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With 10 years of experience to automate and innovate the returns, now ZigZag is introducing a new operational service at the Returns Hub in Germany.
This offering strеаmlines the complete returns lifесyсlе - from initiаl vаlidаtion аnd рroduсt grаding to сonsolidаtion, сustoms doсumеntаtion for cross-border returns, аndсost-oрtimisеd саrriеr services.
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Confirm the return item faster at early stage of the logistic process, check the condition and optimise the consolidation
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Reduce the cost of returns with competitive rates for parcel logistics and/or apply new labels for redirection
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Handle undeliverable items returned as incorrect or unsuccessful deliveries with complete visibility of the return journey
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Data flow in various supported format ensuring proper documentation for international and cross-border returns
The consolidation feature streamlines parcel processing, enabling fast and efficient handling.
We tailor the criteria to meet each retailer's needs so that parcels arrive quickly at their designated locations or at lower cost.
Automated workflow operations at ZigZag's Returns Hub expedite processes to deliver quicker information about the returns to the retailers.
The pre-negotiated competitive carrier rates by ZigZag are a great choice to cut the cost of returns.
“Where is my refund?” is the second most common reason for reaching out to the support team.
Reduce the workload and enhance customer satisfaction by enabling quicker initiation of the refund or exchange process with validation at ZigZag’s Returns Hub.
Ensure the safety of your business operations with early visibility on return items to mitigate fraudulent activities.
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ZigZag’s warehouse has received approval from the German authorities for simplified customs clearance, featuring same-day processing.
The native integration with ZigZag’s Returns Portal provides key information about products, orders, and returns. This helps to build the foundation for successfully claiming duty drawbacks.
Additionally, linking the outbound delivery with the return is a way to avoid VAT and import fees.
Reports are available in multiple formats and with a customisable structure for hassle-free integration with existing systems.
Over 220 localised warehouses to extend the validation, grading and consolidation operations worldwide. UK &Ireland, Europe, Americas, Oceania, Asia, Middle East & the Rest of the World.
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Need a quick answer.
Read our FAQ’s and find out more.
Un-intended returns is delivery back to the sender without being expected or not in accordance with standard return procedures (for example the last mile carrier failed to deliver the parcel to the customer because of wrong address).
Validation is the process of verifying whether the item being returned matches the data provided by the customer (for instance, whether there is a t-shirt in the box or a brick). The validation process may be confined to tag confirmation, which can involve checking the product reference on the package or an additional label. For certain luxury items, there are systems in place to read electronic tags on the items to also validate authenticity.
Grading is usually the next step after validation. It assesses the condition of the returned item and serves as a quality label according to pre-defined criteria. Grading helps decide the most cost-effective and responsible next step: restock, refurbish, resell at a discount, recycle, etc. Additionally, returns with varying grades may involve different routes as subsequent legs of the journey.
With prompt validation as soon as the parcel arrives at the receiving warehouse of ZigZag, the retailer will have peace of mind regarding what will be delivered a few days later to his warehouse.
"Where is my refund?" ranks among the top three inquiries in customer support. Since the items being returned are verified at an earlier stage in the parcel's journey, the time needed to initiate the subsequent actions for refunds or exchanges is reduced.
Incorporating validation into the operations of the receiving warehouse means that returns do not need to be dispatched immediately on the next truck for the remainder of their journey. The retailer will have item-level visibility to facilitate processing of the next steps. This provides the opportunity to optimise the palletising during consolidation, select a different carrier service, and always achieve a full load of returns.
With grading, the retailer is able to specify various destination warehouses and receive the goods for quicker back-to-shelf processing.
The pre-sorting as result of the grading also is optimising the operations and the workload at the retailer's warehouse.
Optimised truck loading with full pallets, arranging destinations according to the quality of the items, addresses sustainability and circular economy goals.
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