Tracking and Returns with Correos

Bring Correos tracking and returns together in one connected journey. Share branded delivery updates from dispatch to arrival, then give customers a straightforward paperless return experience through Correos post offices and parcel lockers across Spain.

Post-purchase engagement with Correos

Use Correos tracking events to keep customers informed at every important stage of delivery.

ZigZag turns carrier updates into clear, timely communications that reflect your brand. Customers stay within your own post-purchase experience rather than being redirected elsewhere, while your team retains visibility over delivery progress and exceptions.

Branded tracking pages also create space to continue the relationship after checkout. Highlight relevant products, campaigns and support content while tracking engagement across the journey.

Stay connected after checkout

• Send timely updates across key delivery milestones
• Keep tracking communications consistent with your brand
• Guide customers back to your own website
• Reduce traffic lost to external carrier pages
• Surface relevant products, offers and support content
• Track engagement across post-purchase communications
• Identify delays and delivery exceptions earlier

Returns with Correos

Offer customers across Spain a simple way to return through the Correos network.

ZigZag connects the return journey with Correos post offices and parcel lockers, giving shoppers practical drop-off options that fit around their day. Paperless services make the process easier from registration to handover, while retailers gain clearer oversight of each return.

Return rules, routing and service selection remain managed within ZigZag, helping teams keep the experience consistent across domestic and cross-border journeys.

Convenient returns across Spain

• Paperless return services
• Post office drop-off
• Parcel locker returns
• Domestic and cross-border coverage
• Flexible routing options
• Centralised return tracking

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