Tracking and Returns with DPD

Create a consistent experience across DPD deliveries and returns throughout Europe. Bring shipment progress into branded customer communications, then offer accessible return routes through more than 58,000 Pickup parcel shops and lockers across 31 countries.

Post-purchase engagement with DPD

Make every delivery milestone more useful for both customers and retail teams.

ZigZag transforms DPD tracking events into relevant updates delivered within your own brand experience. Shoppers gain a clear view of their order, while support and operations teams stay closer to parcels that are delayed, redirected or require attention.

A branded tracking journey also keeps valuable customer traffic within your ecosystem. Use each visit to provide service guidance, showcase selected products and continue the conversation beyond checkout.

Stay connected after checkout

• Share clear updates as orders move through DPD’s network
• Keep delivery communications aligned with your brand
• Give customers one familiar place to follow their parcel
• Retain tracking traffic within your owned channels
• Add helpful information, campaigns and product inspiration
• Understand engagement across messages and tracking pages
• Bring delivery exceptions to the right teams sooner

Returns with DPD

Give customers flexible ways to return through DPD’s broad European network.

ZigZag connects the return journey with DPD Pickup parcel shops, lockers and collection services across multiple markets. Paperless options simplify the handover, while retailers retain control over the rules, routes and services offered to each shopper.

The integration supports both domestic and cross-border returns, helping brands deliver a familiar experience across Europe without losing visibility as parcels move between countries.

Convenient returns across Europe

• More than 58,000 Pickup parcel shops and lockers
• Coverage across 31 countries
• Parcel shop and locker drop-off
• Collection return services
• Paperless return options
• Domestic and cross-border routes
• Central oversight of return activity

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