ZigZag - Devoluciones Inteligentes

Reveal Return Drivers

Track return reasons, product patterns, refund choices, and carrier performance in one view.

Keep Data Moving

Share return information across ecommerce, support, marketing, and warehouse systems.

Act on What Matters

Spot issues earlier and turn insight into action across products, support, costs, and operations.

ZigZag Connects
the Dots

Across Every Data Point in
the Returns Journey

The ZigZag post-purchase engine connects return reasons, parcel movement, costs, and outcomes across carriers, routes, and warehouses. 

That data is brought into return-level views, Reporting Hub insights and connected systems, giving your teams clearer context for faster processing.

One Return. Countless Insights.
Better Decisions.

Follow the journey of a return and discover its impact on your business and your customers’ experience with ZigZag.

The Return Starts

Order, product, and return-reason data reveal what is coming back and why.

The Customer Chooses
What Happens Next

Store, locker, drop-off, Post Office, collection from home, or another available return method.

The Parcel Starts Moving

Carrier, route, and tracking events show how the return is progressing through the network.

The Return Reaches
Operations

Warehouse and processing data add context around condition, handling, and what happens to the item next.

The Picture Gets Richer

Connected systems bring together customer, product, parcel, and operational context across the journey.

Patterns Start to Emerge

Individual signals become trends your teams can trace, understand, and act on.

Insight Becomes
Improvement

Use what the data reveals to reduce costs, protect margins, and optimise logistics, with ZigZag experts helping you improve return flows, carrier choices, and operational efficiency.

Right Data. Right Place.

Zendesk

Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.

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Returns

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Tracking

Shopify

Transforma tu proceso de devoluciones con una integración nativa de Shopify. Extrae automáticamente los detalles de los pedidos y envía los estados de las devoluciones a tu panel para una sincronización completa bidireccional. Gestiona todo desde una única fuente de verdad y obtén los insights profundos necesarios para optimizar tu tienda.

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Returns

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Tracking

Magento

Optimiza tu proceso de devoluciones con la gestión inteligente de devoluciones de ZigZag para Magento. Automatiza la generación de etiquetas de devolución, realiza el seguimiento de los motivos de devolución y procesa los reembolsos más rápido, todo dentro de tu tienda Magento. Mejora la satisfacción del cliente con devoluciones en autoservicio y obtén insights claros sobre las tendencias de devoluciones para optimizar tus operaciones.

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Returns

WooCommerce

Cuida todo el ciclo de ecommerce con la gestión inteligente de devoluciones de ZigZag. Obtén datos de devoluciones en tiempo real, aprobaciones de reembolsos más rápidas e insights claros sobre los motivos de devolución, todo ello integrado de forma fluida en tu tienda WooCommerce.

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Returns

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Tracking

Linnworks

Gestión de inventario sin fricciones: desde la promoción de productos en cientos de marketplaces hasta el control total de pedidos, almacenes y envíos. Automatiza los reembolsos con ZigZag, activando flujos de trabajo de forma instantánea y creando RMA en Linnworks de manera rápida y segura.

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Returns

Gorgias

Impulsa las ventas y gestiona las consultas de soporte de forma más eficiente con la IA conversacional y la gestión inteligente de devoluciones de ZigZag. Las actualizaciones automatizadas entre plataformas eliminan la necesidad de tareas administrativas manuales en múltiples sistemas.

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Returns

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Tracking

Peoplevox

Descartes Peoplevox es el sistema de gestión de almacenes (WMS) diseñado para ecommerce, creado para responder a las necesidades de una operación D2C en crecimiento. Ahora se ha potenciado con Smarter Returns de ZigZag, ofreciendo visibilidad completa de los motivos de devolución y los números de seguimiento para agilizar la autorización de devoluciones.

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Returns

Klaviyo

ZigZag ahora impulsa la plataforma de marketing en la nube para email y SMS, ofreciendo insights inteligentes sobre devoluciones que mejoran la experiencia postcompra.

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Returns

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Tracking

Brightpearl

Minoristas y mayoristas utilizan Brightpearl para centralizar catálogos, pedidos, inventario y envíos, todo en una única plataforma. Ahora, con la integración de ZigZag, las devoluciones están totalmente automatizadas: se activan flujos de trabajo, se generan RMA y los datos se sincronizan.

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Returns

BigCommerce

La integración entre BigCommerce y ZigZag hace que la gestión de devoluciones sea sencilla y eficiente. Los datos de las devoluciones fluyen directamente a tu tienda BigCommerce, lo que te ayuda a hacer seguimiento de los motivos de devolución, gestionar aprobaciones y ofrecer reembolsos más rápidos, todo en un solo lugar.

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Returns

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Tracking

From Flow to Action Across Your Tech Stack

ZigZag connects returns with ecommerce, support, marketing, warehouse, and ERP platforms across your wider tech stack.

Each system gets the context it needs, turning a single return into a coordinated flow across processing, communication, and next steps.

Explore Integrations

See It. Trace It. Fix It.

Follow the Signal Back
to the Cause

ZigZag connects patterns across products, customers, carriers, and routes to make return issues easier to identify.

From sizing problems to slower routes or changing refund preferences, your teams see the cause and impact sooner, helping them act earlier and protect profits.

FAQ’s

Need a quick answer. Read our FAQ’s and find out more.

What data does ZigZag capture across the return journey?

ZigZag captures signals across customer choices, return reasons, refund or exchange outcomes, carrier events, transit times and warehouse activity.

How often is returns data updated?

Return-level information updates as events happen, while Reporting Hub dashboards bring those signals together for broader trend and performance analysis.

Which systems can ZigZag share returns data with?

ZigZag integrates with ecommerce, customer support, marketing, warehouse and ERP platforms, helping return information flow into the systems your teams already use.

Can I see both individual returns and wider trends?

Yes. Return-level views give you the detail behind a specific journey, while the Reporting Hub helps you identify patterns across products, customers, carriers and return performance.

Empieza con
ZigZag

Join the world’s most connected post-purchase and returns network.

Demo gratuita

Platform Overview

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Shopify

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Logistics

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Company

Your logistics and customer data, connected for smarter actions

ZigZag Connects the Dots

Across Every Data Point in the Returns Journey

One Return. Countless Insights. Better Decisions.

Right Data. Right Place.

Zendesk

All

Returns

All

Tracking

Shopify

All

Returns

All

Tracking

Magento

All

Returns

WooCommerce

All

Returns

All

Tracking

Linnworks

All

Returns

Gorgias

All

Returns

All

Tracking

Peoplevox

All

Returns

Klaviyo

All

Returns

All

Tracking

Brightpearl

All

Returns

BigCommerce

All

Returns

All

Tracking

From Flow to Action Across Your Tech Stack

See It. Trace It. Fix It.

Follow the Signal Back to the Cause

FAQ’s

What data does ZigZag capture across the return journey?

How often is returns data updated?

Which systems can ZigZag share returns data with?

Can I see both individual returns and wider trends?

Empieza con ZigZag

ZigZag Connects
the Dots

Across Every Data Point in
the Returns Journey

One Return. Countless Insights.
Better Decisions.

Follow the Signal Back
to the Cause

Empieza con
ZigZag