ZigZag - Devoluciones Inteligentes

These brands turned delivery into a conversion driver:

NOTIFICATIONS ACROSS ALL THE
CHANNELS YOUR CUSTOMERS USE

Email Delivery Notifications

Offer smart and personalised recommendations with Nosto integration.

SMS Delivery Notifications

Highlight your upsell and cross-sell actions via banners, videos, or localised visuals.

WhatsApp Delivery Notifications

Highlight your upsell and cross-sell actions via banners, videos or localised visuals.

Apple Wallet Order Tracking

Offer smart and personalised recommendations with Nosto integration.

Smart States
AI translation

Smart States Triggers

Anticipate anomalies

Detect when expected delivery events don’t occur(e.g. late packages) and automatically notify your customers.

Alert at the right time

Choose between standard or severe Smart Statesto tailor alerts to each situation. Notify customers as soon as a slight delay occurs (D+0), and alert your support team only when a true blockage is confirmed.

Customise your alert rules

Set your own parameters based on your carriers and workflows:number of days without an event, precise trigger timing, and carrier-specific rules.

Manage all your Translations in One Click with AI

Save valuable time with AI

Generate and update your translations in a single click—for one or multiple notifications—without extra effort.

Reduce errors and simplify reviews

View the original text alongside all translations to ensure consistency, accuracy, and faster validation.

Centralise translations across all your channels

Manage Email, SMS, WhatsApp, and Apple Wallet notifications from one place, and deliver a consistent customer experience at scale.

Channels Adapted to your Customers. Personalised Tracking. Truly Engaged Customers.

Give your customers the tracking they expect on their preferred channel: email, SMS, WhatsApp, and Apple Wallet Order Tracking. Reduce support spikes, improve your NPS, and increase loyalty with a fully controlled delivery experience.

Open rate
Visits
Channels

Open Rate

+98%

open rate

Page Visits

5X

more visits to the order tracking page

Channels

4

communication channels: email, SMS, WhatsApp, and Apple Wallet.

Empieza con
ZigZag

Join the world’s most connected post-purchase and returns network.

Demo gratuita

Platform Overview

Platform Features

Business Insights

Find Out More

Delivery Overview

Reassure Customers

Inform Customers

Find Out More

Get Started

Shopify

More Integrations

Network overview

Logistics

Shipping

Evaluate

Learn

Company

PERSONALISED PINGS FOR EVERY CUSTOMER

NOTIFICATIONS ACROSS ALL THE
CHANNELS YOUR CUSTOMERS USE

Notifications that
Fill All Your Needs