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Automate your
carrier claims

Boost your financial performance

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Stop Overpaying.
Start Recovering.

We transform the resource drain of claims management into a streamlined, automated process that works for you. Our expert-led audits and data-driven system identify and recover funds you're entitled to, turning a logistical challenge into a financial win.

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Seamless Automation From Tracking to Recovery

Our "set-it-and-forget-it" service is built on our existing platform, ensuring effortless integration for current clients. The process is simple, automated, and end-to-end.

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ZigZag has mastered the complexities of global returns

For over a decade ZigZag has built a trusted network of 1,500+ carriers across 170+ countries. Now, we're leveraging that expertise to solve a problem that silently erodes your profits: carrier billing errors and unrecovered service failures.

The Silent Profit Erosion

Carrier errors cost retailers billions annually. Every late delivery, every incorrect surcharge, and every damaged parcel is a direct hit to your bottom line. The problem is twofold: direct financial loss and the significant operational drain of chasing claims.

Complex carrier contracts and intricate claims processes make effective recovery nearly impossible to manage in-house, leaving substantial revenue on the table.

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Never Miss a Carrier Claims Opportunity

Our comprehensive coverage ensures that every potential issue is captured, whether identified proactively by our system, reported by your team, or flagged by a customer.

Delayed Delivery

Automated SLA tracking
via carrier integrations

Start claiming
Billing Errors

Rate card audits
and surcharge recovery

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Lost Parcels

Proactive tracking validation
and lost package recovery

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Damaged Goods

Damage on Arrival (DOR)
and recovery claims

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Results You
Can Measure

Implementing our Logistics Claims Management service delivers a direct and measurable impact on your financial performance and operational efficiency.

Increased Recovery Rates

Maximise revenue recovery
through expert claims management.

Reduced Administrative Burden

Free up your team to focus
on strategic business goals.

Improved Carrier Accountability

Drive better performance
and service from your carriers.

Comprehensive Visibility

Gain clear insights into shipping issues across your supply chain.

Expert-Led
Audits

Our specialists know exactly where to look for hidden costs and how to build a winning claim.

Data-Driven
Claims

We leverage the shipment data we already track to automatically identify and validate discrepancies.

Full Control,
Zero Hassle

We handle the entire process, from validation to recovery, with minimal involvement from your team.

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution