ZigZag vs Narvar: comparación de plataformas de devoluciones

ZigZag es elegido por minoristas de moda medianos, grandes y empresariales debido a su rápida implementación y soporte confiable de las operaciones comerciales después de su puesta en marcha.

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Atención al cliente

UK-based team with high recommendations for quality of service.

Dutch owned company, headquarters in Netherlands and limited number of people in the UK

Equipo con sede en Reino Unido con altas recomendaciones por la calidad del servicio.

Empresa de propiedad holandesa, con sede en los Países Bajos y un número limitado de personas en el Reino Unido

Red de transportes

Offering competitive rates for local and global routes, with established partnerships for smooth returns, including customs clearance and optimized routing.

For some countries and lanes

Ofreciendo tarifas competitivas para rutas locales y globales, con asociaciones establecidas para devoluciones sin contratiempos, incluyendo despacho de aduanas y rutas optimizadas.

Para algunos países y vías

Devoluciones pagadas

Charging for returns with the ability to subsidize or mark up carriage costs, rather than a deduction fee, reduces the customer support queries.

Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty.

Multiple payment methods accepted, including Apple Pay and Google Pay.

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options.

Charging for returns with the ability to subsidize or mark up carriage costs, rather than a deduction fee, reduces the customer support queries.

Flexible business rules for charging shoppers based on criteria including return reason and customer loyalty.

Multiple payment methods accepted, including Apple Pay and Google Pay.

ReBound dictates the cost of the return for the retailer’s customers when utilising ReBound’s shipping options.

Refund to Store Credit

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers.

Limited to refund to store credit without the support of 3rd party providers.

Quick refunds while keeping funds in the business meets customer needs, builds brand loyalty, and aids integration with third-party gift card providers.

Limited to refund to store credit without the support of 3rd party providers.

Implementation

ZigZag strives for fast implementation, often resulting “go-live” in just one week.

For bigger and more complex case, for example with New Look, the implementation took one month.

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”.

ZigZag strives for fast implementation, often resulting “go-live” in just one week.

For bigger and more complex case, for example with New Look, the implementation took one month.

Based on feedback from retailers who have transitioned to ZigZag from ReBound, their implementation is described as “slow and clunky”.

Casos de éxito

Cómo ZigZag ofrece éxito a nuestros clientes

Boden

Devolución en tienda

"Cambiamos a ZigZag como nuestro proveedor de devoluciones porque no solo buscábamos ahorrar en toda nuestra cadena de suministro, sino que la razón principal era mejorar la experiencia de devoluciones de nuestros clientes utilizando excelencia técnica y basada en datos".

ECCO

Live Exchanges

“Con la solución de devoluciones de ZigZag, realmente es un mundo diferente. Es mejor para nuestros clientes y mejor para nosotros internamente para gestionar... Absolutamente recomendaríamos ZigZag a cualquier minorista que viniera a preguntar".

Sportsshoes.com

Devoluciones pagadas

"¡En general, trabajar con ZigZag ha sido excelente! Estamos muy contentos con la experiencia que hemos tenido en todos los aspectos.  Hemos mejorado al 100% desde que cambiamos a ZigZag".

Características principales de ZigZag vs Narvar

Los minoristas a menudo eligen ZigZag frente a Narvar para ahorrar en costes de devoluciones y mejorar la experiencia del comprador

01

Paid Returns

Ready to switch to paid returns?

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02

Return to Store

Drive footfall to your stores!

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03

Refund to Store Credit

Want to keep cash in your business?

Find out more

04

Live Exchanges

Save the sale with an easy exchange!

Find out more

Unlike Narvar, ZigZag Client Support is UK-based

Dedicated UK based
client service team

1,000 years of combined team experience in returns

A team ready to identify cost-saving carriers and returns features

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We are returns

Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.