EN

SHOPIFY TIERS & Features

Cross-border returns to retain customers and revenue

Free

$0

Per month, billed monthly

StartUp Retailers in the UK

Key features
  • Ready-to-Use Order-Synced Returns Portal
  • Unlimited returns management
  • Ready to use UK carrier return services
  • Refund deduction to reduce return costs
  • Full tracking visibility
  • Auto-generate labels on approved returns
  • Up to 10 return reasons
  • Actionable insights from returns data

Silver

$20

Per month, billed monthly

For scaling retailers who need more volume and cross-border returns

Key features
  • Everything in Free plus:
  • 100 returns incl. + extras pay-as-you-go
  • Cross-border returns to UK
  • Refunds to store credit
  • Change the content of the Returns Portal
  • Match portal theme with your store
  • Unlimited return reasons
  • Custom Portal styling to fit your brand

Gold

POPULAR

$50

Per month, billed monthly

For established retailers managing high volume global returns

Key features
  • Everything in Silver plus:
  • 300 returns incl. + extras pay-as-you-go
  • Save big on competitive carrier rates
  • Exchanges made easy
  • One click & Automated Refunds/Exchanges
  • Manual returns for enhanced support
  • Seasonal return policy
  • Email templates & full design control

Local Merchandisers and Global Retailers Are Trusting ZigZag

Free

Price:
£0/month
Continue with Free

Silver

Price:
$20/month
Continue with Silver

Gold

POPULAR
Price:
$50/month
Continue with Gold
Returns processing
Returns management

How many returns you can process with this plan every month without additional charges 

Free
No Limit
Silver
100
Gold
300
No Limit
100
300
Labels & Carriers
Domestic Carriers

Let customers return items at thousands of locations via Yodel, DPD, UPS, Royal Mail, and others. Each carrier sets its own rates, which differ depending on your subscription plan.

Free
Silver
Gold
Auto Label Send

Labels are generated and sent straight to customers, saving you time.

Free
Silver
Gold
International returns back to UK

Accept returns from 30+ countries, sent directly back to the UK.

Free
Silver
Gold
Label Upload

Use your preferred carriers by easily uploading your own return labels.

Free
Silver
Gold
Returns Management
Returns Timeline

Track every return in real time with a clear, visual timeline.

Free
Silver
Gold
Return Reasons

Understand the reasons behind each return to make better business decisions.

Free
Up to 10
Silver
Unlimited
Gold
Unlimited
Up to 10
Unlimited
Unlimited
Return Insights

Understand your returns immediately: track return rates, trends over time, top returned products, and the reasons behind them.

Free
Silver
Gold
Advanced Search

Easily search through all returns to locate the information you’re looking for.

Free
Silver
Gold
Smart Filters

Easily narrow down all returns to locate the data you’re looking for.

Free
Silver
Gold
Returns Policy

Choose how long returns are allowed.

Free
Silver
Gold
Holiday Return Window

Give customers extra time to return items during holiday seasons.

Free
Silver
Gold
Return rules

Automatically enforce which items customers are allowed to return.

Free
Silver
Gold
Manual returns

Quickly create returns for orders with no customer action required

Free
Silver
Gold
Shopify Timeline Updates

Automatically add returns to the Shopify order timeline, showing the full journey of each order.

Free
Silver
Gold
Refunds & Exchanges
Discount Codes

Refund customers easily using gift cards.

Free
Silver
Gold
Exchanges

Handle exchanges and set your own rules

Free
Silver
Gold
Auto-Approve Returns

Reduce manual work by automatically processing refunds and exchanges.

Free
Silver
Gold
One click refund

Refund customers instantly to their original payment method.

Free
Silver
Gold
Returns Portal
Returns Portal

Customers start returns quickly with email or order number.

Free
Silver
Gold
Instant portal creation

Your returns portal is ready as soon as you install the app.

Free
Silver
Gold
Custom Domain

Your returns portal is live at - yourdomain.com/a/returns

Free
Silver
Gold
Retailer logo

Add your logo to the returns portal to maintain your brand’s look and feel.

Free
Silver
Gold
Returns policy

Use our standard returns policy or upload your own.

Free
Silver
Gold
Return Image Upload

Customers can add photos of damaged or incorrect items for quicker resolution.

Free
Silver
Gold
Custom Portal Messaging

Edit specific texts in your returns portal for full personalization.

Free
Silver
Gold
Portal Theme

Match your returns portal to your brand.

Free
Silver
Gold
Email
Progress Updates

Keep teams updated on return status and required actions.

Free
Silver
Gold
Customer Email Notifications

Keep customers informed with automatic email updates on their return status.

Free
Silver
Gold
Reply-To Setup

Direct customer replies from notification emails straight to your preferred contact address.

Free
Silver
Gold
Email Subjects

Tailer subjects to fit your brand’s style

Free
Silver
Gold
Custom Email Design

Design your return emails exactly as you want using HTML

Free
Silver
Gold
Email Templates

Pre-written replies for faster customer communication.

Free
Silver
Gold
Support
Expert help within 24 hours
Free
Silver
Gold
Expert help within 1 working day
Free
Silver
Gold

ARE YOU a Multichannel retailer?

The global engine for returns, trusted by market leaders for over 10 years with domestic and cross-border services around the world.

Book a demo

Enterprise

Key features
  • 1500+ carrier services across 170+ countries with 500k+ drop-off points
  • Tiers based on returns volume per month
  • Complete post-purchase experience with enhanced communications
  • Refund, Store Credit, Gift Cards
  • Refund deduction fee, paid returns and free first return from the order
  • Dedicated client support module for label generation
  • Business rules for customer type, country, value and more
  • Additional modules for data insights, platform integrations, marketplaces + more
  • and via direct integrations over API or Webhooks

FAQ’s

Need a quick answer.
Read our FAQ’s and find out more.

Why choose ZigZag Returns & Exchanges app for my Shopify store?

Retailers of any size can take advantage of the smarter returns with ZigZag.

Our Shopify clients remain at the forefront of all platform changes. Unlike many of our competitors, we support all eCommerce platforms, so we probably don’t shout about our Shopify integration enough. But rest assured, we have plenty of Shopify brands that trust and champion our platform.

How easy is it to install and work with the ZigZag app?

It’s so hassle-free to get set up that you can be connected in the single click of a mouse. ZigZag can get you quickly set up directly through your Shopify account without the need to bring in your developers. Our pre-built cartridge connects you seamlessly to the Shopify app.

Do you offer Live Exchanges through the ZigZag Shopify app?

Yes. We have a number of ways to get Live Exchanges up and running through your Shopify account. Get in touch with your Account Manager or through our website to find out more.

Get started
with ZigzAG

Book a demo about the market leading returns portal

Book a demo
STEP 1.

Book a chat with our expert Jason

STEP 2.

See for yourself the power of our portal

STEP 3.

Partner together to create a tailored solution