Devoluciones con Canada Post

Bring delivery visibility and reverse logistics together across the Canadian market. Use Canada Post tracking data to keep customers updated throughout delivery, then support flexible returns through drop-off, collection and label-free services managed within ZigZag.

Post-purchase engagement with Canada Post

Make each delivery update part of a consistent brand experience.

ZigZag uses Canada Post tracking events to trigger relevant communications throughout the parcel journey. Customers receive clear updates in your brand voice, while your teams gain a more complete view of delivery progress, delays and exceptions.

Branded tracking pages keep the relationship active after checkout. Use this space to answer common questions, showcase relevant products and guide shoppers back to your website instead of losing traffic to an external carrier page.

Stay connected after checkout

• Share clear updates from dispatch through delivery
• Adapt messages to each shipment milestone
• Keep the customer journey aligned with your brand
• Direct shoppers back to owned digital channels
• Highlight relevant products and support information
• Measure visits, clicks and customer engagement
• Gain earlier visibility of delays and exceptions

Returns with Canada Post

Build a flexible return journey around Canada Post’s established national network.

ZigZag supports a wide range of Canada Post services, including parcel drop-off, scheduled collection and label-free options. Customers choose a return method that suits their location and routine, while retailers manage service selection, routing and parcel visibility from one place.

The integration also supports cross-border return services, helping retailers create a consistent experience for customers returning items from Canada or the United States.

Convenient returns across Canada

• Parcel drop-off services
• Scheduled collection options
• Label-free returns
• Domestic and cross-border routes
• Multiple service levels
• Centralised return oversight

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