DHL Parcel UK announces new partnership with returns platform ZigZag
DHL Parcel UK today announces a new partnership with ZigZag, the technology platform specialising in e-commerce returns. ZigZag’s network of over 100 retailers, including Selfridges, GAP and Superdry, will now have access to DHL’s Just Right Returns service, a fast, convenient and high-quality returns solution.
ZigZag retailers will be able to offer their customers the option to return their parcels at any one of DHL’s 3,500 ServicePoints nationwide for next day collection, with returns then being delivered back to the retailers the following day. The fast turnaround offered by DHL will appeal to retailers looking to get goods back on the shelves quickly through efficient returns handling.
Returns are trackable to consumers through the DHL Parcel app and, through the new partnership, retailers will also be able to track returns via ZigZag, providing visibility throughout the process. DHL’s Just Right Returns service sees drivers pick up multiple parcels from ServicePoints, while also completing drop-offs, creating a more environmentally sustainable and cost-effective operation.
Peter Fuller, CEO DHL Parcel UK says, “As e-commerce continues its rapid growth, there is a demand for effective returns solutions to meet this same pace. Our returns service is fast and convenient and we are delighted that, by partnering with ZigZag, it will be available to a whole new network of retailers.”
Al Gerrie, Co-Founder & CEO of ZigZag says, “We’re committed to enhancing our service and choice to customers through the very best partnerships and this new relationship with DHL Parcel is a great example of that. DHL is an excellent brand with a reputation for its fast and reliable network so we’re thrilled to make its returns service an option for our retailers.”
DHL – The logistics company for the world
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 81 billion euros in 2021. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.
ZigZag Global is a software solution to help eCommerce retailers manage returns domestically and globally.
The ZigZag platform connects major retailers to a global network of over 220 warehouses to over 1,000+ carrier services in over 130 countries. ZigZag’s clients include boohoo group, Selfridges, GAP, Superdry, The Hut Group, and many more.
ZigZag delivers best in class technology and service to transform the returns experience globally. ZigZag’s mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
ZigZag was the winner of the Best eCommerce Technology Innovation and Best Product at eCommerce Expo 2020, Innovation in Delivery and Logistics Award at the eCommerce Awards 2019, won the KPMG Best British Tech Startup 2019 (London round), was a finalist at The Circulars at the World Economic Forum 2019 in Davos, is listed in the Retail Tech Top 50, The StartUps Top 100, Disrupt 100. ZigZag won the 2018 Shop.org Disruption and Innovation Award, 2018 World Post and Parcel Awards for Ecommerce and Innovation, 2018 Postal Pitch in Washington, 2018 Millennial 20:20 Ecommerce Enabler, 2017 ShopTalk Startup award along with
a 25,000 Euro prize. It also won the 2017 Sustainability Award in Milan, 2017 Innovation Award at IRX, StartUps 100 Winner 2017. 2016 Global award at the World Retail Congress in Dubai for innovation, Mark of Excellence – Disruptor of the Year 2016 – Supply Chain Awards, Winner at London Technology Week – GetInTheRing.
ZigZag is also proud to be a member of the Ellen MacArthur Foundation.
ZigZag is a British Company, headquartered in London. For more information visit https://www.zigzag.global/