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ZigZag Post-Purchase and Zendesk
Better visibility. Faster support.
Zendesk is a leading customer service and ticketing platform trusted by support teams worldwide. With this integration, ZigZag automatically creates a Zendesk support ticket whenever a return label fails to generate.
Each ticket includes the relevant error details, giving support teams the visibility and context they need to investigate and resolve the issue quickly. No failed label goes unnoticed, helping teams respond faster, reduce manual checks, and deliver a smoother returns experience for customers.
How ZigZag Works with Zendesk for Returns
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How ZigZag Works with Zendesk for Delivery
Access order and delivery details directly from Zendesk, including the customer address, carrier, parcel status, tracking notifications and delivery incidents. Automatically create tickets when a parcel is delayed, blocked or lost, or when a return label fails to generate.
Delivery context inside Zendesk
Give agents instant access to carrier, address, delivery status, tracking notifications and parcel incidents without leaving Zendesk.
Proactive incident tickets
Create Zendesk tickets automatically when parcels are delayed, blocked or lost, giving teams the context to act before the customer gets in touch.
Customer feedback and complaints
Send post-delivery feedback into Zendesk with the reason, affected product and supporting photos, helping teams respond before dissatisfaction grows.
Prioritised support workflows
Organise tickets by carrier, country, delivery status or incident type, and reopen unresolved issues automatically for continued follow-up.
Tracking in tickets and chat
Display delivery information in Zendesk tickets and chat conversations, with quick access to the tracking page and customer notifications.
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