Custom Tracking Page

TURN TRACKING INTO PERSONALISED MARKETING

Stop sending your customers to carrier websites for their tracking updates and continue to nurture the relationship with personalised messages and offers.

See how it works
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These brands turned delivery into a conversion driver:

Take Control of Your
Delivery Communications

  • Experience
  • Visits
  • Data
Ensure the Continuity of
the Experience

Maintain the consistency of your storytelling and brand image when your customers are most engaged.

Make the Most of Each Visit

A tracking page is viewed around four times per customer; transform visits into sales, loyalty, and assurance opportunities.

Collect Actionable Data

Analyse clicks, segment your audiences, and optimise your journeys, thanks to a tracking page integrated into your ecosystem.

see how top brands elevate their
post-purchase experience

Micromania
High-tech
Courir
Fashion & accessories
Odlo
Sports apparel

TURN 'WAITING FOR DELIVERY' INTO A
CONVERSION OPPORTUNITY

Enhance Your Campaigns

Highlight your upsell and cross-sell actions via banners, videos, or localised visuals.

Offer Targeted Products

Offer smart and personalised recommendations with Nosto integration.

Activate Your Programs

Relay your loyalty or sponsorship programs with the Yotpo integration.

Measure Your Performance

Track the traffic, clicks, and conversion of your tracking page with a integrated marketing dashboard.

“The personalised tracking page has become one of our main revenue drivers thanks to promotional banners that highlight our loyalty program.”

NP
Nathan Pugsley
Digital Director

Track and Improve the Delivery Experience

Show logo and colours to strengthen your brand image

Highlight your CSR values and commitments (e.g. B-Corp)

Add a built-in FAQ to reduce support tickets

Dynamically display order statuses: transit, delivery, and incident

Enrich the experience with carrier information

Optimise the mobile experience thanks to a responsive design

Solución de devoluciones domesticas e internacionales.

A través de nuestra plataforma inteligente de devoluciones y nuestra red mundial de transportistas, proporcionamos soluciones de devolución personalizadas para tus clientes, utilizando nuestra amplia experiencia y un servicio de atención al cliente inigualable.

1.850 M

Valor de las devoluciones del año pasado

500K+

Ubicaciones de entrega

1500+

Servicios de transportistas

170+

Países

A Tracking Page that Engages and Reassures. Repeat Purchases that Rise Naturally.

Control the post-purchase experience by strengthening your brand  image and generating qualified traffic through a personalised tracking page.

  • Visits
  • Traffic
  • Orders
Page visits

+4

average visits per customer on the tracking page

Site Traffic

+15%

traffic to your e-commerce site

Repeat Orders

+3%

repeat orders on average via Shipup (based on +5M orders in 2025)

A unique & controlled redirection

No more redirections to carriers: each notification redirects your customers to a tracking page that reflects your image.

Offer a Smooth Journey

From shipping to receiving, ensure a continuous and consistent experience between your notifications and your tracking page.

Ensure Total Consistency

Make the tracking page a touchpoint that's aligned with your brand, right through to final delivery.

Maximise Customer Engagement

Combine notifications and page tracking to reduce tickets, enhance your brand, and build loyalty.

FAQ’s

Need a quick answer. Read our FAQ’s and find out more.

Can I add country-specific campaigns?

Of course. You can localise the URLs and adapt the content according to the customer's region. This allows you to broadcast specific campaigns (visuals, messages, offers) according to countries or languages.

Can I host the custom tracking page on my own domain?

Yes. You can choose between a version hosted by ZigZag or integrate the tracking page directly into your site, via iframe or redirection. This allows you to maintain a 100% controlled experience in your brand universe.

Is the custom tracking page compatible with all CMS?

Yes. The tracking page is designed to be easily integrated, regardless of your CMS (Shopify, Magento, PrestaShop, etc.). It can be integrated into your domain or used in a hosted version without major technical constraints.

Can I measure the ROI of upsell campaigns and cross-sell widgets on the delivery tracking page?

Yes. Smart Delivery Estimate (SDE) does not stop at the checkout: it dynamically updates the estimated date after the order is placed, based on delivery events (pick-up, delay, incident, etc.). This new estimate is shown on the tracking page.

Is the personalised delivery tracking page multilingual?

Absolutely. The solution makes it possible to localise URLs for multilingual sites and to adapt content automatically according to the language or location of the user. The experience is smooth and personalised, all over the world.

Empieza con
ZigZag

Join the world’s most connected post-purchase and returns network.

Demo gratuita