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Reduce Operation Costs
Fewer WISMO tickets, and carrier data solid enough to renegotiate your contracts.
Enhance Customer Experience
Own every touchpoint between checkout and doorstep
Boost Revenue
Turn every delivery update into a marketing channel
Connect every
post-purchase step
- Estimates
- Notifications
- Tracking
- Surveys
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Measure Post-Purchase Performance
Logistics
Monitor delays, incidents, and carrier performance with reliable data
Incidents
Anticipate anomalies, spot weaknesses, and benchmark
Marketing
Track the revenue impact of notifications and tracking page
Proven by Retailers
“WhatsApp notifications allow forreal-time, personalised, and proactive communication”
“Thanks to Smart Delivery Estimate, we increased our conversion rate on our product page by 12% in 3 months.”
“The personalised tracking page has become one of our main revenue drivers thanks to promotional banners that highlight our loyalty program.”
Integrate with your existing stack
Seamlessly integrates with your e-commerce platform, carriers, and apps.
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Zendesk
Customer Support
All
Returns
All
Tracking
All
All
WhatsApp Returns
Customer Support
All
Returns
Shopify
Marketplaces
All
Returns
All
Tracking
All
All
Magento
Marketplaces
All
Returns
WooCommerce
Marketplaces
All
Returns
All
Tracking
All
All
Linnworks
ERP
All
Returns
Gorgias
Customer Support
All
Returns
All
Tracking
All
All
Peoplevox
3PL and Warehouse
All
Returns
Klaviyo
Marketing
All
Returns
All
Tracking
All
All
Brightpearl
ERP
All
Returns
BigCommerce
Marketplaces
All
Returns
All
Tracking
All
All
62% of comsumers
Say they would stop shopping with a retailer after a poor delivery experience.
Retailers should own the experience end to end and not outsource customer trust to carriers.
FAQ’s
Need a quick answer. Read our FAQ’s and find out more.
What is the average time required to integrate ZigZag?
On average, less than 2 weeks are enough to activate ZigZag* thanks to our native CMS integrations. By connecting your e-commerce platform in a few clicks, you set up a data flow without technical effort. Our Onboarding Manager then accompanies you to adapt the default content to your specific needs.
*Average delay observed since September 2024 for customers connected via a native CMS integration. This time frame may vary in case of API integration or more complex use cases.
Can ZigZag really boost my sales?
Yes. By displaying reliable delivery estimates directly product, cart and checkout pages, you break down barriers to purchase and can increase by +12%. After the purchase, you stimulate repeat orders thanks to a product recommendation tool and personalised marketing campaigns on the tracking page and in the delivery notifications.
How does ZigZag help reduce the customer support burden?
With proactive notifications sent at key points in the delivery journey, ZigZag anticipates customer questions. Result: up to -67% of incoming tickets linked to delivery tracking.
How does ZigZag improve customer satisfaction?
By centralising monitoring and communicating in a clear and reassuring way, ZigZag reduces post-purchase frustration and increases NPS by an average of +30 points in the first months of implementation.
