However, this hasn’t stopped insiders on the market to ‘’whistle blow’’ on it.
In this guide, I’ll go over everything that is publicly known about ClickPost’s pricing structure, including how they calculate its pricing, whether it has a free plan or a free trial, and some reported numbers.
➡️ At the end of this guide, I’ll introduce you to a comprehensive ClickPost alternative for returns management that is easy to set up, does not require you to use your carrier accounts, and is affordable for SMEs.
TL;DR
ClickPost has a free-to-install Shopify returns management plan with a 7-day free trial on its paid Shopify plans, but I wasn’t able to verify if that’s the case with other e-commerce platforms.
ClickPost’s pricing is only transparent for its Shopify returns management solution, where it starts from $15/month and goes up to $700/month for the Enterprise plan.
ClickPost’s shipping solution and platform allegedly starts from $300/month, according to insiders of the software.
If you’re looking for an alternative to ClickPost, ZigZag Global is an excellent option that can help you offset your return costs and scale your e-commerce return workflows on a global scale.
Does ClickPost offer a free plan or a free trial?
ClickPost, to my knowledge, does not offer a free plan or a free trial. This is also confirmed by other 3rd party sources on the internet.
However, what ClickPost does offer for Shopify merchants who are looking for a returns management solution is a free-to-install plan for up to 25 requests per month and then $0.35 per extra return.
Note: I wasn’t able to confirm if this is only for Shopify or not.
ClickPost Shopify Pricing
ClickPost has publicised its returns management pricing on Shopify, where they have 4 plans that you can choose from, all with benchmark numbers and 7-day free trials:
Free-to-install: Free up to 25 return requests per month, and then $0.35 per extra return. Includes automatic & manual approvals, gift cards & Shopify refunds, and automated & manual refund triggers.
Pro: $15/month for up to 60 return requests per month, which has all of the features from the freemium version.
Pro + Grow: $50/month for up to 200 return requests per month, which has all of the features from the freemium version.
Enterprise: $700/month for up to 2,000 return requests per month, which adds AI-powered tracking pages, multiple themes, unlimited carrier integrations, 24/7 premium support, and a dedicated account manager.
From what I’ve seen, ClickPost’s customers have generally been satisfied with both its shipping and post-purchase solution.
Users are overall happy with its onboarding, which they describe as well-guided and mention that they’ve had a good time with the tool’s customer support.
‘’Onboarding is simple and well-guided, and the configurations are easy to understand. Their support team is quick and amazing. The dashboard is also clean and well organised, making returns or exchanges easy to process. Overall, it’s truly great value for money.’’ – Shopify Review.
However, there are some users on the market who are not too happy with the tool’s:
Limited up-to-date information that could otherwise help them inform supply chains and manage stock, particularly during busy periods.
Analytics and reporting that are allegedly not up to standard, as, according to a user, the reports can be incorrect at times, and the report formats are not uniform, as they keep changing.
Limited range of return options, as ClickPost does not currently offer as many return options as other alternatives on the market.
Are you looking for a ClickPost alternative for international returns management?
ZigZag is the best alternative to ClickPost in 2026 because it goes beyond post-purchase tracking and carrier orchestration to solve one of the most expensive and complex problems in global e-commerce: affordablereturns at scale.
With rising international shipping costs, cross-border expansion, sustainability pressures, return fraud, and shrinking margins, returns are no longer just a downstream logistics issue.
That’s where ZigZag fundamentally differs.
While ClickPost is designed around managing deliveries and courier performance, ZigZag is purpose-built to reduce the cost, friction, and complexity of returns (especially across borders).
Instead of treating returns as a tracking extension of outbound shipping, ZigZag provides a global returns infrastructure that optimises where items go, how they move, and whether they should move at all.
Our platform helps you:
Offer multiple return options that can help you offset your costs, such as store credit, gift cards, paid returns, and in-store drop-off.
Scale internationally with 1,500+ global carrier services and 220 localised warehouses, all without managing separate tools per region.
Analyse return reasons, detect fraud patterns, and pinpoint operational bottlenecks with our advanced return analytics and reporting.
Automate and customise your returns experience with a multi-lingual, fully brandable portal, flexible rules, and API credentials for deep integration with your e-commerce systems.
On top of that, you can also use our own carrier accounts, so you won’t have to use your own carrier account and would have a choice on which ones you use.
Note: Despite the fact that ZigZag Global is our returns platform, we’ll aim to provide an unbiased perspective on why we offer the best ClickPost alternative in 2026.
Let’s go over the functionality 👇 that e-commerce giants like SportsDirect, Ted Baker, Puma, and Swarovski love about ZigZag Global.
Multilingual & Branded Returns Portal
ZigZag offers a customisable returns portal that lets you customise your returns rules alongside white-labelling the portal to reflect your brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
Reasons could be that the product was faulty, did not fit, or was unsuitable.
You can get a feel of how ZigZag’s tool works in our guided demo: 👇
Single-Click Shopify Integration
Does your store operate on Shopify? Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why retailers love our Shopify integration:
One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Reduce the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
International Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns system can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, your brand can use ZigZag Global as a global return logistics solution.
Comprehensive Range of Return Options For Consumers
The goal of our global returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your consumers:
Free In-Store Returns
In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Store Credit To Save the Sale
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As users are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As 48% of shoppers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with to implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics & Reporting
Our returns management tool offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from consumers.
➡️ Retailers that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
ZigZag’s Shopify Pricing
Similar to ClickPost, ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d need.
Our platform has 4 pricing tiers for Shopify merchants:
Free to install, which gives you access to up to 10 return reasons, our ready-to-use order-synced returns portal, unlimited returns management, and refund deduction to reduce return costs.
Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
Enterprise: Custom price for a custom number of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.
💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
If you feel like ClickPost does not cut it, you’re not short on alternatives.
If you’re looking for a returns management platform that can help you reduce return costs, recover lost revenue, and scale internationally without juggling multiple tools or rigid return rules, ZigZag Global stands out as the premier ClickPost alternative in 2026.
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