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Reduce Returns Costs. Maximise Margins.
Return shipping costs can quickly eat into ecommerce margins. ZigZag helps retailers reduce the cost of returns by providing access to competitive carrier rates, flexible returns services, and a global reverse logistics network through one returns management platform.
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Take Control of Your Carrier Strategy:
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Carrier Agnostic
If you can beat our inexpensive rates, you are encouraged to keep your own, we won’t take offence
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Big Savings
Thanks to our strategic position in the market, ZigZag can offer exclusive carrier rates that others simply can’t
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Negotiate With Data
Use your consolidated data to challenge your partners: delay rates, incidents, returns, and NPS results
Proven by Retailers
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“In the first year of working with ZigZag, we have saved hundreds of thousands of pounds already by moving from our old returns provider’s rates to ZigZag’s more competitive fees.”
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"ZigZag initially came recommended by one of our 3PL partners, so we already had confidence in the strength of its logistics network. On top of that, we’ve been pleased to benefit from the competitive carrier rates available through the platform.”
Better Returns Rates Start with Greater Choice
ZigZag connects retailers with a broad network of global and local returns carriers, giving you more choice and access to competitive shipping rates.
Build a multi-carrier strategy around cost, location, and customer preference to optimise each return journey.
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Use ZigZag's Scale to Reduce Returns Costs
Competitive rates without the carrier negotiations.
ZigZag combines return volumes across its retailer network to give businesses access to competitive carrier rates, while also supporting existing negotiated accounts.
For high-volume retailers, even small savings per return can add up quickly, creating a more flexible approach to return shipping cost optimisation.
Reduce International Return Shipping Costs
Competitive local returns rates for global retailers.
ZigZag gives retailers access to local and international carrier services across global markets, helping reduce reliance on costly cross-border return journeys.
Enter new markets faster with established return options, localised customer choices, and the infrastructure to scale reverse logistics efficiently.
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