cost

With ZigZag’s global carrier network you reduce support queries, logistics costs and benefit from automated carrier claims

Seamless Integration

Fits perfectly with your existing tech stack and team workflows.

ZigZag Transforms the
Post-Purchase Experience

For more than a decade, ZigZag has navigated the most complex parts of ecommerce: returns, carriers, warehouses, parcel movements, and refunds.

This experience powers our ability to redefine the post‑purchase landscape with smarter returns and delivery intelligence.

Boost Revenue
Boost Revenue
Increase NPS
02
Cut Costs
03

Convert Waiting into Revenue

Transform waiting time into shopping time with personalised
tracking experiences designed to convert.

Smart Delivery Estimates

Branded Tracking Pages

Multichannel Delivery Notifications

Marketing Dashboard

Build Loyalty Through
Proactive Communication

Deliver proactive, clear, and reassuring communication that
strengthens customer loyalty.

Smart Status Notifications

Post‑Delivery Feedback

Actionable Insights for Business Decisions

Optimise Operations
Eliminate Friction

Optimise ecommerce operations by reducing support tickets,
improving incident visibility, and unifying carrier data.

Incidents Dashboard

Logistics Dashboard

Automated Carrier Claims

One Connected Journey.
Many Business Opportunities.

ZigZag translates carrier tracking data into smart status updates. These become intelligent triggers that power personalised messages to customers and provide actionable insights for your teams.

Marketing team
Marketing team
Support team
02
Logistics team
03

Own the Post-Purchase Experience& Unlock New Revenue

65% open rate, 30% CTR, 3× more views, +30% repeat purchases

Take back control of
post‑purchase communication

Deliver consistent, reassuring messages
across channels

Turn delivery tracking into
a marketing channel

Resolve Faster, Delight Customers
& Reduce WISMO

50% faster response time, +140% satisfaction,
-40% Where Is My Order queries.

Delivery data centralised
directly inside support tools

Faster resolution with
integrated feedback

Centralise Carrier Data
& Maximise Delivery Performance

Up to 95% improvement in on‑time deliveries, up to 80% fewer
inquiries, up to 50% reduction in refund costs.

Centralise and standardise
carrier data

Drive Loyalty & Competitive
Advantage with ZigZag

Delivery and returns communication becomes a revenue and retention engine,
turning waiting moments into opportunities.

+41%

site traffic

-67%

tickets

+30%

NPS

Single Platform Solution For Complete Post-Purchase Experience

Multi-channel notifications with easy multi-language AI support
Marketing offers for cross and up-sales, providing engagement & performance visibility
Improved purchase rate with increased traffic and customer segmentation campaigns
Retained value dashboard
Apple wallet tracking for a delightful customer experience

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution