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They refused to rely on standard carrier emails
Reduce Delivery
Failures and Returns
- Alerts
- Notifications
- Reminders
Improve the delivery experience and
reduce support tickets
Instant Shipping Confirmation
Confirm shipment by SMS to reassure your customers as soon as the package leaves.
Proactive Incident Management
Notify customers in real time when an incident occurs so they don't have to contact your Support Team.
Automated Notifications
Automate all messages without adding extra workload for your teams.
Returns System for Domestic and International Returns
Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
£2B
Value of the returns last year
500K+
Drop-off locations
1500+
Carrier services
170+
Countries
A Message Sent Instantly. A Successful Delivery. A Return Avoided.
Send clear messages at every stage of delivery and combine them with other channels to deliver a smooth, proactive and personalised delivery experience.
- Deliveries
- Success
- Returns
+6%
more successful deliveries
on the first attempt
-50%
fewer failed deliveries
-66%
fewer returns
Increase satisfaction and loyalty
Instant Visibility
Give customers visibility without them having to reach out
Reassure Customers
Reduce uncertainty after purchase by sending clear and helpful messages
Strengthened Trust
Build trust through proactive and consistent communication with your brand
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
What types of messages can be automated by SMS?
You can automate messages such as “package being delivered”, “package available at a relay point”, or even “incomplete address”. These notifications help prevent delays, limit support tickets, and increase customer satisfaction.
Why send delivery notifications by text message?
SMS is the most direct and most read channel (opening rate >90%) to inform your customers at each stage of e-commerce delivery. It makes it possible to reduce delivery failures, to anticipate incidents, and to limit support tickets.
Does SMS help reduce support tickets?
Yes. By keeping your customers informed in real time, you significantly reduce support tickets related to questions like “where is my package?”. This optimises the use of your ticketing tool and improves the productivity of your customer service.
How do I personalise SMS delivery notifications for each customer?
You can dynamically insert the customer's first name, the name of the carrier, or the location of the pick-up point. This improves engagement, and helps to reduce ticket response time by anticipating the needs or questions of your customers.
