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Looking for nShift alternatives to optimise your returns process, reduce your cost of returns, and offer multiple returns options (e.g., paid returns)?
nShift offers an optimised multi-carrier shipping process, emission tracking, and insights into why consumers return products.
Despite that, we found some verified merchant reviews of the platform that claim the platform is not very intuitive to use and that their customer support is not as helpful and quick to respond.
Our team researched 30+ returns management platforms, went through verified retailer reviews on G2, and talked to e-commerce managers to create a list of the eight best nShift alternatives in 2025.
We will cover each returns solution’s features, pricing, pros/cons, and use cases to help you make a more informed decision.
Before we start, let’s go over why merchants might consider switching from nShift. ⤵️
There are multiple instances where verified users of nShift have complained about customer support and how time-consuming it can be to resolve their issues.
A mid-market customer of the software notes that their brand now has to go through a service desk for all issues, whereas in the past they had a personal contact that could support them.
‘’In the beginning, we had personal contacts that could help us with our problems. But now we have to go through ServiceDesk for everything.’’ - G2 Review.
Another concern platform users have is with the platform’s user interface, which has been described as not that intuitive.
‘’It is not that intuitive, but it's difficult to say what could be improved in this regard.’’ - G2 Review.
We found another verified mid-market customer of the platform who notes that the procedure for invoicing is complicated.
‘’There is a very complicated procedure for invoicing. Make it easy to use.’’ - G2 Review.
nShift does not currently offer as many return options as other alternatives on the market.
nShift only gives shoppers the option to either do a refund or an exchange.
Some of the recent trends that have emerged include:
nShift has not got as many product options when compared to many of its competitors. Retailers that take returns and customer experience seriously will need a more adaptive returns solution that releases products to keep up with the changing needs and demands of the modern-day shopper.
When evaluating the best nShift alternatives to make this comprehensive guide, we looked at the following criteria:
Lastly, we looked at the return solutions’ user reviews by merchants so we could provide an unbiased perspective on strengths and weaknesses.
Let’s now go over the best returns solutions that meet this criteria:
ZigZag is the best nShift alternative for retailers looking to streamline their returns process across 170+ countries and offer shoppers different return options.
Note: Even though ZigZag Global is our returns platform we will provide an unbiased and objective perspective on why our software is the best nShift alternative on the market in 2025.
In our consumer research, we found that 53% of shoppers avoid purchases due to unfavourable return policies.
ZigZag is helping hundreds of retailers across the world to automate their returns process and offer multiple return options.
Let’s review the features👇that retailers like SportsDirect, Ted Baker, Puma, Boden, and Swarovski love about ZigZag.
Alongside changing a returns portal's aesthetic to reflect a brand's image, ZigZag’s portal permits merchants to change returns rules too.
You can adapt returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason (such as faulty, doesn’t fit, or unsuitable) for returning.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
You can set up our award-winning returns solution in less than 1 month, fully branded and integrated with your systems.
Our returns platform can also be set up on Shopify with as little effort as one click.
💡 ZigZag also offers live exchanges through our Shopify returns portal to support local and international businesses.
ZigZag facilitates seamless international returns in 170+ countries by connecting retailers with 1,500+ global carriers.
Our international returns portal accepts multiple currencies and provides different language settings for worldwide consumers.
The goal of our platform is not only to manage your returns, but to help you save time, money, and to improve your shopper loyalty.
This is why our returns platform offers the following returns options for end-users:
With free in-store returns, you can slash shipping costs, boost foot traffic in-store, and give shoppers more ways to get a refund.
As 57% of consumers are happy to accept store credit instead of a refund, we added this option to our retailers’ portal so you can keep money in the business and allow consumers faster refunds.
As 48% of consumers are happy paying for returns and with a 32% rise in paid returns since 2023, consumer behaviour towards paid returns is changing.
We are aiming to inspire more retailers to take the plunge and add paid returns to their returns policies.
Here are the reasons why the merchants we work with have been loving paid returns:
We believe that paid returns are the solution to wardrobing, as we’ve discussed in our recent article on how merchants can deal with wardrobing and staging.
Our returns software offers in-depth reporting on returns that tracks everything for merchants to view and manage from one portal, such as:
ECCO partnered with ZigZag to better track their return orders, get more insights into their returns data, and minimise lead times.
The brand was struggling with a lack of returns data, a complete lack of tracking of return orders, and long lead times.
The online retailer transformed its returns experience and has:
To learn more about smarter returns with ZigZag, book a demo to see the returns portal in action and discuss tailoring a solution for your business.
✅ 1,500+ global carriers to manage domestic and international returns.
✅ Advanced reporting and analytics on returns to uncover why shoppers return products.
✅ A variety of returning options, such as paid returns, return to store, and return to gift card.
✅ Customer support and dedicated account management that helps you resolve problems quickly.
✅ Customisable returns portal that can be set up in under a month.
❌ Shipping back from the EU can take some time.
❌ Some users note that some of the carriers can be slower than others.
Aftership is a post-purchase experience platform for retailers that helps you set up rule-based returns automations.
The platform is a good alternative to nShift for merchants seeking more customisation options.
Aftership has four monthly plans that are based on how many shipments per year your brand is expecting.
The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
To gain access to the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.
✅ Rule-based return automations with eligibility criteria.
✅ SME-friendly pricing that starts from as little as $19/month.
✅ Good range of carriers.
❌ The analytics and data insights may not be as useful and powerful on lower tiers.
❌ Not as easy to set up and use, which is why some merchants have been looking for alternatives to Aftership.
ReBound is a returns management software that lets retailers reduce the cost of returns with more efficient RMA management.
The platform is a nice alternative to nShift for companies that are looking to reduce their cost of returns.
ReBound does not publicly disclose its pricing, so you’d have to contact them to receive a quote and a product demo.
✅ Order tracking with push notifications for customers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce the cost of returns.
❌ Some consumers have lost orders with their service, according to TrustPilot reviews.
❌ Less return options for end users than other ReBound alternatives on the market.
ShipStation is a returns management solution that lets you set up a branded returns portal to manage cross-channel returns.
The platform is a good alternative to nShift for retailers looking to save time and money with pay-per-use return labels.
ShipStation’s pricing is primarily based on shipments per month:
✅ Brandend labels and tracking of returns.
✅ SME-friendly pricing.
✅ Unlimited shipments plan at a fixed price.
❌ Carrier rates are not as good as other alternatives on the market.
❌ Does not support FedEx.
ClickPost is a logistics management platform that offers retailers advanced returns automation and branded tracking.
The returns software is a viable alternative to nShift for merchants looking to build a customisable returns portal with branded tracking and notifications.
To access ClickPost’s returns software, you’d have to be on their ReturnsPro plan which does not disclose its pricing.
✅ Good range of carriers with discounted rates.
✅ Single-view order management.
✅ Good customisation options for returns tracking and notifications.
❌ Not as many return options as other competitors to ClickPost.
❌ Analytics and reporting are not always valid, according to some platform users.
ReturnGO has gained a reputation with its sustainable returns management platform that focuses on enabling merchants to save money from returns while tackling waste.
The returns software is similar to nShift in that aspect, as both platforms were built for enterprises that want to set up a seamless and environmentally friendly return experience.
ReturnGO bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
The platform’s paid tiers start from $121/month for up to 2,000 annual returns.
ReturnGO has an Enterprise plan with custom pricing that offers advanced features, such as advanced automations, ERPs and notification integrations.
✅ Refunds, gift cards, and store credit returns options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very small-business-friendly.
❌ Premium and Pro plans support only Shopify, which is why retailers have been looking for alternatives to ReturnGO.
Easyship is a returns management platform that can be connected to Shopify, TikTok Shop, Woocommerce, and Squarespace.
The platform is a good alternative to nShift for companies that want to introduce pre-paid return labels to their return experience so that shoppers can easily return items in their delivery if needed.
Easyship has a free plan that offers up to 50 monthly shipments with discounted shipping rates.
To get access to more monthly shipments and the platform’s advanced features, you will need to be on one of their three paid plans that start from £23/month when billed annually.
✅ Ideal for international returns.
✅ A free forever plan that lets you send up to 50 shipments per month.
✅ Pre-paid return labels.
❌ Not very good for larger order volumes due to technical limitations.
❌ According to some users, the interface does not allow copying of previous shipments, which can be time-wasting.
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Narvar is a returns management solution that lets your customers receive clear delivery expectations and track their returns.
The platform is a nice alternative to nShift for merchants who are looking to reduce their cost of returns with the platform’s smart routing.
Narvar does not currently disclose its pricing, but you can check our Narvar pricing blog here.
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns.
✅ Returns portal that can be customised to your brand.
❌ Less carrier integrations than other alternatives.
❌ It takes 60-90 days for full implementation and integration of the Narvar software, unlike competitors to Narvar.
Each returns management software that we went through has its strengths, weaknesses, and pros & cons.
We discussed the 8 best competitors of nShift that can help you optimise your returns process by minimising your cost of returns and offering more return options for your shoppers.
Built for retailers who operate globally, ZigZag offers an all-in-one returns management platform that can take over any company’s post-purchase experience.
If you’re looking for a returns software that offers:
Then you can book a demo to learn more about ZigZag Global.
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