
Are you wondering about ReturnGO’s pricing structure to see if it provides good value for money?
In this guide, I’ll go over everything that is publicly known about ReturnGO’s pricing structure, including how it calculates its pricing, its pricing tiers, and whether it offers good value for money.
➡️ At the end of this article, I’ll introduce you to a ReturnGO alternative that offers a better customer experience, is easier to set up, and does not require you to use your carrier accounts.
ReturnGO bases its pricing on a tiered pricing structure that includes features and a monthly returns allowance.
Put simply: the more features you need and the more returns you plan on handling, the more you’ll pay.
There are 3 paid plans for retailers:

➡️ Note that you’ll have to be on the Enterprise plan if you are on Magento, BigCommerce, WooCommerce, or any other e-commerce platform that is not Shopify.
ReturnGO does not offer a free plan, to my knowledge, but does offer a free trial for its returns management solution.

Source of image and information.
ReturnGO’s Shopify solution bases its pricing on a tiered pricing structure that includes features and a monthly returns allowance.
The platform offers 3 tiers:

ReturnGO’s enterprise plan starts at $417/month with $1.25 per extra return that goes more than your allowance.

ReturnGO is good at what’s been built for: helping e-commerce brands automate and manage the entire returns and exchanges process with a self-service, branded portal.
Most users love it because it helps them turn returns into a smoother, smarter experience that boosts customer satisfaction and retention by encouraging exchanges or store credit over refunds.
On top of that, it offers a good support team that will help you throughout your journey and make sure that your concerns are answered.

‘’It took a little trial and error to fully understand how everything worked, but the support team was very helpful in guiding us through it. Once it’s set up, it runs smoothly.’’ – Capterra Review.
However, not all users are happy with the tool and their experience with it.
There are a few recurring complaints:
If we look at G2’s reported information on ReturnGO’s enterprise pricing, you’ll have to pay $417/month or more if you’re not on Shopify.

‘’The initial set-up can be a little confusing with all the settings, but they have an amazing team that can walk you through it all pretty quickly!’’ - G2 Review.

‘’UX is a little clunky at first, but I got used to it.’’ – G2 Review.
Last but not least, a user mentions that, despite the high cost of ReturnGO, there are some missing features of the solution, such as:

These are some of the features lacking: No ability to add brand assets on the track page. No ability to blacklist active Shopify products from being shown in the Return/Exch portal. No ability to directly integrate with carrier accounts… - G2 Review.
➡️ Note that these issues were accurate as of March 2024, which can mean that some of these might have already been built into the tool.
ZigZag is the best alternative to ReturnGO in 2026 because it goes far beyond managing returns inside a self-service portal and instead gives brands a scalable, global returns infrastructure.
ReturnGO does a solid job at automating returns and exchanges for Shopify merchants, but modern e-commerce teams face a much bigger challenge than just “processing” returns.
I believe that with the recent rising shipping costs (driven by the post-pandemic supply chain chaos), international expansion, fraud, sustainability pressures, and margin erosion, returns can no longer be treated as a back-office workflow.
That’s where ZigZag fundamentally differs.
While ReturnGO focuses primarily on branded portals and exchange-driven retention (they also added return to store credit recently!), ZigZag is built to reduce the cost and complexity of returns at scale, especially for brands selling across borders.
Instead of locking advanced functionality behind Shopify-only plans or enterprise pricing tiers for non-Shopify merchants, ZigZag provides a platform-agnostic solution.

ZigZag helps you:
On top of that, you can also use our own carrier accounts, so you would not have to use your own carrier account and would have a choice on which ones you use.
Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best ReturnGO alternative in 2026.
Let’s go over the capabilities 👇 that merchants like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag offers a customisable returns portal that lets you customise your returns rules alongside white-labelling the portal to reflect your brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Reasons could be that the product was faulty, did not fit, or was unsuitable.
You can get a feel of how ZigZag’s tool works in our guided demo: 👇

Does your online store operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.

The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns system can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, your brand can use ZigZag Global as a global return logistics solution.
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your consumers:

In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As users are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.

As 48% of shoppers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with to implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.


Our returns management tool offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d need.
Our platform has 4 pricing tiers for Shopify merchants:

💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
If you feel like ReturnGO does not offer a good value for money, you’re definitely not short on alternative options.
If you’re looking for a returns management tool that can help you reduce return costs, recover lost revenue, and scale internationally without juggling multiple tools or rigid return rules, ZigZag Global stands out as the strongest ReturnGO alternative in 2026.
Whether you work in electronics, luxury, fast fashion, or footwear, our returns management platform can help you:
Book a demo to learn more about ZigZag Global.