.svg)
.svg)
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}
%20(1).svg){kind=icon}
.svg){kind=icon}
.svg)
They are accelerating their support with ZigZag
From ticket to resolution without changing the screen
.webp)
Without ZigZag
- Search multiple systems for delivery information
- Switch between CRM, carrier portals, and emails
- Manually piece together the complete delivery journey
- Spend valuable time searching for customer answers
.webp)
With ZigZag
- Open a ticket in your support tool
- Automatic email detection without changing the screen
- Automatic display of the last 6 orders, real-time delivery events, and all notifications already sent
Offer Faster, More Reliable, More Reassuring Answers
- Accuracy
- Support
- Results
.webp)
.webp)
.webp)
Increase Fluidity and Productivity
Fewer Manual Tasks, More Impact
The extension eliminates repetitive searches and the need to 'copy and paste'.
Autonomous Agents
All the information is accessible from the interface that your agents control: your CRM.
.svg)
Reduced Mental Load
Your Support Team is more productive, less fatigued, and more accurate.
.svg)
Your teams, your tools, boosted by ZigZag
The Google Chrome ZigZag extension works where your teams already work:
.svg)
Mirakl
Connect Mirakl with ZigZag to unify tracking updates across sellers, carriers and marketplace orders, giving customers one consistent post-purchase experience from dispatch to delivery.
All
Tracking
Salesforce Commerce Cloud
Connect Salesforce Commerce Cloud with ZigZag to bring real-time delivery tracking into connected customer profiles, supporting personalised communications and consistent post-purchase engagement across commerce, marketing and service.
All
Tracking
Adobe Commerce
Connect Adobe Commerce with ZigZag to extend personalised, omnichannel experiences beyond checkout. Use real-time tracking updates to keep customers engaged, promote relevant products and create a consistent journey across every post-purchase touchpoint.
All
Tracking
PrestaShop
Connect PrestaShop with ZigZag to take ownership of carrier updates, deliver branded tracking communications and turn post-purchase engagement into cross-sell opportunities that support repeat purchase.
All
Tracking
Customer.io
Connect Customer.io with ZigZag to turn delivery tracking events into personalised email, SMS, push and in-app journeys that strengthen engagement throughout the post-purchase experience.
All
Tracking
Mailchimp
Connect Mailchimp with ZigZag to turn delivery tracking events into timely email and SMS campaigns that keep customers engaged and support loyalty beyond purchase.
All
Tracking
Easiware
Connect Easiware with ZigZag to bring delivery tracking into every customer service channel, giving teams one consistent view across email, phone, chat and social conversations.
All
Tracking
Nosto
Connect Nosto with ZigZag to personalise delivery tracking experiences with relevant content and product recommendations that support engagement, loyalty and repeat purchase.
All
Tracking
Yotpo
Yotpo is an ecommerce marketing platform that brings reviews, loyalty, SMS and user-generated content into one place. Integrated with ZigZag, it helps retailers turn post-purchase moments into opportunities to build trust, strengthen loyalty and bring customers back.
All
Tracking
Shippingbo
Turn real-time logistics updates into proactive customer communications, clearer tracking and earlier visibility of delivery incidents.
All
Tracking
Zendesk
Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.
All
Returns
All
Tracking
WhatsApp Returns
Innovación en devoluciones con WhatsApp. Ofrece una experiencia fluida y en movimiento, sin necesidad de inicios de sesión ni nuevas aplicaciones. Proporciona soporte instantáneo 24/7 y genera confianza mediante interacciones personales y conversacionales. Mantén a los clientes informados en cada paso con notificaciones proactivas.
All
Tracking
Shopify
Transforma tu proceso de devoluciones con una integración nativa de Shopify. Extrae automáticamente los detalles de los pedidos y envía los estados de las devoluciones a tu panel para una sincronización completa bidireccional. Gestiona todo desde una única fuente de verdad y obtén los insights profundos necesarios para optimizar tu tienda.
All
Returns
All
Tracking
Magento
Optimiza tu proceso de devoluciones con la gestión inteligente de devoluciones de ZigZag para Magento. Automatiza la generación de etiquetas de devolución, realiza el seguimiento de los motivos de devolución y procesa los reembolsos más rápido, todo dentro de tu tienda Magento. Mejora la satisfacción del cliente con devoluciones en autoservicio y obtén insights claros sobre las tendencias de devoluciones para optimizar tus operaciones.
All
Returns
WooCommerce
Cuida todo el ciclo de ecommerce con la gestión inteligente de devoluciones de ZigZag. Obtén datos de devoluciones en tiempo real, aprobaciones de reembolsos más rápidas e insights claros sobre los motivos de devolución, todo ello integrado de forma fluida en tu tienda WooCommerce.
All
Returns
All
Tracking
Linnworks
Gestión de inventario sin fricciones: desde la promoción de productos en cientos de marketplaces hasta el control total de pedidos, almacenes y envíos. Automatiza los reembolsos con ZigZag, activando flujos de trabajo de forma instantánea y creando RMA en Linnworks de manera rápida y segura.
All
Returns
Gorgias
Impulsa las ventas y gestiona las consultas de soporte de forma más eficiente con la IA conversacional y la gestión inteligente de devoluciones de ZigZag. Las actualizaciones automatizadas entre plataformas eliminan la necesidad de tareas administrativas manuales en múltiples sistemas.
All
Returns
All
Tracking
Peoplevox
Descartes Peoplevox es el sistema de gestión de almacenes (WMS) diseñado para ecommerce, creado para responder a las necesidades de una operación D2C en crecimiento. Ahora se ha potenciado con Smarter Returns de ZigZag, ofreciendo visibilidad completa de los motivos de devolución y los números de seguimiento para agilizar la autorización de devoluciones.
All
Returns
Klaviyo
ZigZag ahora impulsa la plataforma de marketing en la nube para email y SMS, ofreciendo insights inteligentes sobre devoluciones que mejoran la experiencia postcompra.
All
Returns
All
Tracking
Brightpearl
Minoristas y mayoristas utilizan Brightpearl para centralizar catálogos, pedidos, inventario y envíos, todo en una única plataforma. Ahora, con la integración de ZigZag, las devoluciones están totalmente automatizadas: se activan flujos de trabajo, se generan RMA y los datos se sincronizan.
All
Returns
BigCommerce
La integración entre BigCommerce y ZigZag hace que la gestión de devoluciones sea sencilla y eficiente. Los datos de las devoluciones fluyen directamente a tu tienda BigCommerce, lo que te ayuda a hacer seguimiento de los motivos de devolución, gestionar aprobaciones y ofrecer reembolsos más rápidos, todo en un solo lugar.
All
Returns
All
Tracking
An Instantaneous Answer. An Optimised Support. A Happy Customer.
The ZigZag Chrome extension detects the customer's email and automatically displays tracking, carrier events, and delivery address, without leaving your support tool. No need to look for information elsewhere: you respond more quickly, with less effort.
- Time
- Support
- Simple
Time Gained
2 min
gained per ticket
Support Time
-80%
time spent on support tickets
Simple Soloution
1 click
to download the Chrome extension
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
Do my agents need to be trained to use it?
No, the extension is simple and ready to use. It can be installed in 2 clicks and is integrated into the daily life of your teams without the need for training. Your agents access package information without leaving their CRM, in complete autonomy.
Does the ZigZag Chrome extension work with all support tools?
The Chrome extension is compatible with all tools accessible via a browser: Zendesk, Gorgias, Easiware, Salesforce, Freshdesk, etc. You just need to use Google Chrome to take advantage of it. No technical integration is required.
What information is shown in the extension?
All the essential data to process a WISMO ticket: delivery status, carrier events, notifications sent, delivery address, order number, and tracking. The extension automatically detects the customer's email in the ticket to show this information.
What happens if the customer's email doesn't appear in the ticket?
Your agents can search the extension manually, by simply entering the customer's email or an order number. They then have access to the same tracking information in a few seconds.
