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Are you looking for ReturnGO alternatives to optimise your returns process, save on returns, and offer multiple returns options (e.g., return to gift card)?
The returns platform offers advanced returns management automations, a customisable returns portal and a good range of return options.
Despite that, our team found some retailers who noted that the initial setup was confusing and that some important features were missing.
We researched 30+ returns software, sifted through verified retailer reviews on G2, and talked to e-commerce managers to create a list of the eight best ReturnGO alternatives in 2025.
In this guide, we will cover each tool’s features, pricing, pros/cons, and use cases to help you make a more informed decision.
Before we start, let’s go over why merchants might consider switching from ReturnGO. ⤵️
A verified retailer who uses ReturnGO as its returns management platform mentions that they experienced a poor level of customer service during their time using the ReturnGO Shopify app.
Having a hands-on team of professionals that can relate to your needs as a retailer is crucial for brands looking for a smooth returns experience.
It is also important to have an easy-to-use platform that can be set up quickly so your customers don’t notice any downtime during the switch to a new returns platform.
‘’The initial set-up can be a little confusing with all the settings…’’ - G2 Review.
For medium-sized retailers and above, being able to facilitate cross-border returns is requirement number 1. International expansion is a natural next step for many growing companies.
However, without a returns partner that can assist with instantly generating customs forms, the onus will be left on overseas customers to get their goods back. This will lead to lost parcels and goods stuck indefinitely at customs, resulting in lost profits and upset, unrefunded customers.
Another client of ReturnGO goes over a range of features that they believe are missing, such as:
Most of the ‘’missing features’’ being listed relate to the tool’s customisation options.
These are some of the features lacking: No ability to add brand assets on the track page. No ability to blacklist active Shopify products from being shown in the Return/Exch portal. No ability to directly integrate with carrier accounts… - G2 Review.
Lastly, ReturnGO’s pricing model can be expensive for smaller retailers, when compared to other alternatives on the market.
The secondary issue with the tool’s pricing is that their Premium and Pro plans can only be integrated into Shopify.
That means retailers who are not looking for a Shopify returns management solution, such as Magento or WooCommerce, would need to be on their Enterprise plan.
When we were searching for ReturnGO competitors on the market, we evaluated the solutions with the following criteria. 👇
The returns platform should provide a comprehensive range of returns features without breaking the bank (i.e., SME-friendly).
That includes how much it would cost your brand per return, and how much money you can save from partnering with carriers.
➡️ When evaluating the different tools, you should also see the pricing tier for your e-commerce platform.
Platforms with a good variety of carrier options would help you reduce return expenses through their access to discounted rates.
That allows merchants to offer customers multiple shipping options and optimise logistics operations.
We evaluated if the returns platforms give you real-time updates on where the packages are.
This is important for shoppers to keep track of their shipments.
Some of the reviews of ReturnGO mention that the platform was hard to set up for them initially and then not as easy to navigate.
This is why we looked at solutions that have an intuitive interface and would not take months to set up.
We looked for returns software that offered a good range of return options to satisfy different consumer needs.
Some of the recent trends that have emerged include ‘’exchanges’’, ‘’paid returns’’, ‘’return to store’’, and ‘’return to gift cards’’.
We evaluated what payment options there are for your shoppers if they want to get a refund or pay for a return.
Different options for payment include PayPal, Stripe, bank transfers, and credit cards.
We evaluated both the platforms’ pros and cons by looking at their verified reviews by existing clients.
It’s important for us to provide an unbiased overview of each platform and for that, we looked at independent reviews on G2 and Capterra.
Let’s now go over the e-commerce returns solutions that best meet this criteria:
ZigZag is the best ReturnGO alternative for merchants looking to streamline, optimise, and automate their returns process across 170+ countries.
Our platform lets you build a custom returns portal and offer your consumers different return options.
Note: Even though ZigZag Global is our returns management platform, we aim to provide an unbiased perspective on why our returns solution is the best ReturnGO alternative on the market.
As 53% of shoppers avoid purchases due to unfavourable returns policies, more and more retailers are looking for ways to automate their returns process and offer multiple return options.
Let’s review the features 👇 that industry-leading retailers like SportsDirect, Ted Baker, Puma and Swarovski love about ZigZag Global.
ZigZag’s customisable returns portal enables merchants to change returns rules alongside white-labelling the portal to reflect your branding.
Merchants can adapt various new returns solutions (such as a gift card, exchange, or cash refund) depending on the shopper's reason for returning.
For example, possible reasons could be that the product was faulty, did not fit, or was unsuitable.
Get a feel of how ZigZag’s platform works in our guided demo: 👇
Our returns management solution can also be set up on Shopify with as little effort as a single click.
Here’s why retailers love our Shopify integration:
💡 Our research found that 57% of shoppers who are considering returning items would accept a gift card as a refund.
This return option allows you to ‘’save the sale’’ by keeping money in your business while benefiting shoppers with a quick gift card option they can use on your store.
ZigZag is the ideal alternative to ReturnGO for international returns, as our platform facilitates international returns in 170+ countries by connecting you with 1,500+ global carriers.
➡️ Our returns portal is capable of accepting multiple currencies and provides different language settings for international shoppers.
The goal of our global returns platform is not only to manage your returns, but to help you save time, and money, and to improve the loyalty of your consumers.
This is why our returns solution offers the following returns options for your shoppers:
Implement free in-store returns to slash shipping costs, boost foot traffic to your physical store, and give shoppers more ways to get a refund.
Return to store credit is when customers get a refund in the form of a gift card to your store, instead of a monetary refund in their bank account.
As shoppers are happy to accept store credit instead of a refund, we added this returns option to our retailers’ portal so you can keep capital in the business and allow shoppers to get faster refunds.
Did you know that 48% of consumers are happy paying for returns and that there’s a 32% rise in paid returns since last year?
We’ve started recommending our merchants to implement paid returns on their stores (i.e., asking consumers to pay a small fee to return their product) as the behaviour towards paid returns is changing.
Merchants can take the plunge and add paid returns to their returns policies.
Here are a few reasons why some of our clients have been offering paid returns:
Our returns software offers advanced reporting that tracks everything for our retailers to view and manage from one portal, such as:
New Look partnered with ZigZag Global as it was facing high costs of returns and was not able to get insights into why shoppers return items.
With our platform, New Look introduced free and paid return options, where the in-store returns were free of charge, and there was a charge of £2.50 for paid returns.
The merchant transformed its returns experience and has:
✅ 1,500+ global carriers to manage domestic and international returns.
✅ Advanced reporting and returns analytics to uncover why consumers return products.
✅ Wide range of returning options for your customers, such as paid returns, return to store, and return to gift card.
✅ Shopify integration that helps you get started with a single click.
✅ Customisable returns portal.
❌ Shipping back from the EU might take some time, according to a G2 review.
❌ Some users note that some of the carriers can be slower than others.
To learn more about smarter returns with ZigZag, book a demo to see the returns portal in action and discuss customising a solution for your business.
Aftership is a post-purchase experience platform that offers proactive shipment tracking and advanced returns automation.
The platform is a viable alternative to ReturnGO as it provides equally good returns automation features at a lower price point.
Aftership has four paid plans that are based on how many shipments per year your store is expecting.
The Essentials plan starts from $19/month for 720 returns per year and includes their integration with 1,200 carriers and a customisable returns portal.
To access the tool’s advanced features, you’d have to be on the Pro plan ($49/month) or the Premium plan which costs $199/month.
There is an Enterprise plan with custom pricing for merchants that have more than 12,000+ returns per year, which adds Instant Exchanges and enterprise-grade security.
✅ Features outside of returns for post-purchase customer retention, such as AI-powered recommendations.
✅ Small-business-friendly pricing that starts from as little as $19/month.
✅ Good range of global carriers, similar to ZigZag Global.
❌ The analytics and data insights are not as powerful on lower tiers, which is why some lower-budget merchants have been looking for alternatives to Aftership.
❌ The Aftership branding is removed only in their Premium (£152/month) and Enterprise plans.
FarEye is an industry-leading last-mile software that helps merchants level up their returns experience.
The returns platform is a good ReturnGO alternative for brands looking to improve fleet efficiency and reduce cost per return.
FarEye does not disclose their pricing, so you’d have to contact them to get a product demo and a quote.
✅ Avoid delays and errors as the platform excels in logistics management.
✅ Customisation options for your returns portal.
✅ Get access to low negotiated rates with carriers.
❌ Manual interventions are sometimes required by the merchants.
❌ The range of features makes it have a steep learning curve.
ClickPost is an all-in-one logistics management platform that offers returns automation and on-brand tracking.
The tool is a viable alternative to ReturnGO for merchants looking to build an on-brand returns portal with tracking and notifications.
To access ClickPost’s returns platform, you’d have to be on their ReturnsPro plan which does not disclose its pricing.
✅ Comprehensive range of carrier selection.
✅ Single-view order management.
✅ Good customisation options.
❌ Not as many return options as other alternatives to ClickPost.
❌ Analytics and reporting are not always correct, according to some users.
nShift is a returns management platform that helps you transform returns into exchanges.
The tool is a good alternative to ReturnGO for environmentally-conscious retailers who want to track and report on their emissions.
Similar to ClickPost and FarEye, nShift does not disclose its pricing.
That means you will need to request a call-back or schedule a demo with them.
✅ Emissions tracking and reporting for environmentally-conscious e-commerce leaders.
✅ The tool can be set up within a few days on its lowest-paid tier, according to a verified user reiview.
✅ Vast network of international and local carriers.
❌ Not as many return options as Loop Returns, ReBound, and ZigZag Global.
❌ Customer support is reportedly not as good as other alternatives, which is why its good to review alternatives to nShift.
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Narvar is a returns platform that helps you streamline your returns process with clear delivery expectations and easy returns tracking.
The platform is a good alternative to ReturnGO for merchants looking to offer customers different delivery methods and a faster speed of returns.
Narvar has not disclosed their pricing publicly, but you can check our Narvar pricing blog for estimates.
✅ Define reason-based fees for returns, such as ‘’no return shipping fee’’ for an incorrectly received item from your brand.
✅ Push notifications and email updates.
✅ Customisable returns portal to keep your returns experience on-brand.
❌ The platform partners with ‘’only’’ 300 carriers.
❌ It takes 60-90 days to fully implement and integrate the Narvar software, unlike competitors of Narvar.
parcelLab is a post-purchase customer experience platform that offers a customisable returns portal that helps you reduce your cost of returns.
The software is a nice alternative to ReturnGO for brands that want to dive deeper into why consumers return their products.
parcelLab does not publicly disclose its pricing, so you’d have to contact their team for a product demo and a quote.
✅ Offer exchanges after customers note the reason for returning.
✅ Gain insights into why people are returning products.
✅ Unified view of all returned products and information about them for your customer service desk.
❌ The platform can sometimes be slow with notifications to shoppers.
❌ Shipment information is not always synchronized across systems, sometimes affecting customer support.
ReBound is a global returns management platform that helps merchants reduce the cost of returns with more efficient RMA management.
The platform is a viable alternative to ReturnGO for large enterprises that are looking to take care of the entire returns flow for all sources of returns.
ReBound does not publicly disclose their pricing, so you’d have to contact them to receive a quote.
✅ Order tracking with push notifications for your shoppers.
✅ One-click Shopify integration that adds different return options.
✅ Efficient RMA management to reduce returns costs.
❌ Some customers have lost orders with their service, according to TrustPilot reviews.
❌ Less return options for end users than other alternatives to ReBound on the market.
Each returns management platform that we reviewed has its strengths, weaknesses, and pros & cons.
We discussed the 8 top competitors of ReturnGO that can help you optimise your returns process by minimising your cost of returns and offering a more on-brand experience for your customers.
Built for retailers who operate globally, ZigZag offers an all-in-one returns platform that is designed to take over any company’s post-purchase experience.
If you’re looking for a returns platform that offers:
Then you can book a demo to learn more about ZigZag Global.
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