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- Recoup
- Rates
- Operations
How ZigZag Helps Reduce the Cost of Returns
Recoup Returns Costs with Paid Returns
With ZigZag's paid returns solution, retailers can introduce return fees directly within their branded returns portal, helping recover the cost of reverse logistics while encouraging more considered purchasing behaviour.
Returns policies don't have to be one-size-fits-all either. Retailers can use intelligent business rules to only charge for certain customers or instances, so you can protect your margins while continuing to reward your best customers.
Reduce unnecessary returns. Recover logistics costs. Build a smarter returns policy.
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Reduce Shipping Costs with Cheaper Carrier Rates
When you're processing thousands – or hundreds of thousands – of returns, small differences in the cost of each shipment quickly add up.
As the returns provider of over 1,000 retailers worldwide, we have the type of volume going through our platform that gets you acccess to some rather attractive rates.
ZigZag is also carrier agnostic. So, if you have better rates with some carriers, you can use them. No drama.
Reduce Return Rates with Smarter Data
The cheapest return is the one that never happens.
ZigZag's returns analytics and reporting help retailers understand exactly what is being returned, why it is being returned, and where the biggest opportunities to reduce returns exist.
Highlight products with unusually high return rates. Spot recurring sizing, fit, quality, description, or manufacturing issues and feed those insights back into merchandising, buying, and product teams. Identify serial returners and costly customer behaviour.
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Post-Purchase Communication that Reassures
More communication. Less customer contact.
An informed customer is a quiet one. ZigZag’s tracking pages update customers in real time with delivery and returns progress, which means you cut Where is my Order queries, drastically reducing Customer Service costs.
Shoppers can also be directly updated through email, SMS, WhatsApp, and more. No more missed deliveries from nipping to the shops as the delivery rounds the corner.
Strong communication reduces incidents that cause returns and reduces the drain in resources from customer enquiries.
For Finance Directors: Turn Returns
into a Profitability Strategy
Ecommerce returns can represent a significant but fragmented operational expense.
Carrier charges might sit in one budget. Warehouse processing in another. Customer service costs somewhere else. Add lost margin, markdowns, and inventory depreciation, and the true cost of returns can be difficult to quantify.
ZigZag brings together the data needed to build a clearer picture of returns performance and identify opportunities to improve ROI.
Instead of treating returns as an unavoidable cost of ecommerce, make them a measurable part of your profitability strategy.
How much could ZigZag save your business?
Use ZigZag's Returns ROI Calculator to estimate the potential impact of reducing customer service workload, problematic products, warehouse processing times, lost parcels, and shipping costs – alongside revenue opportunities from paid returns, store credit and exchanges.
