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Returns & Exchanges app

ZigZag Returns and Exchanges for Shopify

Cross-border returns to retain customers and revenue

Retain customers and revenue with returns automation

Competitive
International Rates

A great selection of ready-to-use  carrier services and an option to upload your own labels for the returns.

Save the
Sale

Boost customer satisfaction with seamless exchanges and offers for discount codes.

Power Your Business
with Global Returns

ZigZag brings 10 years of global reverse logistics expertise to Shopify with its Returns & Exchanges app.

SAVE THE sale with Shop Now
and Shop Later features by ZigZag

Turn returns into new revenue opportunities with continued shopping journeys and targeted incentives across the returns flow.

ZigZag’s Save the Sale features are now available on Shopify to help merchants reduce refund losses, increase exchange rates, and keep customers engaged with the brand.

Shop Now

Make exchanges simple when customers want a different variant or an alternative product with a higher value.Guide and incentivise shoppers toward an in-stock replacement before the return is complete.

Protect your revenue, reduce refunds, and create upsell opportunities through a smoother customer experience.

Shop Later

With Shop Later, you get an additional opportunity to ‘save the sale’ by offering your customer an incentivised store credit vs a refund.

Give your customers the flexibility to shop again when they are ready, while your business retains revenue, drives repeat purchases, and builds long-term loyalty.

Our Happy Customers

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

Lisou
3 years using the app

“The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.”

Triangl
5 years using the app

“The app is great, easy to use for me and my customers and the customer service is quick and helpful!”

Aarabhi London
4 years using the app 

Easy for Customers to Buy More

with Stripe integration and
automated payments

Make higher-value exchanges simple during the returns journey.

Stripe integration and automated payments let shoppers pay the difference quickly when choosing a more expensive product.  This reduces friction, improves the exchange experience, and turns returns into additional revenue.

With ZigZag, your payments are not only secure but also easy to track across your systems, with clear references and full control over confirmations.

Effortless to Add, Trustworthy to Use

No additional coding or development skills required

Configure the Shop Now customer experience as easily as writing an email subject line. Set it up quickly, adjust the journey to match your returns policy, and give customers a clear path to exchange or upgrade their purchase.

Keep reporting cleanand reliable

Track the value of exchanged and returned items with clear references across your systems. Gain real insight into retained revenue without disrupting your reports or adding operational complexity.

Up and running in 16 minutes or less

Subscribe to Premium

Set business rules

Toggle on

ZigZag’s pricing tiers

Free
Startuprenuers

Accelerate your e-commerce sales with end-to-end returns management for UK domestic returns

Price:
FREE
  • Unlimited returns per month
  • Ready-to-use carrier services with competitive rates
  • Returns Portal for self-serve with where order details are auto-filled from your store
  • Refund to original payment method
  • Note about the item in the return
  • Notifications across return events for you and the customer
  • Automatically sent the label to the customer
  • & more
Silver
Emerging business

Retain revenue, speed up processing with return rules, and customise the branding of the Returns Portal

Price:
£20 per month
  • 100 returns incl. + extras pay-as-you-go and to be first
  • Everything in Free
  • Branding and content customisation
  • Refunds with discount codes on next purchase
  • Attach image of the return item
  • Set the tone of voice from the subject line
  • Upload your own shipping labels
  • & more
POPULAR
Gold
SME

Exchanges and automations to empower the growth of your business 

Price:
£50 per month
POPULAR
  • 300 returns incl. + extras pay-as-you-go and to be first
  • Everything in Silver
  • Manual returns by your team
  • Exchanges for product variants
  • Return rules and automations
  • Custom content and design templates for messages
  • Set custom return policies for holidays and peak seasons
  • & more
Enterprise
Multichannel retailers

The global engine for returns, trusted by market leaders for over 10 years with domestic and cross-border services around the world

  • 1500+ carrier services across 170+ countries with 500k+ drop-off points
  • Dedicated client support module for label generation
  • Refund, Store Credit, Gift Cards
  • Business rules for customer type, country, value and more
  • Complete post-purchase experience with enhanced communications
  • Refund deduction fee, paid return and free first return from the order
  • Tiers based on returns volume per month
  • Additional modules for data insights, platform integrations, marketplaces and more
  • and via direct integrations over API or Webhooks

Get the ZigZag app and start for free

Grow your business with "Save the sale" features and low -cost carrier rates for international returnsSee why 400+ merchants are giving total rating of 4.8 stars.

Compare all plans & features

Free

$0

Per month, billed monthly

For new and small UK based retailers starting with domestic returns

Silver

$20

Per month, billed monthly

For scaling retailers who need more volume and cross-border returns

Gold

POPULAR

$50

Per month, billed monthly

For high-volume retailers needing automation and savings

Platinum

$199

Per month, billed monthly

For high-volume retailers wanting to secure their sales by encoragin useres to use exchange options

Our Happy Customers

3 years using the app 

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

3 years using the app 

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

3 years using the app 

“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”

Effortless to Add, Trustworthy to Use

Easy setup and hassle-free returns

Give your customers the convenience they want with one click and watch your bottom line improve. With ZigZag Returns & Exchanges for Shopify, your clients will love how simple it is to make returns.

ZigZag's Shopify app is appreciated by merchants for its easy setup and custom branding of the Returns Portal, among many other reasons. The store owners on Shopify praise the responsive and helpful support team.

Save significant time managing returns and customer inquiries with the app's comprehensive features.

Retain Revenue

The customers of your shopify store are having expectations for flexibility option when “the size doesn’t fit” or looking to shop more.

Offer your customers the option to exchange their products for in-stock alternatives with easy to use interface.

Or increase the value of the next purchase, offering a fast refund with discount code.

Align the business with the customer’s profile of behaviour! Set business rules and return windows according to your operations.

Get started today!

Cut the Costs of Returns

Emerging businesses with a few thousand returns per year are facing the same challenges as the globally operating fashion retailers.

ZigZag is proud to support startup merchants with a store on Shopify and to work with brands across multiple countries.

With our click-to-run solution, ZigZag Returns & Exchanges, available on the Shopify app store, and our enterprise integration, we are here to help you throughout the reversed logistic journey of each parcel.

Are you enterprise retailer?

for Domestic and International Shipments

The global engine for returns, trusted by market leaders for over 10 years
with domestic and cross-border services around the world.

Enterprise

Key features
  • 1500+ carrier services across 170+ countries with 500k+ drop-off points
  • Tiers based on returns volume per month
  • Complete post-purchase experience with enhanced communications
  • Refund, Store Credit, Gift Cards
  • Refund deduction fee, paid returns and free first return from the order
  • Dedicated client support module for label generation
  • Business rules for customer type, country, value and more
  • Additional modules for data insights, platform integrations, marketplaces + more
  • and via direct integrations over API or Webhooks

FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

What is ZigZag?

ZigZag is a market-leading global returns solution provider. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. We help retailers save the sale and boost your retention and loyalty with meaningful data insights, and better visibility. The result? Smarter returns; for retailers, customers and the planet.

Why choose ZigZag Returns & Exchanges app for my Shopify store?

Retailers of any size can take advantage of the smarter returns with ZigZag.

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to install and work with the ZigZag app?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through the ZigZag Shopify app?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

What is the difference between ZigZag Shopify App and ZigZag Enterprise?

The ZigZag Shopify App is specifically designed for Shopify merchants looking to streamline their returns process and enhance the post-purchase experience.  ZigZag Enterprise is a sophisticated global returns management platform designed for large retailers and enterprises with complex operational needs. It provides extensive carrier coverage, advanced features, and seamless integrations across different systems and platforms.

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution

Easy Returns for
Your Shopify Store

Add award-winning returns, with
a simple click

Award-winning
Returns Management

Add Award-winning Returns
Management to your Shopify store with

One Click

Streamlined
Returns

Returns costs reduced thanks to our
consolidating and efficiently routing
returns

57%

Reduce costs with
paid returns

of retailers offering paid returns see
little or zero negative impact on sales

Award-winning
Returns Management

Add award-winning returns
management to your Shopify store with

One Click

Streamlined
Returns

Returns costs reduced through our
consolidation and efficient routing of returns

57%

Reduce costs with
paid returns

of ZigZag's retailers now charge for returns

One Click
Installation

With just one click, you can give your customers the convenience they demand and watch the positive impact it has on your bottom line. With our ZigZag plugin, your customers will love how easy and hassle-free it is to make returns.

In less than a minute, they can request a return through your beautifully branded portal. Plus, they have the freedom to choose from a variety of convenient drop-off locations, lockers, and home collection options, offered by our extensive global carrier network. You can even offer printer-free options for the ultimate
in convenience.

And with real-time progress updates and refunds automatically triggered through Shopify, your
customers will be delighted with your
speedy response.

Save
the Sale

Our returns management system isn’t just about enabling returns – it’s also about saving sales.
Offer your customers the option to exchange their products for in-stock alternatives with our
simple interface.

Additionally, offering refunds to gift cards is a popular option with customers, and we make it
seamless for you to implement. You can even set expiry dates and include incentives such as instant issuing or increased value.

Or how about offering paid returns? Introducing paid returns can be a lucrative option, as many retailers are experiencing little impact on sales. More than half of our retailers now offer paid returns and most are experiencing little impact on sales.

Cut the Costs
of Returns

How does 25% reduction in returns costs sound? Good right? That’s the saving our retailers typically make thanks to our consolidating and efficiently routing returns and helping you get your goods back on
sale faster.

Get ZigZag
on Shopify

In addition to streamlined returns, our system contributes to a greener environment. Through paperless returns and intelligent routing, we help reduce the impact on the environment. We also offer options to send unwanted goods to charity, further supporting sustainability efforts.

FAQ's

Some returns management solutions focus solely on Shopify retailers, do you offer the same level of support?

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to implement with my Shopify account?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through Shopify?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

Achieve More

With ZigZag you can achieve more. 
Loyal shoppers, increased profitability, and more sustainable retail.

We live for smarter returns. For retailers, customers, and the planet.

ZigZag. Smarter returns.

Book a Demo

Smarter Returns with ZigZag

Speak to us

about the market leading returns portal

Book Demo

Speak to us

to find out more
1. Book a free consultation with us

Book a live demo of the market leading returns portal.A member of or team will be in touch.

2. We jump on a call together

We give you a live look at our returns platform and chat through your business to see if we are a good fit.

3. We get the ball rolling

If we are a good fit for you, we will schedule an integration plan for your tailored solution.

Start your returns journey now

Book a demo