Tracking and Returns with USPS

Connect returns and post-purchase engagement with USPS powered by ZigZag

Link USPS delivery data with the wider customer journey across the United States. Keep shoppers informed with branded shipment updates, then provide a familiar return route through more than 31,000 USPS retail post offices nationwide.

Post-purchase engagement with USPS

Bring greater clarity to every stage between dispatch and delivery.

ZigZag uses USPS tracking milestones to deliver relevant updates in the retailer’s own voice. Customers receive the information they need at the right moment, while support and operations teams gain a clearer view of parcel progress and emerging delivery issues.

A branded tracking experience also keeps valuable post-purchase traffic within the retailer’s ecosystem. Use each visit to share useful content, answer delivery questions and introduce the next reason to shop.

Stay connected after checkout

Keep shoppers informed throughout the delivery journey
Trigger communications around important USPS milestones
Present tracking updates in a consistent brand experience
Retain traffic within owned digital channels
Use tracking visits to support discovery and repeat purchase
Review engagement across post-purchase touchpoints
Surface delays and shipment exceptions more quickly

Returns with USPS

Offer customers a trusted return experience built around one of the most accessible postal networks in the United States.

Through ZigZag, shoppers receive clear return instructions and convenient access to USPS drop-off locations across the country. Paperless and print-based services support different customer preferences, while retailers manage routing, return rules and service selection from one platform.

The integration covers domestic and cross-border return journeys, helping brands maintain a consistent process across a broad and geographically diverse market.