ZigZag is the most decorated returns solution on the market

ZigZag was recognised for the company’s innovative use of technology to transform the way retailers manage returns.

“ZigZag offered a case study that showed the solution to speed up returns, resell faster, improve customer experience, and quickly grade items. [ZigZag] turns returns from a cost sink to a profit lever.”

ZigZag claimed the award alongside partners DHL eCommerce UK for improving the returns and logistics experience for consumers and retailers.

In addition to the joint award, ZigZag claimed its second honour of the night based on the company’s work with paid returns, return to store, and save the sale initiatives.

ZigZag was recognised for its excellence in driving innovation and enhancing customer experiences in the world of reverse logistics.

ZigZag was named first at the top of the annual RetailTech Top 50 rankings. This recognition celebrates the most innovative UK companies that are driving technological advancements in both eCommerce and bricks-and-mortar retail sectors.

ZigZag was highlighted for Customer Experience Excellence, given to the tech partner that provided an exceptional omnichannel customer experience, powered by innovative technologies, to react to the industry’s changing customer trends.

ZigZag was welcomed on stage at the Drapers Awards to collect the accolade for Tech Innovator of the Year for its Returns Reporting Hub.

“ZigZag Global has a robust product used by a large number of retailers and commended them for solving problems on returns which are always difficult and often an oversight for retailers.” – eCommerce Awards 2023 Judging Panel