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ZigZag, a leading provider of technology-driven retail returns solutions, has partnered with Portless, a cutting-edge supply chain company specialising in fulfilling DTC orders directly from China and Vietnam with a domestic experience. The partnership empowers its retailers to manage returns cost-effectively in the countries where they have a brand presence, facilitating rapid expansion into new markets with a combined sourcing, delivery and returns service.
Instead of the costly process of sending returned items back to their origin, retailers can now use ZigZag’s award-winning returns solution to quickly provide returns shipping and warehouse handling within the destination countries, ready for in-country disposition, marketplace resale, donation to charities or consolidation before sending products back to their origin. Orders that prove undeliverable can also be managed in country by ZigZag.
Matthew Jacques, Director of Partnerships at ZigZag, commented,
“Our partnership with Portless marks a significant step forward in providing a seamless and sustainable solution for brands expanding rapidly with a requirement to handle international returns."
"By using ZigZag’s global network of warehouses to keep returns within the destination country we help retailers both protect their margins and reduce the environmental impact. Not having to ship returns back to origin is a massive win for the retailer, consumer and planet! This collaboration allows brands to provide a smoother returns experience for their customers while maximising the value of returned goods.”
Portless has disrupted the traditional ocean freight model by cutting the traditional delivery journey of goods from China and Vietnam to the consumer from 45-60+ days to only 6 days, offering brands improved cash flow, increased inventory agility, and significant savings in both time and money. By partnering with ZigZag, Portless will further streamline the supply chain process for brands manufacturing in or around China and Vietnam, providing a sustainable and efficient returns management solution.
Zev Spiro, Director of Partnerships at Portless, added, “At Portless, we're committed to revolutionizing direct-to-consumer fulfillment and logistics by making them faster, more efficient, and sustainable. Our partnership with ZigZag enhances this mission, allowing brands to manage returns more cost-effectively and with greater environmental responsibility within local markets."
"Together, we're not just improving the supply chain—we're redefining what it means to be a truly global and sustainable brand. To celebrate this collaboration, brands introduced to Portless through ZigZag, or those who mention this partnership during onboarding, will receive exclusive value-added benefits designed to enhance their fulfillment and returns processes.”
ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The ZigZag platform connects major retailers to a global network of over 200 warehouses and 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, Frasers Group, New Look, Puma, The Hut Group, and many more.
ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable our clients to be more profitable and sustainable.
ZigZag has continually been awarded for its innovation and data winning 14 awards since 2019, culminating as Tech Innovator of the Year at the prestigious Drapers Awards 2023
ZigZag is also proud to be a member of the Ellen MacArthur Foundation.
Learn more about ZigZag at https://www.zigzag.global/
Portless is a revolutionary 3PL that delivers DTC orders directly from China and Vietnam to consumers' front doors in just days via air freight. The end-consumer experiences local service, complete with USPS tracking numbers and shipping labels for U.S. orders, and similar experiences in over 55 countries. This model disrupts traditional ocean freight, offering significant savings in both time and money for brands manufacturing in or around China and Vietnam.
Get in Touch
To explore how our partnership with ZigZag can revolutionize your returns management and streamline your fulfillment processes, reach out to us today. Whether you're looking to improve your logistics efficiency, increase margins, unlock cash flow, improve inventory management, or simplify global expansion, our team is ready to help.
Contact us at zev@portless.com so we can work together to transform your supply chain and achieve a truly global and sustainable solution.
Learn more about Portless at https://www.portless.com/
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