The 8 Best Return Prime Alternatives For Shopify Returns Management In 2026
Are you looking for Return Prime alternatives to optimise your e-commerce returns process, reduce return fraud, and offset your return costs?
The 8 Best Return Prime Alternatives For Shopify Returns Management In 2026
Are you looking for Return Prime alternatives to optimise your e-commerce returns process, reduce return fraud, and offset your return costs?
Return Prime is a reverse logistics and returns management platform built for Shopify that can help you reduce return costs by optimizing refunds, exchanges, and return workflows.
However, the tool might not be the best option if you’re looking for best-in-class returns reporting and reliable customer support.
I researched 30+ returns management solutions and went through verified reviews on G2 and Shopify Reviews to compile a list of the eight best Return Prime alternatives on the market in 2026.
The main reasons why merchants have been looking to switch from Return Prime are its onboarding, which can get complicated due to the minimal support you allegedly receive, how buggy the platform can be with slow-to-respond customer support, and reports that can be more detailed.
ZigZag Global offers the best alternative to Return Prime with its global returns management platform, advanced analytics, and revenue-saving return options, including paid returns, store credit, and in-store drop-offs.
Other strong Return Prime alternatives include Loop Returns, AfterShip and Narvar, which offer better reporting capabilities, multi-carrier support, and good account management.
➡️ Disclaimer: The information provided in this article is accurate as of 25th of December 2025. If any pieces of information are outdated (i.e., pricing has changed), you can contact us, and I’ll sort it out.
Before I start, I wanted to first go over why some retailers have been looking to switch from Return Prime in the first place. ⤵️
What are the reasons why some merchants have been looking to switch from Return Prime?
#1: Starting off with the platform can be complicated
Starting off with when you’re installing the platform on your Shopify store, a user of the platform mentions it can be complicated to get started in the sense that:
Contacting the customer support can be slow to respond and might not be able to explain how to set it up.
There might be a lack of tutorial videos on the platform or on YouTube, with an outdated FAQ section.
As a result, a brand from the UK spent more than 6 hours trying to set up the Shopify returns management app for their business.
‘’First day, I spent 6 hours trying to set up this app for my business model. I contacted support, and they just kept saying "we are here to help", but didn't explain properly what I had to do, only half words. There's not a single tutorial video on the whole of YouTube or the app; the FAQ section has outdated tutorials with functions that have changed.’’ – Shopify Review.
#2: The platform can be buggy, and customer support can be slow to respond
Next up, if you were thinking that slow customer support can be problematic during onboarding, then it can even get worse if you need customer support to handle a bug on the platform.
A user of the platform mentions that they’ve experienced a bunch of bugs, such as requests not moving automatically.
‘’It has a bunch of bugs - also, support is very low.
1) Requests are not moving automatically even after wonder bot setup is done properly (verified by Return Prime’s team)
2) have to keep following up for any issue reported by us, otherwise the support team don't care
3) If the seller raise return request manually from the backend, if the customer is unable to do so, then no return rules apply (in actual rules, should be the same for every request - right?)’’ – Shopify Review.
#3: Reports can be more detailed
Last but not least, a user of the platform mentions on G2 that they wish the return reports were more detailed, with filters that could help them understand their return trends better.
‘’The reports are decent but a bit more detailed, or filters would help us understand return trends better.’’ – G2 Review.
What are the best Return Prime alternatives in 2026 for returns management?
The best Return Prime alternatives for returns management are ZigZag Global, Loop Returns, and AfterShip, with their international returns management capabilities, reporting capabilities, and range of return options.
Let’s now go over each one of them in more detail:
#1: ZigZag Global
ZigZag is the best Return Prime alternative in 2026 because it goes far beyond Shopify-native returns and simple automations.
Return Prime is built for managing refunds and exchanges efficiently inside Shopify.
ZigZag is built for reducing the total cost of returns across your entire business.
We believe that it’s no longer enough to just generate return labels, approve requests, and issue refunds faster. That era ended.
Modern e-commerce teams need ways to prevent unnecessary returns, recover lost revenue, and turn post-purchase experiences into a competitive advantage.
ZigZag does exactly that.
Instead of locking you into basic return rules and app-level workflows, ZigZag provides a full global returns infrastructure, including owned carrier accounts, coverage in 170+ countries, advanced returns analytics, and revenue-protecting options.
Where Return Prime focuses on handling returns, ZigZag focuses on optimizing them to help you keep more capital in the business, reduce operational complexity, and deliver a post-purchase experience that your customers genuinely remember.
ZigZag helps you:
Offer multiple return options that can help you offset your costs, such as store credit, gift cards, paid returns, and in-store drop-off.
Scale internationally with 1,500+ global carrier services and 220 localised warehouses, all without managing separate tools per region.
Analyse return reasons, detect fraud patterns, and pinpoint operational bottlenecks with our advanced return analytics and reporting.
Automate and customise your returns experience with a multi-lingual, fully brandable portal, flexible rules, and API credentials for deep integration with your e-commerce systems.
On top of that, you can also use our own carrier accounts, so you would not have to use your own carrier account and would have a choice on which ones you use.
Note: Even though ZigZag Global is our returns solution, we’ll aim to provide an unbiased perspective on why we offer the best Return Prime alternative in 2025.
Let’s go over the capabilities 👇 that retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
Multilingual & Customisable Returns Portal
ZigZag offers a customisable returns portal that lets you customise your returns rules alongside white-labelling the portal to reflect your brand.
It’s possible to adapt various new return solutions (such as a gift card, exchange, or cash refund) depending on shoppers’ reasons for returning.
A few reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Single-Click Shopify Integration
Our returns solution can also be set up on Shopify with as little effort as a single click.
Here’s why merchants love our Shopify integration:
One-click installation: Install the ZigZag plugin with a simple click to offer hassle-free returns to your shoppers.
Save the sale with exchanges: Offer exchanges or refunds to gift cards instead of a full refund.
Offset the costs of your returns: Save up to 57% in your return costs with our consolidation and efficient routing of e-commerce returns.
💡 Our research on returns found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option lets you keep money in your business while benefiting consumers with a quick gift card option they can use in your store.
Global Returns To 170+ Countries With 1,500+ Carrier Services.
The ‘’Global’’ part of ZigZag Global is because our returns platform is ideal for international merchants, as our software facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns system can accept multiple currencies & provides different language settings for international shoppers, which is ideal for international brands.
Instead of using multiple return management platforms for the USA, Europe, and other regions, you can use ZigZag Global as a global return logistics solution.
Comprehensive Range of Return Options For Consumers
The goal of our international returns solution is not only to manage your returns but to help you save time, money, and improve the loyalty of your shoppers.
This is why ZigZag Global offers the following return options for your consumers:
In-Store Returns
In-store returns are when your consumers return the product to your store in person to save the costs of a paid return online.
Your store can implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give consumers more ways to get a refund.
💡 ZigZag Global also offers in-store drop-off kiosks for companies that are hassle-free for your shoppers.
Store Credit To Save the Sale
Return to store credit is when shoppers get a refund in the form of a gift card to your online store, instead of a monetary refund in their bank account.
As customers are happy to accept store credit instead of a refund (since it’s usually of greater value), we added the option of this return to our retailers’ portal so you can keep capital in the business.
➡️ Return to store credits allows you to increase and maintain the customer lifetime value.
Paid Returns
As 48% of consumers are happy paying for returns, there has been a 32% rise in paid returns since last year.
This is why we’ve started recommending the merchants we work with implement paid returns in their stores, as the behaviour towards paid returns is changing.
That means asking consumers to pay a small fee to return their products.
Here are a few reasons why merchants have been offering paid returns:
Returned costs are covered, so your company is not on the losing end.
Consumers can’t exploit the free returns policy to engage in wardrobing.
Shoppers are likely to make better buying decisions.
➡️ Interested in how much money ZigZag’s paid returns save your organisation? You can check out our ROI Calculator.
Here’s a scenario where you have 5,000 returns per month, and 20% of them are paid returns of £3.
That’ll save you a total of £3,000 per month.
Advanced Returns Analytics & Reporting
Unlike Return Prime, our returns management solution offers best-in-class returns reporting that tracks everything for our retailers to view and manage from one portal, such as:
Comparing the popularity of refund solutions.
Evaluating the most common reasons why consumers return products.
Reviewing revenue generated from paid returns.
Detecting suspicious return behaviour from shoppers.
➡️ Merchants that use ZigZag Global can reduce their returns in the long run after evaluating the common reasons why people return products.
ZigZag’s Shopify Pricing
ZigZag Global’s Shopify pricing is based on returns per month as well as the level of automations and customisation you’d need.
Our tool has 4 pricing tiers for Shopify retailers:
Free to install, which gives you access to up to 10 return reasons, our ready-to-use order-synced returns portal, unlimited returns management, and refund deduction to reduce return costs.
Silver: $20/month, which gives you access to 100 returns a month, Evri, Collect+ & USPS labels or the ability to upload your own, returns analytics, and customer updates.
Gold: $50/month, which gives you access to 300 returns a month, auto one-click refunds, auto-exchange order creation, return-to-store credit, and custom email templates.
Enterprise: Custom price for a custom amount of returns a month, which lets you use your own carrier accounts, access to a dedicated account manager, and the ability to connect your systems via our platform APIs.
💡 All of our Shopify pricing plans except the Enterprise plan come with a 14-day free trial.
Note: If your plan exceeds the returns limit, you’ll be charged $0.20 for each additional return.
ZigZag Pros & Cons
✅ 1,500+ global carriers to manage international returns.
✅ Advanced reporting and returns analytics to uncover why customers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ 500,000+ drop-off locations worldwide.
✅ Customisable returns portal with multiple currencies.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some merchants note that some of the carriers can be slower than others.
Book a demo with the best returns and post-purchase app on Shopify
#2: Loop Returns
Loop Returns is a 3PL returns management solution that helps Shopify retailers create a customised returns portal that offers a comprehensive range of returns options.
What I think makes the tool a solid Return Prime alternative is its advanced return analytics and easy-to-use interface.
Features
Offer an easy-to-use returns portal for your consumers where they can return their products or exchange them.
Efficient tracking to keep shoppers up to date with their order status and to let them receive exchange status updates.
A good range of return options, including exchanges and drop-off returns.
‘’Show Now and Later’’ feature helps you engage your shoppers after the return.
Pricing
Loop Returns offers a free plan for its Shopify returns management solution that lets you get access to paid returns and the tool’s basic features.
If you want to get access to the platform’s more advanced features, you’d need to be on one of their 2 paid plans:
Essential: $155/month that adds unlimited destinations for returns, automated return policies, and workflows.
Advanced: $340/month, which adds the tool’s ‘’Shop Now’’ feature, instant exchanges, ‘’Bonus Credit’’, and other fraud prevention features.
Pros and Cons
✅ On-brand returns portal that has a wide range of returns options.
✅ Fraud prevention features to prevent wardrobing and staging.
✅ ‘’Shop Now’’ functionality to enable consumers to check out products when exchanging.
❌ The setup of the platform can allegedly take a while, which is why some retailers have been looking for Loop alternatives.
❌ The pricing model has been reported to penalise brands for exceeding the returns limit with high charges.
#3: AfterShip
AfterShip is a post-purchase experience platform that offers proactive shipment tracking and advanced returns automation for Shopify merchants.
The tool stood out to me with its lower price point than other alternatives on the market, and AI-powered estimated delivery times.
Features
Returns analytics that give you access to advanced returns and transit-time data.
Rule-based returns automations: Reduce your return costs and retain more revenue from shoppers.
Reduce ‘’WISMO’’ ticketswith AI-powered estimated delivery dates (AI EDD) and automated email and SMS notifications.
Pricing
AfterShip’s Shopify returns portal offers a free plan for up to 3 returns per month.
To access the tool’s advanced features, you’d have to be on one of their 3 paid plans:
Essentials: $11/month for 20 returns a month and $0.50 per extra return.
Pro: $59/month for 100 returns a month, automatic returns approval and In-app returns tracking.
Premium: $239/month for 200 returns a month, shipment status-based automation, and its exchange on store capability.
Pros and Cons
✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations for shoppers.
✅ Small-business-friendly pricing that has a free plan.
✅ Good range of global carriers (1,100+), similar to ZigZag Global.
❌ The analytics and data insights are not as powerful on lower tiers, which is why some SMEs have been looking for alternatives to AfterShip.
❌ Merchants are not satisfied with AfterShip’s customer service and overall support.
#4: Narvar
Narvar offers a comprehensive post-purchase experience solution that lets your consumers receive clear delivery expectations and track their returns.
The tool is a good enough alternative to Return Prime for Shopify merchants looking to offset their cost of returns with the platform’s smart routing.
Features
Let customers choose how they want to return, as they can choose from home pick-up, store drop-offs, and other drop-off locations.
Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrect item.
Reduce the cost of returns with Narvar’s smart routing of returned inventory.
➡️ But we’ve got the numbers: In our in-depth Narvar pricing guide, we found how much the platform really costs after consulting with insiders.
Pros and Cons
✅ Advanced return rules for faster value recovery.
✅ Narvar’s Network data lets you reduce fraudulent returns.
✅ Returns portal that can be customised to your brand.
❌ Fewer carrier integrations than other alternatives on the market.
❌ It can take 60-90 days for full implementation and integration of the Narvar software, which is why some merchants have been looking for Narvar alternatives.
#5: ReturnGO
ReturnGO offers a sustainable returns management platform that aims to help merchants offset return costs from returns while tackling waste.
The returns platform is a good alternative to Return Prime for Shopify merchants who want to set up a streamlined and environmentally-friendly return experience.
Features
Exchanges: You’ll be able to upsell consumers as they are making a return to increase revenue.
Send out branded order tracking notifications for any shipment to improve customer loyalty.
AI-powered insights on your returns to optimise your returns process.
Pricing
ReturnGO’s Shopify solution bases its pricing on a tiered pricing structure that includes features and an annual returns allowance.
The platform offers 3 tiers:
Starter: $23/month for 20 returns a month and $1.25 per extra return. Includes the tools’ basic features.
Premium: $147/month for 110 returns per month with AI-powered instant store credit, gift returns, and item donations.
Pro: $297/month for 300 returns per month with packing slips, item validation, and access to 5 languages.
Pros and Cons
✅ Refunds, gift cards, and store credit return options.
✅ Customisable returns portal that can be set up with up to 5 languages.
✅ Advanced returns automations.
❌ Starting price may not be very SME-friendly, which is not ideal for smaller businesses looking to switch from ReturnBear.
❌ Premium and Pro plans support only Shopify, which is why some non-Shopify retailers have been looking for alternatives to ReturnGO.
The tool offers advanced return rules to present your consumers with the best return resolutions that fit their preferences, which is why I think it packs a good alternative to Return Prime.
Features
Keep consumers up-to-date with the tool’s branded email notifications.
Smart return rules that are based on your customers’ reason for return to improve the customer experience.
Simplify the returns process with an auto shipping label, auto restock, and auto return approval.
Pricing
FlexReturn’s Shopify pricing offers a free-to-install plan that charges you $0.70 for 5 returns per month and gives you access to the tool’s return rules and email notifications.
To access more returns per month, you’d have to be on one of their 3 paid tiers:
Small: $6.99/month for up to 20 returns a month and then $0.40 per return after that.
Medium: $19.99/month for up to 100 returns a month and then $0.30 per return after that.
Large: $69.99/month for up to 400 returns a month and then $0.25 per return after that.
✅ Shoppers can choose different product variants to exchange.
✅ Smart return rules.
❌ Users of the tool claim that the customer support is non-responsive.
❌ The photo upload is limited to 2 MB for consumers.
#7: Parcel Panel
Built specifically for Shopify merchants, Parcel Panel offers a returns management platform that lets you set up hassle-free returns and exchanges for shoppers.
The platform helps you reduce returns costs, retain more revenue with exchanges, and improve your consumer loyalty, making it a good enough alternative to Return Prime.
Features
Turn returns into exchanges or store credit so you can keep revenue in the business.
Unlimited carrier integrations for better return label rates so you can minimise costs for shoppers and also free pick-up.
Auto-sync loop returns status to your Shopify store and auto-tracking of return shipment status to keep consumers informed.
Pricing
Parcel Panel has a free plan that lets you manage up to 6 returns per month in one place.
To get access to its advanced features and more returns per month, you’ll need to be on one of its 3 paid plans:
Essential: $29/month for 50 returns per month and $0.45 per extra return, which adds flexible exchanges and better rate labels.
Professional: $99/month for 200 returns per month, which adds an exchange upsell, unlimited carrier connection, free pickups, and workflows
Enterprise: $299/month for 500 returns per month, which adds returns webhooks, custom integrations, advanced analytics, dedicated priority support, and a customer success manager.
Pros and Cons
✅ Different return options, such as return to store credit and gift card.
✅ Branded email notifications.
✅ Unlimited carrier integrations for better return label rates.
❌ Geared to the US market and has little to no courier integrations for UK merchants.
❌ Only supports English.
#8: ReBound
ReBound is a returns management tool that helps Shopify merchants reduce the cost of returns with more efficient RMA management.
What makes it a good Return Prime alternative is that it automates and controls your end-to-end return process for you.
Features
Omnichannel returns: You’ll be able to handle the process of the entire returns flow for all sources of returns to your brand.
RMA management: Reduce your cost of returns by up to 5% with ReBound’s efficient returns routing.
Automatic sync between your Shopify store and ReBound on fulfilled orders and returns.
✅ Return tracking with push notifications for consumers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to help you reduce returns costs.
❌ Some customers have lost orders with their service, according to TrustPilot reviews, which is why retailers have been looking for ReBound alternatives.
❌ Fewer return options for consumers than other alternatives on the market.
Next Steps: Offer More Return Options To Offset Costs & Battle Return Fraud With ZigZag Global
If you feel like you’ve outgrown or are no longer willing to deal with the onboarding friction, platform bugs, and limited reporting that come with Return Prime, you’re not short on alternative options.
From Shopify-native tools like Loop Returns to broader post-purchase platforms such as AfterShip and Narvar, there are plenty of returns management solutions promising smoother workflows, better analytics, and more control over how returns impact your bottom line.
However, if you’re looking for a platform that goes beyond simply processing returns: one that helps you actively reduce return costs, recover lost revenue, and scale internationally without juggling multiple tools or rigid return rules, ZigZag Global stands out as the strongest Return Prime alternative in 2026.
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