Multi-channel Returns Management on Brightpearl with ZigZag

Coming soon: Retailers and wholesalers can manage listings, fulfilment, and stock in one unified Brightpearl system. With ZigZag integrated, returns become hands-free—automating tasks, instantly creating RMAs, and syncing return data seamlessly.

With ZigZag's return data made available via secure webhooks and the “Get Returns” API, NetSuite users can now surface the return authorisation process directly within the platform. This integration allows retailers to seamlessly populate the required details to initiate customer reimbursements. By capturing the product-level data from ZigZag’s order status change webhook, NetSuite gains real-time insights into each return—streamlining financial reconciliation and enhancing inventory accuracy. This powerful connection complements NetSuite’s end-to-end capabilities in finance, operations, CRM, and services, enabling businesses to automate returns handling and deliver faster, more efficient customer resolutions.