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- Localise
- Carriers
- Proactive
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How ZigZag Helps Retailers Give Customers the Delivery and Returns Options They Expect
International Returns and Smooth Market Expansions
Entering a new market shouldn't mean building a new returns network from scratch.
ZigZag helps retailers simplify international returns and global ecommerce expansion with access to local carriers, competitive returns rates, and convenient return methods across key markets.
With one global returns management platform, retailers can quickly offer customers a familiar, localised returns experience while reducing the operational complexity of expanding internationally.
Convenience Isn't One-Size-Fits-All
Customers increasingly expect to choose how parcels reach them – and how they send them back.
That's why a modern ecommerce returns solution needs to support a range of convenient return methods rather than forcing every customer down the same route.
Depending on the retailer, carrier, and market, ZigZag can enable returns options including: Post Offices, parcel lockers, home collection, parcel shop and drop-off locations, convenience stores, and your own stores.
Customers get convenience. Retailers get control.
Take Control of Carrier Communications
When a retailer hands post-purchase communication entirely to a carrier, it also hands over part of the customer experience.
Different carriers can mean different emails, different tracking pages, different terminology and an inconsistent experience from one order to another.
Instead of customers receiving fragmented carrier messaging, retailers can manage communications around important delivery events through their own branded post-purchase journey.
One consistent voice, regardless of the carrier behind the parcel.
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Make Global Returns Paperless
A customer shouldn't need a printer to return an ecommerce order.
ZigZag supports paperless returns across compatible carrier services, allowing customers to generate digital return options such as QR codes through the online returns journey.
Paperless returns can remove an unnecessary step from the customer journey while helping retailers create a more convenient, digital-first online returns experience.
For Logistics & Operations Managers: More Carriers Shouldn't Mean More Complexity
More markets mean more carriers. More carriers mean more integrations, tracking systems, contracts, data, and potential points of failure.
ZigZag helps simplify that environment.
Use ZigZag to provide flexible local returns methods and manage global reverse logistics. Access competitive carrier rates and paperless options. Centralise outbound carrier tracking data, monitor delivery performance, and manage customer communications across your network.
Instead of building separate processes around every carrier, create a more centralised global ecommerce logistics strategy.
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