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Reach Every Market
Build flexible return journeys around customers and operations
Control Costs
Balance cost, coverage, and service with flexible carrier rates
Data Drives Action
Use tracking and return data to resolve issues and recover value
Network Intelligence in Action
Transform carrier events into operational insight. Connect return data with warehouse operations.
- Incidents
- Proof
- Claims
- Returns Hub
- RMS
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Different Markets. Different Ways Back.
ZigZag designs reverse logistics flows around customer choice, carrier coverage, carriage costs, customs, and destination requirements.
For UK domestic returns, access a broad carrier network and competitive ZigZag rates. Establish in-country returns across the EU and in global markets using local carrier services and receiving locations. Consolidate cross-border volumes for cost-efficient movement back to the UK or your chosen destination warehouse.
Choose the right combination of services, routes, and destinations as your volumes and requirements evolve.
Carrier Choice. Connected Globally.
Access global and local carrier services across domestic and cross-border returns, selected by origin, destination, and operational requirements. Offer parcel shop and locker drop-off, home collection, print-in-store, and paperless returns through a flexible multi-carrier strategy.
Buy carriage directly from ZigZag to activate established carrier services and expand into new markets faster.
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Bring Trackin
Ciblex Tracking
Colis Privé Tracking
Deutsche Post
Geodis
La Poste Tracking
Paack Tracking
Relais Colis Tracking
Sterne
Tracking and Returns with BPost
Tracking and Returns with Canada Post
Tracking and Returns with Chronopost
Tracking and Returns with Colissimo
Tracking and Returns with Correos
Tracking and Returns with DHL
Tracking and Returns with DPD
Tracking and Returns with FedEx
Tracking and Returns with GLS
Tracking and Returns with Hermes Germany
Tracking and Returns with Mondial Relay
Tracking and Returns with Post NL
Tracking and Returns with Royal Mail
Tracking and Returns with USPS
Returns with AIT Home Delivery
Returns with An Post
Returns with APG
Returns with Aramex
Returns with Asda ToYou
Returns with Australia Post
Returns with Austrian Post
Returns with Celeritas
Returns with Coll-8
Returns with DHL Ecommerce UK
Returns with DHL Parcel Return International
Returns with DPD Local
Returns with Evri
Returns with Happy Returns
Returns with InPost Italy
Returns with InPost Poland
Returns with InPost UK
Returns with InstaBox
Returns with Janio
Returns with Landmark Global
Returns with Malta Post
Returns with NACEX
Returns with NZPost
Returns with Packeta
Returns with ParcelPoint
Returns with Poste Italiane
Returns with Post Nord
Returns with PUDOpoint
Returns with Relay
Returns with Relay
Returns with SkyNet
Returns with Swiss Post
Returns with UPS
Returns with Vinted Go
Returns with VintedGO
Returns with XDP
BUILT TO SCALE
The reach and infrastructure to support local returns and international reverse logistics at scale.
500K+
Global drop-off locations
3,000+
Carrier routes
220+
Localised warehouses
170+
Countries
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Your Brand. Powered by ZigZag.
Offer returns management to your merchant customers through a solution shaped around your brand.
Expand Your Offer
Add returns management and enhance your post-purchase offering
Own the Experience
Deliver a branded returns portal that keep your business front and centre
Extend Your Coverage
Connect your infrastructure with ZigZag’s established services
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
How are return services selected for each market?
ZigZag configures eligible services around factors such as the customer’s location, parcel requirements, return destination and available handover methods. Customers then see the relevant drop-off, locker, collection or postal options for their return.
How does ZigZag manage cross-border return routes?
Returns may travel directly to your chosen destination or through a local warehouse for validation, sorting and consolidation. ZigZag coordinates the selected carrier services, routing and customs requirements around each market and operating model.
How does return data connect with our existing systems?
ZigZag connects order, return, carrier and warehouse data through supported ecommerce and technology integrations. Return reasons, selected services, labels, tracking events and processing updates stay linked to the return record and available to the teams that need them.
How are tracking events managed across different carriers?
ZigZag brings carrier scans into a consistent return journey, helping your teams follow parcels across services, routes and destinations. These events support operational monitoring, customer updates and earlier identification of parcels that need attention.
How is a new market or carrier route added?
ZigZag reviews your origin markets, expected volumes, parcel profiles, customer preferences and return destinations. The network is then configured around the right carrier services, rates and processing model for each route.
