The 8 Best ReturnBear Alternatives For Returns Management In 2026
Have you been searching for a ReturnBear alternative to optimise your local or international returns process, battle return fraud, and offset your return costs?
Have you been searching for a ReturnBear alternative to optimise your local or international returns process, battle return fraud, and offset your return costs?
The reverse logistics solution focuses heavily on providing a standardised, branded drop-off network and fast, consolidated return processing, typically making it very attractive for retailers that want a simple return workflow.
However, the platform might not be the best option if you’re looking for global flexibility, enterprise-grade configurability, rich return analytics, and the ability to customise your consumers’ post-purchase experience.
I researched over 30 reverse logistics and returns management solutions and went through verified reviews on G2 to compile a list of the eight best ReturnBear alternatives for 2026.
I’ll cover each platform’s features, pricing, pros & cons, and best use cases to help you make a better-informed decision.
➡️ Disclaimer: The information provided in this guide is accurate as of 5th of December, 2025. If any pieces of information are outdated (i.e., pricing has changed), contact us, and we’ll sort it out.
Before I begin, I wanted to first go over why some merchants have been looking for ReturnBear alternatives in the first place. ⤵️
What are some of the common reasons why retailers of ReturnBear look for alternatives?
#1: Lack of an API integration
Right now, ReturnBear does not provide API access, which means retailers cannot:
Pull return or refund status from ReturnBear.
Display that status to your customers inside your app.
Automate workflows that rely on ReturnBear data.
In practice, this forces you and your consumers to rely on ReturnBear’s portal instead of seeing everything in one unified interface.
‘’The API feature is not available, so we're unable to integrate with our app. If it's possible, then our customers can see the refund status in the app.’’ – G2 Review.
#2: Limited customisation capabilities
ReturnBear currently doesn’t allow customisable customer emails: they only offer their own fixed templates.
This makes it difficult to maintain consistent branding and reduces your ability to deliver a fully branded customer experience.
‘’Also, some basic features like sending a customisable email to customers as of now, they have their own template, which makes it hard to have our brand reputation.’’ – G2 Review.
#3: Limited return options for consumers
Last but not least, ReturnBear currently does not offer as many return options on the market as you’d expect from a vendor in 2026.
ReturnBear’s current return options for consumers include:
Regular returns with a refund.
Exchanges.
Return to store credit.
However, to better offset costs and battle return fraud, new and emerging return options include:
Paid returns, where consumers pay for a return.
Free in-store returns, where it’s free for a consumer to return, but they have to come to your store to do it, which also increases footfall.
Return to gift card, which can help you ease the impact of wardrobing and staging.
💡 Our consumer research also found that 48% of consumers are happy to pay for returns to support smaller businesses.
#4: Low customer reviews
ReturnBear is fairly new and untested. So naturally, with little customer reviews to lean on, there's a certain amount of risk.
What Factors To Consider When Searching For ReturnBear Alternatives?
When evaluating the best ReturnBear alternatives to manage your local or global returns process, I looked at the following criteria:
Depth and freedom of carriers: Returns tools with a bigger range of carrier options would help you optimise your logistics operations, offset costs, and provide you with access to discounted rates.
Customer support and dedicated account management: I wanted to find a tool that could provide you with support for your store that responds quickly, even if you’re a small retailer.
Total global network: I was interested in seeing the international coverage of the return solutions we were evaluating in terms of countries served.
Return options: A good range of return options gives consumers more choices and enables your brand to retain revenue and offset costs, such as free return-to-store returns and paid returns.
Shipment tracking and customisation capabilities: The returns tool should provide shoppers with real-time updates on where the packages are, and also let you customise your customers’ post-purchase experience.
Pricing model: The returns tool’s pricing model should align with your budget and annual expected returns.
💡 I also took into consideration the return solutions’ user reviews by retailers so that I could provide an unbiased perspective on strengths and weaknesses.
What Are The Best ReturnBear Alternatives In 2026 For Returns & Reverse Logistics Management?
The best ReturnBear alternatives for returns management are ZigZag Global, Loop Returns, and AfterShip, with their superior local and global returns management capabilities, return options, and customisation capabilities.
Let’s now go over each one of them in more detail:
#1: ZigZag Global
ZigZag Global offers the best ReturnBear alternative for returns management for retailers looking to optimise their returns process on a local or global scale and offset the cost of returns.
Unlike ReturnBear, ZigZag offers:
Our own carrier accounts (and plenty of them, at that), so you would not have to use your own carrier account and would have a choice on which ones you’re using.
A better range of return options for consumers, including return to store credit, paid returns, and in-store returns, not just returns and exchanges.
International carrier integrations so you can scale your returns management abroad, and not having to use multiple returns management tools for the different markets.
Advanced return analytics that uncover return reasons, fraud patterns, and operational bottlenecks, helping you reduce costs and improve product quality over time.
API credentials that allow full integration with your own e-commerce system.
Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best ReturnBear alternative in 2025.
Our returns software lets you build a custom returns portal and offers consumers different return options that help you keep money in the business and offset the costs of returns.
We also provide retailers with access to 220 localised warehouses and over 1,500 international carrier services across 170+ origin countries.
Let’s go over the capabilities 👇 that retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
Multilingual & Customisable Returns Portal
ZigZag offers a customisable returns portal that enables you to change returns rules alongside white-labelling the portal to reflect your brand.
You can adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
A few reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Single-Click Shopify Integration
Operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why retailers love our Shopify integration:
One-click installation: You can install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Offset the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
International Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Comprehensive Range of Return Options For Consumers
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your customers:
In-Store Returns
In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Store Credit To Save the Sale
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics
Our returns management platform offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
Case Study: How ECCO Optimised The Returns Experience For Consumers
The online retailer transformed its returns experience and has:
Started making more data-driven decisions with ZigZag’s reporting features, and are now able to understand why products are returned.
Gone paperless with 50% of its returns.
Started refunding quicker, as our platform was able to speed up their supply chain and refund processing.
ZigZag Pros & Cons
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
Book a demo with ZigZag to see how they can transform yuorreturns today
To learn more about smarter returns with ZigZag, book a demo to see the portal in action and discuss tailoring a solution for your business.
#2: Loop Returns
Loop Returns offers a global reverse returns management solution that helps merchants offer their consumers various return options.
The tool is a good alternative to ReturnBear for retailers looking to save on shipping, satisfy end users, and keep their e-commerce operations running smoothly.
Features
Smart rate-shopping and routing: Offset costs with the lowest shipping rates for each return.
Keep shoppers up to date: Transparent order, return, and exchange status updates.
A good range of returns options, including exchanges and drop-off returns.
Loop’s ‘’Show Now and Later’’ feature lets you engage your shoppers after the return.
Pricing
➡️ Loop Returns has recently removed its $29/month/ plan.
To access unlimited destinations and their ‘’Shop Now’’ feature, you’d have to be on their 3 paid plans:
Essential: $155/month, which adds unlimited destinations, automated return policies, workflows, and carrier rate shopping.
Advanced: $272/month, which adds Loop’s ‘’Shop Now’’ feature, Instant Exchanges, Bonus Credit, and fraud prevention features.
Enterprise: Custom pricing, which includes instant returns and enterprise shipping integrations.
Pros and Cons
✅ Smart rate-shopping and routing.
✅ Seamlessly link with carriers, 3PLs, WMSs, ERPs.
✅ Shop Now functionality to enable customers to check out products when exchanging.
❌ The pricing model penalises retailers for exceeding the returns limit with high charges, according to G2 reviews.
#3: AfterShip
Aftership is a post-purchase experience platform that helps merchants recapture revenue from returns.
The tool is a viable ReturnBear alternative for retailers looking for more customisation options and more rule-based return automations.
Features
Recapture revenue with product exchanges and partial refunds.
Rule-based returns automations that can help you offset return costs and retain more revenue from shoppers.
Return eligibility rules, an analytics dashboard, and automated resolutions.
Advanced return fraud management: Set automated workflows to detect and prevent return fraud by analysing return frequency for some shoppers and weight discrepancies.
Pricing
AfterShip offers four monthly plans that are based on how many shipments per year your organisation is expecting.
There are 4 paid tiers:
Essentials: Starts from $9/month for 240 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
Pro: Starts from $49/month for 1,200 returns per year and adds automatic returns approval, refund to store credit, and general eligibility rules.
Premium: Starts from $199/month for 2,400 returns per year and adds shipment status-triggered automations, exchange on store, and exchange for other items.
Enterprise: Custom pricing for 12,000+ returns per year, which gives you access to instant exchanges, returns API, and enterprise-grade security.
ReBound offers an international returns management solution that can help you reduce the cost of returns with the platform’s efficient RMA and reverse logistics management.
The returns tool is ideal for retailers looking to take care of the entire returns flow for all sources of their returns.
Features
Omnichannel returns: Handle the process of the entire returns flow for all sources of returns.
RMA management: Reduce cost of returns by up to 5% with ReBound’s efficient returns routing.
A good range of return options for consumers, such as home collection and drop-off services.
With advanced analytics to understand why customers return products, you can battle return fraud.
ReturnGO offers a sustainable returns management solution that focuses on helping merchants offset return costs from returns while tackling waste.
The returns tool is a good alternative to ReturnBear for retailers who want to set up a streamlined and environmentally-friendly return experience.
Features
Exchanges: Upsell consumers as they are making a return to increase revenue.
Send out branded order tracking notifications for any shipment to improve customer loyalty.
Return automations, such as ‘’request approval’’ automation and ‘’mark as done’’.
Get access to AI-powered insights on your returns to optimise your returns process.
Pricing
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
There are 3 paid plans for merchants, although only 1 of them is for Magento retailers:
Premium: Starts from $147/month for up to 2,000 annual returns and gives you access to variant and product exchanges, and branded email notifications.
Pro: Starts from $297/month for up to 5,000 annual returns and adds white-labelling options, item validation features, and packaging slips.
Enterprise: Custom pricing, which adds an order tracking portal and notifications, advanced automations, and multi-store plans.
Pros and Cons
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very SME-friendly, which is not ideal for smaller businesses looking to switch from ReturnBear.
Outvio offers an international returns management platform that can help you expand into new markets.
The tool is a good enough alternative to ReturnBear for international merchants looking to delight their international shoppers with a positive returns and exchanges experience.
Features
Create international return policies for different countries of operation.
Multilingual and customisable returns portal that provides shoppers with on-brand notifications.
Automatically generate return labels and automate product exchanges for any product variant.
Pricing
Outvio offers 2 paid plans for their international returns:
Grow: €125/month plus order processing fee, which lets you return products with 90+ couriers and access to smart returns and exchanges rules.
Conquer: €250/month plus order processing fee, which adds fully branded notifications, advanced analytics, and the tool’s fully automated Shopify exchanges.
Pros and Cons
✅ Multilingual customisable returns portal.
✅ You can create international return policies.
✅ Smart returns and exchanges rules.
❌ Lack of return options that go beyond returns and refunds, which is why some retailers have been looking for Outvio alternatives to offset costs.
❌ Limited range of return courier services and drop-off locations.
#8: ShipStation
ShipStation offers a returns management solution that helps enterprises and small stores set up a branded returns portal to manage cross-channel returns.
The returns tool is a viable ReturnBear alternative for SMEs looking for a simple tool with an affordable pricing model that helps them save money with pay-per-use return labels.
Features
Set up a branded returns portal that lets your consumers seamlessly return products and request exchanges.
Send return labels with orders to speed up your returns process and manage returns centrally.
Get access to label discounts to protect your returns budget.
You can create and process RMAs to reduce administrative tasks, provide visibility to your shoppers and prevent return fraud.
Pricing
ShipStation’s pricing is primarily based on shipments per month and offers 4 paid plans:
Starter plan: $9.99/month for 50 shipments/month.
Growth plan: $29.99/month for 1,000 shipments/month.
Scale plan: $99.99/month for 7,500 shipments/month.
High-volume plan: $399.99/month for unlimited shipments/month.
Pros and Cons
✅ Branded labels and tracking of returns.
✅ SME-friendly pricing with a generous plan for Enterprises with unlimited shipments.
❌ Does not support FedEx, according to G2 reviews, which might put off some US retailers.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
That’s it from our comprehensive ReturnBear alternatives guide: I went over the 10 best returns management platforms that can help you minimise your cost of returns and delight shoppers with an on-brand post-purchase experience.
Each return solution that we reviewed has its strengths, weaknesses, and pros & cons.
Built for merchants who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any online store’s post-purchase experience.
If you’re an e-commerce leader looking for a returns management platform that offers:
A customisable returns portal that can be personalised to your shoppers.
Wide range of return options, such as paid returns, return to store credit, and return to gift card.
Access to detailed analytics and reports on what drives shoppers to return products.
Then you can book a demo to learn more about ZigZag Global.
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