Multi-channel Returns Management on Brightpearl with ZigZag

Retailers and wholesalers rely on Brightpearl to manage product listings, streamline fulfillment, and coordinate stock—all through a unified system. With ZigZag integrated, the returns process becomes hands-free: tasks are automated, RMAs are created instantly, and return data flows seamlessly.

With ZigZag's return data made available via secure webhooks and the “Get Returns” API, NetSuite users can now surface the return authorisation process directly within the platform. This integration allows retailers to seamlessly populate the required details to initiate customer reimbursements. By capturing the product-level data from ZigZag’s order status change webhook, NetSuite gains real-time insights into each return—streamlining financial reconciliation and enhancing inventory accuracy. This powerful connection complements NetSuite’s end-to-end capabilities in finance, operations, CRM, and services, enabling businesses to automate returns handling and deliver faster, more efficient customer resolutions.