How the coronavirus will affect our business and that of our carrier services.
With COVID-19 developing in so many countries, ZigZag is monitoring the situation very closely and how it affects services of our partners, in particular the carriers.
The ZigZag team will be operational from home starting on Monday (16/03/2020) and will continue to support you by email, phone and web conference calls to ensure business as normal. We would ask that any scheduled face to face meetings can be moved to web conferences.
Border closures and lockdowns have already happened, and we expect more of the same in the coming days and possibly weeks.This has a huge reduction in International people movement and in turn carrier movements will be affected with longer periods of delivery.
Some of our retailers have already extended returns policies, and it is something we advise all our retailers to do. Please contact your Account Manager to help you manage this should you wish to change settings.
These dramatic changes may also force some carriers (particularly airfreight) to increase prices which will be advised as they are received and alternative options will be offered wherever possible should this happen.
ZigZag is committed to continue to provide a world-class service during this period of uncertainty and will keep you informed of any changes to your service should they be necessary.
Thank you for your support and cooperation and keep well.