Devoluciones con Post NL

Connect returns and post-purchase engagement with PostNL powered by ZigZag

Create a joined-up experience from delivery to return across the Netherlands. Bring PostNL tracking updates into your branded communications, then give customers an easy route back through more than 4,500 PostNL points and thousands of additional partner locations.

Post-purchase engagement with PostNL

Turn parcel progress into useful communication that keeps customers close to your brand.

ZigZag connects PostNL tracking events with timely updates across the delivery journey. Shoppers know what is happening with their order, while customer service and operational teams gain clearer visibility when a parcel slows down or requires attention.

The branded tracking experience also gives retailers a valuable moment to continue the conversation. Share helpful delivery information, introduce relevant products and direct customers towards the next action without sending them away to an external carrier website.

Stay connected after checkout

Keep customers updated as their parcel moves through the network
Deliver tracking messages in a consistent brand voice
Give teams better visibility over delivery progress
Bring shoppers back to your website after purchase
Use tracking pages to surface relevant products and content
Understand how customers interact with delivery communications
Respond faster when delays or exceptions arise

Returns with PostNL

Make returns easier to fit into everyday life with PostNL’s extensive Dutch drop-off network.

Through ZigZag, customers receive a clear return journey and choose from convenient locations across the Netherlands. Paperless options simplify the handover, while retailers retain control over return rules, routing and service selection.

The integration supports both domestic and cross-border returns, helping brands deliver a consistent experience across markets while keeping return activity visible in one place.