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BigCommerce with ZigZag Post-Purchase
Direct integration for complete visibility
BigCommerce simplifies return management with built-in ZigZag integration. Track return reasons, approve requests, and issue refunds faster—while keeping everything synced in one place for a smoother post-purchase experience. With direct carrier integrations at competative rates.
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Turn delivery tracking into customer engagement
Bring BigCommerce order and tracking data into ZigZag to keep customers informed from dispatch through delivery.
Replace standard carrier updates with branded, timely communications that reflect your customer experience. Direct shoppers to a personalised tracking page where they see the latest delivery information without leaving your brand environment.
Use this high-engagement stage of the journey to highlight relevant products, promotions and loyalty initiatives. Turn routine tracking visits into opportunities for cross-sell, repeat traffic and stronger customer relationships.
Connected visibility across the post-purchase journey
Use delivery and returns data together to build a clearer view of the customer journey after checkout.
Monitor parcel progress, identify delivery friction and understand the reasons behind returns. Give customer service, ecommerce and logistics teams more consistent information to support faster decisions and a better customer experience.
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