ZigZag and DHL claim Best B2B Technology Solution

ZigZag, the returns management specialist, and DHL eCommerce UK, the global leader in logistics, have claimed the coveted award for Best B2B Technology Solution at the UK eCommerce Awards.

The UK eCommerce Awards celebrate excellence in the industry, highlighting companies that push the boundaries of eCommerce through creativity, technology, and collaboration. ZigZag and DHL’s partnership exemplifies this spirit, delivering a seamless returns experience that enhances customer satisfaction and boosts retailer efficiency.

The award-winning project started with DHL eCommerce UK’s desire for merchants to experience the same user-friendly and flexible returns journey as they enjoyed utilising DHL’s unrivalled outbound service. Combining ZigZag’s software expertise with DHL’s extensive network, the returns experience is enhanced for all stakeholders, presenting a fully merchant-branded experience alongside fast and efficient reverse logistics services.

The awards judges were impressed with the speed of the project’s integration, which saw an unprecedented number of merchants added to the returns platform. In just eight weeks hundreds of retailers were onboarded with no disruption to operations and subsequent access to an improved customer journey, including enhanced client communications and the ability to provide the latest features in eCommerce returns, such as paid returns and product exchanges.

The ceremony hosted hundreds of renowned brands and professionals from across the eCommerce ecosystem. Al Gerrie and Matthew Jacques were in attendance to represent ZigZag.

“We are thrilled to receive this recognition alongside our partners at DHL eCommerce UK,” said Matthew Jacques, Global Partnerships Director of ZigZag. “Our combined efforts have not only improved the returns experience for consumers but have also empowered retailers to better manage their logistics, ultimately driving growth in the eCommerce sector.”

DHL’s commitment to innovation and customer service aligns perfectly with ZigZag’s mission to simplify returns. “Winning this award with ZigZag underscores our commitment to delivering exceptional solutions for our retailers and consumers,” stated Stuart Hill, CEO, DHL eCommerce UK.

“ZigZag’s technology was the natural choice for this project as the most complete and competitive returns solution on the market. We look forward to continuing our partnership and further enhancing the returns journey for our customers.”

The collaborative efforts of ZigZag and DHL eCommerce UK, culminating in this accomplishment, showcases the importance of strategic partnerships in the rapidly evolving eCommerce landscape.

In addition to the joint award, ZigZag claimed its second honour of the night for its transformation into the industry’s most respected returns solution. The UK eCommerce Awards judges named ZigZag Best eCommerce Software or Extension of the Year, based on the company’s work with paid returns, return to store, and save the sale initiatives.

Al Gerrie, Founder & CEO, ZigZag commented:

“The double win at this year’s UK eCommerce Awards is amazingly the second time we’ve been honoured twice on the same evening, completing the feat in 2022, and is our third award of 2024. It is both a testament to the market-leading technology the ZigZag team has developed in the last year and the consistency of innovation happening every year since our conception.”

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