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Your logistics and customer data, connected for smarter actions 

ZigZag turns returns data into clear, easy-to-understand insights that help you reduce costs, protect margins, and make better decisions across your returns operation. 

Reveal Return Drivers

Track return reasons, product patterns, refund choices, and carrier performance in one view. 

Keep Data Moving

Share return information across ecommerce, support, marketing, and warehouse systems. 

Act on What Matters

Spot issues earlier and turn insight into action across products, support, costs, and operations. 

ZigZag Connects
the Dots 

Across Every Data Point in
the Returns Journey 

The ZigZag post-purchase engine connects return reasons, parcel movement, costs, and outcomes across carriers, routes, and warehouses.


That data is brought into return-level views, Reporting Hub insights and connected systems, giving your teams clearer context for faster processing.

One Return. Countless Insights.  
Better Decisions.

Follow the journey of a return and discover its impact on your business and your customers’ experience with ZigZag.

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The Return Starts

Order, product, and return-reason data reveal what is coming back and why.

The Customer Chooses
What Happens Next

Store, locker, drop-off, Post Office, collection from home, or another available return method.

The Parcel Starts Moving

Carrier, route, and tracking events show how the return is progressing through the network.

The Return Reaches
Operations

Warehouse and processing data add context around condition, handling, and what happens to the item next.

The Picture Gets Richer 

Connected systems bring together customer, product, parcel, and operational context across the journey. 

Patterns Start to Emerge 

Individual signals become trends your teams can trace, understand, and act on. 

Insight Becomes
Improvement 

Use what the data reveals to reduce costs, protect margins, and optimise logistics, with ZigZag experts helping you improve return flows, carrier choices, and operational efficiency.

Right Data. Right Place.

Zendesk

Customer Support

Connect Zendesk with ZigZag to resolve issues faster, reduce manual checks and deliver a smoother post-purchase experience.

All

Returns

All

Tracking

All

All

WhatsApp Returns

Customer Support

Enable customers to complete the returns journey directly within WhatsApp while ZigZag remains the system of record for orders, returns, carrier services, labels, tracking, and payment sessions.

All

Returns

Shopify

Marketplaces

Transform your returns process with a native Shopify integration. Automatically pull order details and push return statuses to your dashboard for a complete, two-way sync. Manage everything from a single source of truth and gain the deep insights needed to optimise your store.

All

Returns

All

Tracking

All

All

Magento

Marketplaces

Streamline your returns process with ZigZag’s smarter returns management for Magento. Automate return label generation, track return reasons, and process refunds faster - all within your Magento store. Enhance customer satisfaction with self-service returns while gaining clear insights into return trends to optimise your operations.

All

Returns

WooCommerce

Marketplaces

Connect WooCommerce with ZigZag to bring tracking and returns into your existing ecommerce setup, with greater control over customer communications and post-purchase workflows.

All

Returns

All

Tracking

All

All

Linnworks

ERP

Coming soon: Seamless inventory and returns management across hundreds of marketplaces, with automated ZigZag refunds and secure Linnworks RMA creation.

All

Returns

Gorgias

Customer Support

Connect Gorgias with ZigZag to give support teams clearer visibility across delivery and returns, so they respond with the right context and keep every customer journey moving.

All

Returns

All

Tracking

All

All

Peoplevox

3PL and Warehouse

Descartes Peoplevox is the WMS built for ecommerce, designed to meet the demands of scaling a D2C operation. Now enhanced with Smarter Returns by ZigZag, offering full visibility into return reasons and tracking numbers to streamline Return Authorization.

All

Returns

Klaviyo

Marketing

Connect Klaviyo with ZigZag to turn delivery and returns data into timely, personalised customer communications.

All

Returns

All

Tracking

All

All

Brightpearl

ERP

Coming soon: Centralise listings, orders, inventory, and shipping in Brightpearl, with ZigZag automating returns, RMAs, workflows, and data sync.

All

Returns

BigCommerce

Marketplaces

Connect BigCommerce with ZigZag to bring tracking and returns into one connected journey, from dispatch and delivery through to exchanges and refunds.

All

Returns

All

Tracking

All

All

From Flow to Action Across Your Tech Stack

ZigZag connects returns with ecommerce, support, marketing, warehouse, and ERP platforms across your wider tech stack.

Each system gets the context it needs, turning a single return into a coordinated flow across processing, communication, and next steps.

Explore Integrations

See It. Trace It. Fix It. 

Follow the Signal Back
to the Cause

ZigZag connects patterns across products, customers, carriers, and routes to make return issues easier to identify.

From sizing problems to slower routes or changing refund preferences, your teams see the cause and impact sooner, helping them act earlier and protect profits.

FAQ’s

Need a quick answer. Read our FAQ’s and find out more.

What data does ZigZag capture across the return journey?

ZigZag captures signals across customer choices, return reasons, refund or exchange outcomes, carrier events, transit times and warehouse activity.

How often is returns data updated?

Return-level information updates as events happen, while Reporting Hub dashboards bring those signals together for broader trend and performance analysis.

Which systems can ZigZag share returns data with?

ZigZag integrates with ecommerce, customer support, marketing, warehouse and ERP platforms, helping return information flow into the systems your teams already use.

Can I see both individual returns and wider trends?

Yes. Return-level views give you the detail behind a specific journey, while the Reporting Hub helps you identify patterns across products, customers, carriers and return performance.

Get started with ZigzAG

Join the world’s most connected post-purchase and returns network.

Book a demo
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