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The Silent Profit Erosion
Carrier errors cost retailers millions every year. Every late delivery, incorrect surcharge, and damaged parcel can directly impact your bottom line.
The cost is threefold: the immediate financial loss, the operational burden of chasing claims, and the impact to customer loyalty.
Complex carrier contracts and fragmented claims processes make recovery difficult to manage in-house, leaving significant revenue unclaimed.
One Claims Capability Across Deliveries & Returns
ZigZag brings parcel journeys, order information, tracking data, and claim activity together.
Raise claims for supported outbound delivery incidents and eligible return-shipment issues without treating every carrier process as a separate operational project.
Two Parcel Journeys.
One Outcome.
Claims create the same opportunity across deliveries and returns, but the incident, evidence, and operational workflow can differ.
With more than a decade of ecommerce logistics experience, ZigZag understands those differences and provides a claims solution tailored to each journey.
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